I has a very sore throat and difficulty swallowing for several days so I went to the walk in clinic. This was on a Friday and I didn't want to let the situation linger over the weekend. I saw PA Tras Pfiefer who also ended up calling in a doctor to give a second opinion. The diagnosis was a tonsil stone, however I went there for medical care, not just a diagnosis or advice on how to remove this myself, which is what I was given. A prescription for antibiotics was called into the wrong pharmacy in the exact opposite direction of where I was traveling, however I was told to only take the antibiotics if I really needed them. I was also told to go home and use a popsicle stick or Q-tip to try and dislodge and extract this painful thing myself. I didn't go to medical school or have any special medical training and that's why I went to the medical clinic - for medical care not some DIY program advice. They have tongue depressors and cotton on sticks in the exam room, so why did they tell me to go home and do it myself? For starters I can't even see this well enough to extract it on my own. They wrote the name of an ENT at the Lander hospital on a sticky note. (It takes MONTHS to even get in to see an ENT around here, and the best one is Dr. Trott at St. John's in Jackson - and he's nearly impossible to get in to.) My wife didn't know what to do with this information because she also didn't go to medical school and has no special training. We didn't even know what this was supposed to look like or how it was supposed to come out. So after a very miserable weekend I went to the ER on Monday morning, waited an hour and a half to be seen and in less than 15 seconds an RN had removed the tonsil stone. Instant relief, but OMG, are you freaking kidding me? I suffered all weekend because two 'professionals' at Lander Medical Clinic clearly weren't up to the task. This is sad. Even more sad is that my insurance will pay their bill. For anyone who lives in this area you are probably already aware we are in a healthcare desert. We have clinics that are only for pediatrics, only for women, only for Native Americans who are enrolled tribal members, only for the poor, etc... there are apparently no clinics for working blonde haired, blue eyed men with insurance. We get to go to the ER and wait our turn, or drive to another town, or board a plane and fly to another state - which is ridiculous but has certainly been done. If you're thinking of moving to Wyoming and particularly to Fremont County, to this general area keep this in mind because it is hands-down the biggest drawback of living in God's Country. read more

Lander Medical Clinic - Two tonsil stones removed by highly competent RN (Hannah) at Sage West Hospital in Lander, WY - Internal Medicine Near Me - Lander, Wyoming

The office help is beyond rude, their refusal to answer the phone is ridiculous. The will automatically put a person on hold and claim, falsely, that they are busy. I'd recommend letting your provider know that its near impossible to make an appointment over the phone. read more

Not an Urgent care, Emergency Clinic, you will end up paying full price for bill even if they say they take your insurance! Avoid. At the end of last summer I called the Lander Medical clinic as I was evacuated from the wilderness with GI distress. I then gave the receptionist my Healthnet plan Id# and she confirmed that she took my insurance. I arrived for my emergency visit that same day and the receptionist who matriculated me also confirmed my visit would be covered. As it turns out it was not and I have been going back and forth with my insurance and their billers (Particularly John Appleton) ever since. I chose LMC clinic because it was listed online as an Urgent Care Clinic. As it turns out the clinic is a family practice clinic which does not take insurance that is out of coverage area on an urgent care basis (my plan is covered in emergency/urgent care and emergency rooms when out of the plan area). I was forced after months of back and forth with the insurance and the clinic to resolve the issue to pay the fine. John Appleton did reduce it the bill by %20 but I feel as If I should not have to pay this $300 considering how the clinic is advertised and what I was told by the receptionists. I understand that this is a small rural clinic and money can be tight but money is tight for your clients as well (for example the $300 I just spent is food money for me and my children I will now put that on the charge card). Further, I wish I could say the service I was provided was good (and yes people at the front desk and the PA was nice and professional. But the billing department was not. I was met by defensiveness by your billing agents and with indifference by Mr Appleton. It is my hope that you can take this note as a request that you clear up communication between billing and your front line staff about what insurance is and is not covered and when. I was disheartened to hear from your billers after many months of trying to resolve this situation that this has happened to others before me and in particular to "those with California Health Insurance". Regards Patrick read more