Clearly the staff at the theatre are not passing concerns of customers to the management 2x now i have been there and when i use the disabled mens washroom there is a ceramic tile broken on the wall i have reported it 2x and i know for a fact it went ignored by staff who are more concerned about their social status than customers who relay an issue to them for management thats my reason for a low rating on this theatre i will go again and i know i will still see the same ceramic tile broken again in the same place this time i will take a picture of it and send it to head office instead read more

Oh my. I am a massive movie and cinema fan. I visit the movie theatres a lot. I can safely say this is one of, if not the worst movie theatre I have ever encountered. Not on one visit, but every visit. It is shameful, embarrassing, a rip-off, a punch in the face to all that pay to go there, and a crime against the movie industry. If there was any other theatre in the Comox Valley I would not visit here at all, sadly there is not. I urge people to write to guestservices@cineplex.com and ask them to come to the Comox Valley and build a decent theatre. Service: What? The 12 year old kids that work here don't know the about the offers, don't know how to be polite, serve efficiently, look you in the eye, assert any kind of customer service, or generally look presentable. They don't know what showings are 3D or not, and don't always tell you, or hand out glasses even. Price: If this cinema was $2 a ticket, it would be a rip off. So when they charge so much for tickets, and snacks, it's a real slap in the face. Screen: A bed sheet and a projector from Best Buy would look better. The main screen has a hole in it that has not been patched or replaced! C'mon. Sound: Has it's ups and downs, literally. It's as though they gave the volume control to senior couple with different hearing aid settings. Seats: Take a boulder with you - it would be more comfy than whatever you sit on in there. Cleanliness: Kids aren't that clean, so makes sense the cinema isn't. Experience: There isn't one. Every time we go here we vow not to again. But it's the only place in town! Argh. That's why people go there, not because they enjoy the experience of Landmark Cinemas. If other businesses were this bad, in all aspects of their service, they would be out of business. Unfortunetly these clowns are the only business in a large area, and they know it, and just don't care. Going to the movies should be an experience. It should be a joyous night out. It should be a fun event, a great date, a great kids day out, an event, something to talk about for days after. Landmark Cinema is incapable of providing what people deserve for their money, how Hollywood artists deserve their work to be seen, and what can help prevent piracy and ensure that the medium continues for generations. Stay at home, download something instead. Watch paint dry. Pick your nose. Take a walk around the block at dusk. Just don't go here. read more

It's too bad that this is the only theatre in Courtenay. If you want to see a movie you have no choice but to come here. Honestly, the customer service was so bad, it is one of the few times that I actually encourage downloading. I understand that you're not supposed to bring outside food or snacks, that is how a theatre makes their money. However, when you have a severe allergy to gluten it makes sense to pack one snack item. I had the intention and followed through with buying pre packed GF candy and soda, however, wanted my GF popcorn since I know that theatres don't use real butter but a butter mix that isn't GF, the same mix that the kernels get tossed in. The guy at the theatre was checking every single bag and purse for items, even the older ladies. It was a bit much. I finally got really pissed off and talked to the lady at concession. The guy who was checking the bags got upset and told me that by talking to the 14 year old girl at the til about the situation that I may have compromised her job? Really? This guy has a thing for bullying people. I finally got my back of popcorn that I had packed after spending $15 on candy and snacks from concession only 'cause I threatened them with a law suit for taking away my snacks and not providing proper options. The only reason why the guy I am dating and I have been here is 'cause we wanted to see the Hobbit in 2D which they don't have in Vancouver (mostly 3D), however, now that there is no Hobbit movies we have no reason to come down here again thankfully. read more

Crazy comfortable seats! Wow, I am blown away at how incredible the new seats are in our little theatre. This is 5 stars all the way Landmark, thank you. read more

Landmark Cinemas Courtenay - Cinema Near Me - Courtenay, British Columbia

the popcorn was excellent and the staff exemplary. the theatre was very clean. courtenay landmark is fantastic

For being the only theatre in Courtney, it does the job. Just because it is old it doesn't mean the place is useless. Still a good movie selection, good popcorn and good service. Not the cleanest or comfiest but nothing major to complain about read more

The seats in here haven't been replaced since it opened probably a good 20 plus years ago which makes sitting through a movie quite uncomfortable after a while. The HVAC system must need some work because the airflow in there is pretty stagnant making it like you're sitting in a barn with popcorn. Between scenes I was expecting someone to walk a horse through to complete things. There's only the concession available and not kiosks open making for large lines. That puts you off wanting to go back and actually buy any junk. Overall, not great but the only theater so it seems service doesn't matter. read more

The Rialto Theatre, in Courtenay, was at one time a great provider of movies. They had cheap tuesdays, as well as cheap matinees on the weekend. There were lower prices for students and seniors. However; over the past couple of years, the other 2 theatre's in town were sold and torn down, or caught in a fire and burnt to the ground. There is now only one theatre in town, the Rialto, and they have a tight monopolisitic choke-hold. Prices are always the same, for all people, at all times: high. The selection of movies is not particularily varied, and they don't get the newest/best movies for months after regular theatres do. Inside, the staff are quite helpful, though like any movie theatre, it is staffed by teens who would rather be seeing the movie than working it. The theatres themselves are quite clean, but still have that sticky-floor feeling to them, and a few of the seats are falling apart, but not too noticably. What they do have going for them is that, lately, they have been showing PPV hockey games (Canucks only) at the theatres. Sadly, these games costs the same as a movie (more than the PPV would've cost you by yourself) but watching on the big screen can be fun. Overall, not that great of a movie theatre, but that is mostly due to the fact that they have no competition anymore. read more