PLEASE PLEASE PLEASE READ!!!!! So a few weeks out i had a…read morerundown service with the owner. First off it took forever to get response back from him, about status about the motorcycle. Now this is my experience and a mistake i did, I really hope you don't do the same mistakei did. Please if you have him service your motorcycle, when picking it up please look to be sure everything looks alright to you. Bc I didn't and now i have a f up screw in my clutch handle. I can easily fix this by getting a new screw. But my deal with him was that he should have told me about his mistake working on the motorcycle, but he didn't also he charged me for service to the clutch which he didn't fix. So to keep it short, he is not a man of his word. He twists his words. He is not responsive. And there is no sincerity to his services, let not forget he is pricey. I will NOT RECOMMEND HIM FOR SERVICES. Bc little things matters. And If You do receive his services, please be sure to look around your motorcycle for anything that wasn't there before your dropped of the motorcycle, bc he will f up something and don't let you know till you later find out. That would be late to argue with him.

Duane and Mike are awesome! They have me up and riding on my very first bike. From carburetor to…read moredrive train, Duane has been super helpful with info for a new rider. Thanks fellas! I won't go anywhere else! (Ben Stepp)

First time here today at the Throttle Co., and I was BLOWN away. This is by far the BEST Royal…read moreEnfield dealer I've ever been to. I dropped my Himalayan 411 off for service, and they let me borrow a new Himalayan 452. The new bike is fabulous ... I might not wanna give it back ... lol Merch galore ... bikes everywhere ... vintage and new, multiple brands including the BRAND NEW BSA!!!!! Staff was outstanding !!! Big Cheers!!!

I contacted the service department about a recall for a Honda motorcycle. I talked to Adam, who was…read moreextremely helpful and efficient. He ordered the part and contacted me when it arrived. The communication and service were excellent. Adam remembered who I was and the service by my name only. Incredible memory. Great service manager. I have been to other dealers and another ASK location, but this location will be my choice from now on. I had a brief interaction with a salesperson and talked about motorcycles. He was extremely knowledgeable and personable. When I'm in the market for a new bike, this will be the guy I buy it from. Congratulations on great service and a friendly, efficient staff. Bob W

For the record, this review is specifically about the Ask Powersports-Columbus location. This…read morefeedback comes after a direct, difficult discussion with the owner/manager of this family business to ensure there is no confusion regarding which location provided this experience. I recently had an incredibly disappointing experience that started with the service department and ended with a complete lack of leadership. When I expressed my frustration, the manager's response was effectively, "service is bad everywhere." There was no apology or "how can I help?" Instead, I was given excuses about how difficult it is to find personable technicians and why I should essentially accept a subpar experience. It's clear management is more focused on preserving "margins" than providing professional service. If good service is hard to find, I'd still rather take my business to someone who actually tries. Being content with providing a horrible customer experience is a choice, and it's one this business has made. Recommendation: Save yourself the headache and go to Pony Powersports instead. They seem to understand that protecting the bottom line shouldn't come at the expense of the person standing in front of them.