Horrible. The secretary is good but when you talk to the owner he's unbearable. He's incredibly…read morerude, short tempered, and he forgets everything and gets mad cause he's confused... I think it's time for him to retire. I've tried to do business with him a couple times and it's always been a bad experience. Don't waste your time.

I just wanted a copy of a land survey made 4 years ago. Previous home owners hired this company (if…read moreyou want to call it that), and I got a low quality copy after buying the house. You would imagine, this is something easy to do: search for a file, send it. I asked for a price. I called 3 times. Always the same response, we'll call you. This was over the course of 45 DAYS. The contractor I'm working with and I decide to show up and ask for it personally. Front desk lady was polite, but useless. Man shows up, saying "I'm the owner, give us your phone and we'll call you if we have the copy". Doesn't ask my name, what is it for, nothing. We politely explained this has been asked before, and we would like to know if it's going to happen. It's important for a city permit. Man gets upset and kicks us out. I'm not making this up: he got to the front door, opened it, and said: here, leave. He started yelling about an appointment and rambling about getting things for free. Stay away from this business. The most unprofessional and rude business owner I've seen in my life.

Our company was building a new office and they were the first ones we thought to call. Very…read moreprofessional and done in a timely manner. would definitely recommend.

From the owner: Brock & Bustillos Inc. provides professional engineering, surveying, design, and construction…read moreservices for public and private clients in West-Texas, Arizona, and Southern New Mexico. We specialize in the planning, design, surveying and mapping of public works infrastructure, transportation, water resources, commercial, industrial, and institutional projects. Our staff of highly qualified professionals includes experienced Registered Civil Engineers and Licensed Land Surveyors.

This company absolutely sucks. The staff (mainly Tania) are very condescending and rude. If you are…read moremilitary don't even look in their direction. They seem to have a personal vendetta against them and it shows. When it comes to work orders be prepared to be left hanging until they find some barely competent people to bandaid the issue. I will say the only nice person who seems to get things in order is Sergio who I assume is the manager in maintenance. We had an issue where the ac went out after David (a handyman they contracted) broke a piece that goes to ac unit during a maintenance call. He didn't come back to fix it and I had to keep calling the office to send someone out. The house reached 90 degrees and I had a newborn baby in house. After the third day, I called a ac company to fix the ac unit. It cost me almost $500 and when I tried to get reimbursed by ARP, they said they wouldn't based off me not asking for permission to have someone fix the unit even though they were aware of the issue. I had to go back and forth with them for almost two weeks just to get a response and reimbursement. The lack of urgency and concern for their tenants was nowhere to be found. They are quick to take your money and take their sweet time to give your deposit back even then they will find some reason not give you the full amount back. If you rent with this company, good luck man.

Thinking of renting from arp?! Don't just walk away RUN!! We…read moremoved into a dirty house with obvious damage. We requested at walk through before renting that these be fixed. They weren't. We have asked many times for them to be fixed and no one ever shows. FINALLY we get someone to come out and fix it, and then ARP charges US!!! What the actual Hell?! I'm not paying for damages that were so clearly documented prior to move in. They've been impossible, but we're done now. Turning in 30 days and RUNNING. I'm sure they will try to keep our full deposit, and I will fight them. Crooks!!