Decent selection, Sales staff is nice but there prices are a bit higher than competing dealers. Ended up saving 400 bucks on the same unit on 2 different bikes by going somewhere else. Its ashame cause id like to support a smaller dealer but the prices cant justify it. The parts counter is staff is quick and helpful. I haven't used them for service. read more

Depends on who's working. Usually walk into this place, get stuff done and leave. Recently its been a different guy at the service desk and he's simply the reason I will be finding a different place to work on my bike. I must say tho, when they DO work on your bike, they do an amazing job for a fair price. Good luck getting in there tho. Appointment only. read more

Unfriendly and horrible salesman. Their prices on their website do not reflect in store prices, even when buying cash. On top of that he tried to start the price 300$ more than online then add fees on top of that. Total scam artist. read more

nice shop with a great selection of on/off road bikes, ATV;s and Side X Sides. The sales floor is well organized and clean and they have a separate sales floor with nice pre-owned bikes and atvs at good prices. The owner is accessible and very friendly and this store is definitely involved in the motocross racing scene. Good sales and finance crew and the parts and service departments are well run too ! read more

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Great shop. Had some work done there on a Saturday, took me even though it was 30 minutes before closing. Called me three days later to tell me they had mistakenly overcharged me and took 40 bucks back off my bill. Honesty is hard to find these days and I have both an honest auto mechanic (Bootsies Marathon in Lithopolis, Ohio) and an honest bike shop. read more

In early may of 2014, I set-up my bike to have an oil and filter change, the original fuel tank replaced with one I provided , a Spiegler LSL Handlebar kit, and a Throttlemeister Cruise Control to be installed. I was originally set to drop the bike of the first weekend of August, then they pushed it to the third weekend. Then they said the handlebar kit still wasn't in. Really, from the first weekend in May to the third weekend in August? So I waited. I then had to call regarding the last weekend in August, as was due to drop the bike off, good thing I did, no one was ready, and they weren't going to tell me apparently. So, September 6th, I finally drop the bike off. Guess what, bar kit was still not there. "Well, you can certainly get the tank done then", I say. Which, to my knowledge they did. Two weeks later I have to call to get an update on the bike...should be done, right? Nope, more of the same, no one was going to update their client (one that had over $1,000 of work done on this same bike last winter). The new bars are hitting the windscreen--"no problem", I tell Lee Maxy, the way-over-his-head, but well meaning Service Manager. "I'll just put a different one on, or notch it with a Dremel, please continue." Another week goes by, and nothing, so, somehow the custom made kit didn't have the hydraulic lines needed to complete the installation. Not sure why this is my problem, because this clearly was a manufacturing issue and/or something the shop should have known about several weeks ago had they been doing anything with my bike. After all, Lancaster Sport Cycle is a certified Spiegler Dealer... Which brings us to Wednesday of this week...after having authorized the ordering of custom lines to be made (paid for by me I might add), somehow a fitting wasn't right, and needed to be sent out to Spiegler to have corrected (really, again, this is all about ownership, initiative and urgency, something whoever the Parts Manager is doesn't have and couldn't find with a flashlight. Understand, I was set to pick the bike up on Thursday, and had taken a vacation day to do so. Time wasted, faith lost, customer put on the backburner. Saturday, 10/11/14 was the new date of pick-up, at 2:00 pm. I arranged my schedule, and my wife's to be able to do so. Then I get this call at 12:20 pm on 10/10/14; "Matt, Lee Maxy with Lancaster Sport Cycle, the lines still aren't back from Spiegler. They should be here tomorrow, but I might not be able to get the bike finished." At this point, I am past furious, and I would like to imagine most people would have gotten there well before I have. I told, I did not ask, I told, Lee to put someone in car to Dayton, Ohio--Oh yeah, this whole time "Spiegler" is two hours away in Dayton, Ohio, and these people (again, clueless Parts Manager, and over-his-head Service Manager) have no independent thought to go and PICK UP THE PART, rather than continue to put the customer out days, weeks and months with this kind of ineptitude. I then asked to speak with the owner. After being put on hold, I was told he was with a client. Based on the lack of customer satisfying follow-up, I hung up. I then called Lee back a minute or two later, and apologized for my tone. I then informed him that his shop we no longer authorized to work on my motorcycle, and that it, along with any parts previously removed, and needing to be put on were to be delivered to my house today. Never in my entire life, have I ever had an experience as bad as this one. Note, the first time this bike was in the shop I had it in writing for them that the needed to add a Jet Kit. They returned the bike and were surprised when I told them that the bike ran very lean, and that I wanted to see the receipt for the Jet Kit. Shockingly, "the tech didn't think it would need one". Yet, as it turns out, no one test rode the bike, and no one put an air/fuel gauge on the bike to check, it was just wrapped up, and sent to the customer...got to love my optimism that the second time around (third if you count the bike being picked up for the Jet Kit installation) that my experience would improve. I guess it's true, "the second time shame on me". read more

These guys are really nice and have never done me wrong. I brought in a wheel that needed a tire put on and even though they were busy they found time to get it done the same afternoon. read more

If you need a repair for your bike do N O T take it here! They have had my bike 4 weeks and 5 days and I still have NO idea when I will get it back. Seems they need an "O" ring so they can put the carb back together. After that long don't you think they should ask the supplier to OVER NIGHT an "O" ring? It certainly isn't a heavy item to ship. So, if you want your bike back in a decent amount of time, this is NOT the place to take it. I was told 3 different times that my bike would be ready by Thursday - then by Tuesday - then by the next Thursday and now they say any day the part should come in on the truck because they get deliveries every day - however they told my husband parts only came in on Tuesdays. I took my bike to Lancaster Sport Cycles on August 18th, 2018 and today is Sept 20th. Golly it sure would have been nice to take a ride or two during the summer. THIS PLACE IS UNBELIEVABLE!!! read more

These guys are a local gem. They always treat me like a member of their family and they're knowledgeable and friendly. They serviced my bike and had it back on the road the same day. Good job fellas. read more