Worst company I've dealt with. First showing for a 2 bedroom, one bedroom was so small you couldn't even fit a bed in. Made multiple appointments for showings that they said they didn't receive. Second showing, she had the wrong keys so we didn't get to view it. Third showing was already rented even though it said move in date was July 17. They claimed that they sent me a message, if I'd received a message I wouldn't have shown up. Pretty disappointed, was hoping for a better experience. read more

Landmark should highly consider terminating Amanda Resterer, the property manager who continues to harass me unlawfully for years, most recently threatening to stick creditors on me for a discharged debt that Landmark was notified of. She's a massive liability to any semblance of a respectable business image you think you have. Landmark is truly Bellingham's greediest slumlord. Genuine leeches on Bellingham's name. If you're a tenant with Landmark and believe they've violated your rights or acted unlawfully, please seek legal recourse. It's time they're held accountable for exploiting our community. PS: They remove google reviews, the 4 star rating on there is 100% deceptive. read more

Starting with Landmark was really great! The people were nice, I always felt like I was being heard about my concerns of my apartment. But it felt as soon as that lease ended all of that ceased. They took hundreds of dollars from my deposit for things I replaced myself before move out. They charged even more for a cleaning fee even though they were the ones who told me what to clean and how clean it has to be and they said "that the best way to get you deposit back." I followed the list they provided to a T, that apartment was spotless, yet still a ridiculous amount of money was taken from my deposit for cleaning. Which I also found bizarre because when we first moved into the apartment the floors would leave your feet black from how much dirt was everywhere, the blinds were broken, and the primary bedroom light bulb was just bear hanging from the ceiling, so where is all this deposit money going, it doesn't seem like it's going back to the apartment? When I try to contact them they don't pick up, and I tried for weeks. They are unresponsive to emails, and won't call you back if you leave a voicemail mail. Super disappointed for what seemed at first a caring company. read more

Im extremely disappointed we put in 2 application for a 4 bed room me met requirements and the approved us only of we had a co signer that made 4 × the rent so 8,000 a month or my other option pay 6 months advance rent that 12,500.00 dollars that is the only way id be able to move in so now the get to keep our application money because they didn't deny us but because we can't get a co signer or have an extra 13,000 laying around. Con artist if you ask me read more

Typical bait and switch by landmark. They showed my son one unit and leased him an ADA without disclosing the differences. At no point during the process did they disclose they were putting him in an ADA unit. When asked to resolve issue Landmark insisted this was his fault and therefore would need to stay in the unit. I do not recommend renting from landmark read more

Landmark is the property management company for a business park I own a unit in. They are an absolute waste of money. They communicate like children. If you are in the market for a company to manage your real estate holdings check these clowns off your list. Kristina, Amanda and Benji have no clue how to manage anything. read more

If 0 stars was an option, I would definitely give them a 0. I can't believe this place is still in business after my terrible experience living in Bellingham. I urge you to consider going to another leasing company for your apartment rentals/leasing if you plan on settling in the Bellingham area. I know most Yelp review pages for leasing companies will have negative reviews but I HIGHLY encourage you to read about my experience and consider going to another company when looking for Bellingham apartments/houses. When I moved into my apartment, I was appalled that they said that they cleaned and fixed the apartment. OK, I'm a pretty clean person but who says the apartment is considered fixed when there are holes punched into the door... Not only did we take photos of this but we reported this immediately to the leasing company and it took them 2-3 months for them to finally fix the doors. Now, moving out I'm so appalled at this and to this day I am appalled. Our security deposit was around $800. We made sure the apartment was cleaned spotless, even better than when we moved in. Everything was fixed and tidy with no damages. We got back $24. All I said was "LOL are you serious?" I was so shocked at this. Did they change the carpets? Fix the blinds? Redid the kitchen with this?!? We called so many times about this and they said they were going to look into this and we finally got an answer saying that there was damage to the apartment case closed. I'm so confused at this and still to this day as we left the apartment in better condition than before. In the end, fighting this for months after we moved out was not worth $300+ of my share of the deposit as we would always get told that a message will be taken and a call will never get returned to us... I've rented from now 5 places and this is by far the worst company I've ever leased apartments from. Even if you find the perfect apartment complex and it's through them, I want to urge you to find another place to rent from. If you choose to rent from Landmark, you better document everything with your phone (including photos and videos) of when you move in and out and ask for a final ledger upon move out. PLEASE PLEASE find another place. Now I know why the previous tenants left those holes in the apartment (see photos) and I would have probably done it too after all the frustration I faced leasing from Landmark. read more

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Landmark Bellingham, WA are absolutely horrible. My daughter gave 3 month notice to move out, she had her debit card on file and they pulled out April's rent even though she had already turned in keys end of March! They said, since she was set up for autopay that happened & it would take 30 days for them to refund her money back. Not to mention a month prior they just walked into her apartment with a family to show her apartment! No phone call prior, no KNOCK. Very snotty staff that give zero f's about their tenants. Absolutely awful property management. Oh side note: she NEVER signed up for autopay. So. They lie too. read more

Do not be deceived by the seemingly nice properties Landmark owns. I have been a tenant with Landmark for about 7 months now. The entire experience has been nothing short of frustrating and overall exhausting. We will not be renewing our lease here when the lease is up. I do not know where to even begin with these people. The property manager we deal with is Grace Macdonald. Both room mate and I have not liked this lady from the get go. We moved to Bellingham with the hopes of finding something nicer than our old place and we settled for the place we have now with Landmark. The apartments themselves are decent and fairly new, but the management makes it so that the apartment quality isn't even worthwhile. Let us start with how unprofessional the landlord is. Every other day or so, we get texts that sound like a third grader wrote them. We have been asked to basically spy on our neighbors and be snitches on each other for Grace. Everything, from literal begging and pleading, to how to park cars etc, is texted about all the time. It seems as though she cannot properly manage her property well at all. Do not think any complaints or maintenance you have will be handled at all. We have been waiting for our washing machine to be fixed for four months now. Still nothing from them. We have neighbors above who stomp louder than elephants and we were essentially told to suck it up when we asked if they could message the people about sound etiquette. But only week one into our stay and we already had Landmark messaging us to be more quiet. The apartments are nice... in the winter and winter only. They are equipped with heaters in all rooms. But in the summertime, these apartments will make you feel like you are in a slow cooker. NO AC whatsoever. Be prepared to drop $400 on an AC unit for your place. The apartments are on the expensive end. 2 bed and 1 bath is close to $2000 every month, including all utilities. We are broke. the bedrooms are also small as hell. The security deposits and pet fees are outrageous too! Each cat is $500 and an additional $40 every month to your already ludicrously expensive rent. There are no amenities at all. No covered parking, no garages, no pool, no gym, no clubhouse. You get the idea. What you DO get offered by Landmark is a gardening plot and paid parking spots. But, as the name suggests, they are paid for monthly. So, in addition to expensive rent, you can pay $60/month for a parking spot no closer than 95% of the parking and $30/month for a box of dirt. Money greedy. Bottom line, living here has felt like being watched over by the Gestapo - Landmark cares solely about money and making their tenants miserably controlled. Never renting from these people again. read more

Awful company. Try and take all of your security deposit to pay for repairs on there old units that were there previously.

I was honestly surprised that I got my deposit back, since I've heard horror stories about property management companies not giving it back, especially in Bellingham. However, regardless of the showing mishaps, i found that it was an overall positive move out experience. I got my deposit on time, I didn't have any trouble after the showing situation. I will be looking to rent from them again. Also, when you go into the office, they're very helpful I found. read more

I used to rent from landmark a couple of years ago. I ended up having a not so great experience with them initially. Since then, things have changed. The communication with staff was much more friendly and they were very helpful with my request. Great communication and super helpful. read more

There are a lot of opinions about Landmark out there, I will leave my review based solely on factual occurrences: 1. I moved out and moved into a new Landmark property. Well over 21 days passed and no deposit or statement of fixes was given. When I inquired after a couple months, they sent me a check for just over $10.00. I followed up with a demand letter for entire deposit citing the RCW they were blatantly attempting to violate, they refunded the full deposit within one week. 2. When moving out of our last place after buying a home, I wanted to make sure they still had the move in inspection form we signed; they legally need to have a copy on file to be able to keep some/all of a damage deposit and they also are legally required to provide a tenant one copy when asked during that tenants tenancy. When we asked for a copy, we were told it wasn't available, it was filed away in storage off site, they had switched from paper files to digital since we moved in and they may not have it at all and they'd have to get back to us a different day, etc. After a rather large commotion and being threatened to have the cops called on us for harassment because we knew exactly what we were entitled to (we actually offered to call our family friend for them who is a sheriffs deputy on duty at the time, they declined) they conveniently sent over the electronic pdf of the document via email within literally 21 minutes of us leaving the office. Very impressive if it was indeed a hard copy only stored offsite like they stated. There were some other instances of subpar property management, but these two situations told me everything I need to know about how they do business. There is a reason they are one of the worst reviewed property management companies in Whatcom county. read more

Landmark appears to be only about the bottom line... more money. They set up an online app for tenant approval that was a nightmare to use, especially for parents of college students. They had to get rid of that app within one year, but certainly didn't help those of us who were struggling. The property is rundown. The rules about no smoking and pets are not enforced. There were bug problems that continued for several months. Smoke from neighbors smoking on their porches seeped into the apartment. There was a huge problem with the walkways along the 2nd story entrances. So many soft spots that I was concerned about dropping a foot through the walkway. I think of all the time and all the phone calls I have made over the last year for different problems. Then, in the checkout process, we received approval to check out early. But this was never communicated to the Accounting department. So the Accounting department refused to honor the email approval we received from the property manager. We paid about $500 that they refused to refund. This company seems very disorganized. And the employees do not seem very happy. Be very cautious if you decide to rent from them. read more

they put a new tenant with a mentally ill paranoid schizophrenic problem who's vaguely threatening to us. we had to call the police two times and lure him outside to get help when he had mental breakdowns at 3 am TWICE in the span of 2weeks. no one feels that safe with him and we are not healthcare professionals. it's not great living with a guy who will most likely have another breakdown and lose control, damage the shower his own room and wake everyone up while screaming and laughing at 3am. I wish landmark would see how bad this is and evict him but they care more about a little profit. even with two different times the cops had to take him to the hospital to stabilize him and yet landmark did absolutely nothing. Roomate problems are bound to happen, but this is far from just a Roomate problem and safety issue. it really sucks because otherwise landmark has done a great job with other factors such as maintenance and communications. read more

Landmark realty Management it's definitely mismanaged themselves and made a poor choice in letting go of one of the best on-site managers there is. This wonderful on-site manager managed two buildings and always went the extra mile to make sure all of her tenants were safe and secure she gave all of her tenants a sense of security and making sure everyone was taken care of and put her love and kindness into each and every one of them. She always made sure that all of her tenants were safe from all of the homeless encampments where there was crime prostitution drug use and drug dealing including the massive behavioral problems that threatened each and every tenant. She always made sure that everyone felt safe to the point where everyone is happy to call the tollwood apartments their home. Landmark should be ashamed of themselves for not seeing the valuable asset of the on site manager that will always be remembered and missed. read more

I have had the most frustrating experience with this company. I applied for a 2 bdrm apartment in the SAME complex to upgrade from a 1 bdrm I had been renting for a year. I applied on May 25th and did not get an approval until 6/24 to get keys THE NEXT DAY. I had spent weeks asking for updates so I would know whether to start cleaning and packing. Their stupid online application system makes it very difficult when getting an ESA animal approved...even though my dog had lived with me on an approved status for the last year! My letter was 13 months old and they wanted one within the last 12 months. The online portal was locked from edits, but Landmark would NOT accept an email of the letter. The whole thing was NOT my fault. And then....with 5 days to move in record setting heat wave, I asked for an additional couple days to have a hidebed couch taken out by Habitat for Humanity. They gave me until July 1st. Not helpeful. It is 8/21/21 today and my old apartment still sits empty. Then they charged me 6 additional days of rent in July as well as 8 hours of cleaning! They place was awfully cleaning but for some cleaning residue and a few bits on debris on the floor that likely blew in as they opened the door! I disputed the refund amount and got back half of what I was asking for accompanied by a bitchy email from Cherise. Also, my coworker is going through the exact same thing with not knowing about approval DAYS before trying to move and many phone calls not being returned timely. read more

the worst rental company I have ever worked with. only care about money and don't care about tenants. I rented from them last year and made sure to stay away just for them to buy the building I'm in. they are now raising rent from $1400 to $1860 on top of $50 for a parking spot. they also lost a month of rent in the transition and instead of reaching out they sent an eviction notice. if you can stay away read more

Absolutely terrible, Laura Magi may only be a property manager but she is a slum lord. From no toilet for a whole month to a hole in our ceiling and now our house flooding. Constantly reassigned managers and neglected left and right when requests are made. This property is not up to code and they are making us live through a nightmare. They take advantage of young college students and strip you of money. They all have the worst attitudes when addressing any situation. I cannot stress enough how absolutely terrible this leasing company is. THEY DO NOT CARE ABOUT TENANTS. This is a Bellingham location. read more

I am giving Landmark 1 star because at least they offer people places to live. I have been renting the same apartment for 3 years now and have watched the cost steadily increase and the customer service decrease at the same rate. In the past 3 years, rent has gone up $300 dollars and they claim it is for the property taxes, with as many units as they have in my complex, they more than quadrupled the rising property tax. My first year, we put in a request to get the fan above our stove fixed. After being ignored for a month, we put in another one. Fast forward to 3 months later and we just fixed it ourselves because Landmark is incompetent. The company does not care about the people that rent their units. Landmark simply wants to make money of college students and put them through the ringer. Constant threats made by employees were ridiculous and how they manage their properties is disgusting. My one piece of advice to anyone looking at renting in Bellingham is to literally choose anyone company but Landmark. read more

Landmark is a bare-bones management company. They will fix little things in a reasonable time frame, but anything else takes weeks or doesn't happen. They charge fees for everything. Be mindful of every entry because they frequently over charge. They do correct their error with a quick "oh, sorry, our accountants must have made a mistake, we will fix that"...but will do so multiple months in a row. If you have fees noted in your lease (water bill, insurance, etc) be extra cautious. They charge many in "error" and include a "service fee" for their entry of the initial fee being charged. The entry fee is only $3, but it's still frustrating to be changed a fee for them to enter a fee. Water management is also really sketchy. There's only one meter on the our four-plex, so they charge a "water fee" and divide the bill based on square footage and number of people in the house, but will routinely "miscalculate" and overcharge. Ex: We were charged $136 for one month of use in our apartment, and when we asked if we could see the bill they said "no", but noted that they had overcharged, and then lowered the fee to $90. We've since asked to see the bill on three additional occasions and they've said "no". We will avoid renting with Landmark in the future. read more

Landmark is the commercial property manager for our restaurant. They have consistently failed to perform the basic legal requirements of their position for over a year now. From messing up mailing addresses, not providing necessary keys to our space and to our mail box, and not responding to urgent calls, emails and maintenance requests. I am not exaggerating when I say they are the most incompetent organization I have ever interacted with on a professional level. We have had to resort to contacting the city to inform Landmark of their responsibilities, specifically regarding incompetence and carelessness with mailing addresses which are in fact a vital and legally required aspect of a business's operations. read more

When my roommates and I first started renting with Landmark in July, we were thrilled by the close location to WWU and low rent. This enthusiasm for this company has quickly faded as each encounter we have had with them has been both frustrating and the staff have proven to be disingenuous. When asked to fix the collapsing counter in our apartment, we were told that it would be taken care of. On further inspection after it was "fixed" screws had been put into the base of the counter, but weren't actually attached in place to keep it steady. On first glance it looked as if it was fixed when actually no support had been given at all. As a company, Landmark has proven time and time again that it does not care for its tenants. Every exchange through this company has been through text, impersonal, and has always included a threat. When trees were being taken down in the northern parking lot, instead of being asked to move our cars we were simply informed that if they weren't moved by the next day they would be towed. Although that example might seem pretty innocuous, it's a behavior that is repeated almost every time we have any interaction with them. When rent was due recently, my account that is set on autopay originally took the money from my account, but bounced it from the system the same day. Instead of alerting me to this by email, call, or text, Landmark instead taped an eviction notice to our door. Once I fixed this error with rent we were then slapped with a fee of over $100. Now while I understand the fee the real frustration has come from trying to talk to staff at Landmark. Customer service has been unhelpful and more willing to threaten tenants than actually provide a semblance of sympathy. I know I can't tell anyone where to rent from, but my experience here has been incredibly disappointing. read more

NEVER AGAIN! I plan on suing them. They don't care about their tenants. God forbid something catastrophic happen to your unit, you are on your own. I was displaced and had to incur all of the moving expenses myself because no one would take responsibility. There is a blame game between them and the HOA. They are horrible and shouldn't be allowed to be in business. read more

Complete neglect of property. The apartment complex I live in is less than 10 years old and it is in embarrassingly poor condition. Management never sends cleaners to take care of common areas and grounds. I feel like I can't invite people over because the hallways and grounds are so shamefully dirty. read more

Landmark Real Estate Management - Common areas of apartments downtown. - Property Management Near Me - Bellingham, Washington

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After sending in and paying for an application, we found out that the listing was already off the market. At least 7 other listings that were marked as "available" on their website were also off the market, so we could not put our application to a different property. Very disappointed at the wasted money, and annoyed that Landmark would list properties that were not taking applications. read more

by-far this is the worst property management group with whom I have ever stayed, The reception group treats us in a disguising way someone would ever imagine, and these guys are through thugs where clearing deposit amount is concern, they will show us incorrect and irrelevant bills and cut-down the deposit amount to atleast 50%, I have never seen someone getting more than 50% of their deposit amount in my group though we keep the house neat and clean without any defects. Hope I can give them some negative reviews. I know these guys will come up with some silly explanation to this review but I request the reader to believe what I said in the review. read more

Currently renting with 3 others in a house managed by Landmark, and let me tell you, it has been one screw-up after another on Landmark's part. Having lived here for 2 1/2 years, I can confidently say that they are absolutely incompetent. Lease takeover? Takes forever & they won't tell you important stuff without being pestered. Maintenance? Parts of the house surely need work, but they won't do it or let you do it. Security deposits/ lease change fees? They will definitely try to overcharge you/ charge fees and not even tell you. For example, 3 people happened to move out around the same time, and getting the 3 new housemates on the lease has taken an eternity and required us to constantly badger Landmark over the phone, because they haven't told us when something needs to be submitted like 3 separate times now. After weeks of waiting with no word from Landmark, we just now learned that there was a form we were supposed to submit that no-one knew about. (They didn't bother emailing it until 3 weeks after the new roomies moved in). This was after we had been assured weeks prior by Landmark that the process was done on our part & it just had to go through their system (they told us this multiple times). This one example is just the tip of the iceberg. The property itself is decent (although the appliances are ancient & it was clearly built on the cheap), but Landmark's internal machinery is incredibly slow & often doesn't work. Dealing with them is invariably confusing and a pain in the ass; every time there has been a change of tenants there has been some problem with Landmark. read more

Landmark real estate management Bellingham WA is literally the most unprofessional, rude, and unorganized company I have ever had the displeasure of dealing with. I made several attempts (emails&phone calls) to contact Landmark regarding to near future rental questions, and no one ever contacted me back, and when I finally reached a rude guy on the phone, he sounded annoyed and could not wait to hand up on me. I have decided that a business that treat potential customers in such a way, is not worth my time. And after seeing so much of their Negative reviews, I feel fortunate to pull myself out before it's too late. read more

Worst company in Bellingham. They put a bunch of properties on their website that aren't available. When I submitted the application (wanting to be the first person to get the place), they said it had already been sold. They then refused to give me my $90 back. Meanwhile, other real estate companies have had great customer service and refunded it right away because they didn't take down the homes from their website. All you get is an automated email, not addressed to you, saying no refunds. read more

There is not one good thing to say about Landmark, any of their employees or owners.. They are slumlords who don't care about anything other than income. The more the better. I've never seen such greed in my lifetime. They don't care and they don't have to. They have so many properties they can ask what they want for rent and get it. If not you, they'll take anyone. I used to have great neighbors until they took over managing. Now? Lock my doors and am not sure how many people live here. They don't know either. Twice as many people as the complex accommodates. The grounds used to be kept up and were beautiful. Now, it's an embarrassment. Can't wait to get out of here and would like nothing more than for this company to be shut down! Do NOT RENT FROM LANDMARK. read more

I lived at Centre Pointe which is a fairly new condo building in Bellingham. Landmark serves as the property manager for an individual that owns an entire building. The units are clean and kept very well. When I moved in, there were multiple minor issues that needed to be addressed including a broken exterior window in the master bedroom. It took Landmark 2.5 months to have the glass replaced. When I moved out a couple of months ago, I cleaned the place spotless as expected and outlined in the lease agreement. This was also noted by Landmark in the YouTube video they record while performing the move out inspection. The only issue was noted as being some minor dust on the marble counter tops in kitchen and bathroom. They ended up charging me a cleaning fee that was deducted from my deposit. Lesson learned and bottom line (and what I have heard about all property management companies in Bellingham), be prepared as they will keep a portion of your deposit no matter what. There is nothing you can do unless you want to take them to court. read more

Having lived in Landmark property for the past two years I've had a positive experience with them. They respond in a timely manner when emailed and usually answer calls. Their staff is helpful and engaged. I appreciated their extra patience and kindness when I first moved off campus, they took time to explain paperwork and gladly answered my many questions. This is why I continue to live and enjoy Landmark's management. read more

I would give zero stars if I could. This was my first experience living in my own apartment and landmark single-handedly ruined it. They do not take care of their facilities or tenants. Their parking lots are littered with trash. Their buildings are falling apart. They do not attend quickly to maintenance requests. They randomly raised rent TWICE throughout my short stay with them. Also, they randomly started billing me for water and sewage even though it is not in my lease agreement. Once I called them out for it, they stopped billing me but took the $70 I had already paid them. My car was literally towed by them from my own apartment complex, and I had to pay several hundred dollars to get it back. I could go on and on. The point is, landmark is a horrible rental company. They are only trying to take advantage of college students and steal their money. read more

Landmark is unprofessional and doesn't care about any of the people who they rent to. All they do is threaten their renters and rob them of their money. It's really messed up!!! Never ever will I rent from this crappy uncaring real estate. DO NOT RENT THR OUGH THESE PEOPLE. ALL THEY WANT IS YOUR MONEY AND WILL THREATEN YOU IF YOU DONT GIVE THEM WHAT THEY ASK. they should be embarrassed and ashamed and whoever runs this place is an absolute idiot and clearly has their own personal problems that they bring to work and it just looks so bad. Would rather live in a 2 star hotel then rent through this awful real estate. -10 stars. Do better! read more

I had made an appointment with someone over the phone to look at an apartment studio. I had to coordinate with work to leave early so I can look at it during their office hours. The day of the appointment (2 days later) I receive a phone call two hours before the appointment to confirm. I'm able to confirm that I'll be there. They offered me to pick up the key as long as I leave collateral, I agree I can do that. The girl on the phone confirms with her supervisor if that's okay to do, she gets the green light. I show up on time to my appointment to learn that the studio was already taken. Apparently someone came in with a holding fee before I got there. I understand first come first serve, however, they paid the holding fee an hour before they called me to confirm my appointment. Wildly unprofessional and inconsiderate. These landlord sharks are crippling affordable housing in Whatcom County. read more

This is not a review from a renter, someone who uses Landmark as a company that finds a place to live for them, I am reviewing them as a property own in Bellingham, using Landmark to take care of my home, and keep it rented. I have owned this property since 2005, and have used the people at Landmark, (I say that b/c I think it was like 10 years ago (that's probably not exactly the right date, but it's been a while), they changed the company name to Landmark. I have had maybe three agents during this time, and the longest of which, I currently have, Ms. Robbins. I have been thru many things with her, sudden tenant departures (tho those have been rare), working with her on maintenance issues, this is a big one, as Bellingham has no shortage of weather. These things are difficult especially, as I am remote, and have only been to property a handful of times. She does a wonderful job of keeping me in the know, helping me with access to the property, if I have a vendor I want to use, and does yearly inspections for me, if I ask for them. I really feel I have a friend, in Bellingham, that cares about my property, and makes the easy calls, and the hard calls to me, so I know where the property stands. If I were looking for a property management company in Bellingham, I would start with Landmark. Sincerely, A. Johnson read more

Scam artists ALL of them. I JUST got done with one of their scams. Cami Lawrence...watch out for that one. I can name a couple. But this is the newest scam as of couple days ago. We had an apartment inspection this last friday and she came by and did her usual rounds and entered my apartment 4 minutes till the end of her timeframe. And then quickly did one other neighbor, then continued to inspect patios and outside. She left about 5 min till 5pm and I saw her looking at my patio when I pulled in. Nothing out of the ordinary. I then had to quickly go to my work to pick up a desk I had purchased the day prior, get it inside through my patio door, and then head to seattle to see a friend over the weekend. But while I was getting the desk in, I took a photo of the desk on the patio to send to my friend, since the lighting was better outside. I came back from Seattle Sunday night and then I soon left to stay at another local friends house over night. On my front door security camera, it showed the next day that the gardeners were there for about 4 hours working on shrubs and stuff. My patio camera just so happened to fall over Saturday night, so all footage was useless on the patio. But I came home in the afternoon and find that my Sliding Glass door was shattered to pieces intensely, like a rock hit it. And I immediately made a maintenance request. I got a very prompt phone call back 5 minutes later. I said it was probably the gardeners when they were weed wacking the weeds by the rocks near my patio, and a rock hit it. She then Continues to LIE, saying she saw the glass broken when she did the inspection and she had a photo of it. And then continues to immediately trying to get me to doubt myself, by trying to make me feel bad, saying things like "Well, your patio is so out in the open, it'd be really easy to see it when your driving up into the parking lot" "Its so easy to notice, I dont see how you didnt notice it was broken prior to today." In that moment I was open to the possibility that maybe I just didnt notice. Until I started rethinking all that I did right next to the glass, like opening and shutting it and having that picture. and I was right next to it when I had to fix my AC. and My friend who watched my dog over the weekend said she saw the glass door and it wasnt broken. I then email asking for this Supposed Photo that she took, and told her why I dont think it was broken, and unless her photo proves otherwise, that I wouldnt believe her. She then replies that she would show me... but then DIDNT attach the photo. And also was upset, saying that she has been nothing but fair and transparent and she isnt trying to get me or any tenant to pay for anything that they didnt damage. (the glass would cost $1100 to replace btw). So I replied that I'd like to trust her, but i dont trust landmark in general from my own experiences and my neighbors, so I would be treating this issue, staying on my toes about it. And then I attached the photo that had a small bit of view of the glass which clearly looks not smashed to pieces (I mean, it IS so easy to tell from all the way in the parking lot as she has said, it would have been Extremely able to tell in any photo.) I also then set up some booby traps by the door(Obvious items that werent there before), coz I figured she'd try to come by the next morning to take a picture and try to claim it was from Friday. I also made sure I had footage from my security footage of my putting that stuff there. She of course did come the next morning while I was at work before I got a reply. And a few hours later she finally replied. (Hm, Plans ruined maybe? why visit before replying HM?) Her reply was basically saying that although at first its hard to tell because of the streamers (I had a birthday party I threw), she definitely noticed the glare and stated that I would not be charged because that photo indeed proves that the window was not broken on Friday (and during the inspection). And she Then continues to say "I needed time to sort through some things. I am not looking to charge a tenant for something that is not their fault. I am very conscious and fair." HA. She never did say that it was possible it COULD have been the gardeners like I had said, she IMMEDIETLY went into manipulation mode, trying to 'trick' me into thinking it was broken on Friday and not Monday, saying that she had a photo to prove it when she obviously didnt. Yeah really transparent and fair there! I didnt even reply. She KNOWS I'm not buying her Bullshit. I literally caught her in a LIE and SCAM. And they ALL do shit like this. I may have named one property manager, but they all do it. I hope her own reply made her be able to sleep at night, coz Karma will hit you big. Landmark is literally THE WORST. They will scam, trick, and be SUS about things the moment they see an opportunity. I'd say choose anyone else, but they manage like HALF if not MOST of bellingham homes and apartments. read more

This is by far the worst company I have ever had to deal with. Very unprofessional when you want to talk to property manager. They take long periods of time to fix anything and the way they handle themselves they only look out for themselves. I wouldn't recommend this company to anyone. We have had a fire alarm go off the last week every ten seconds, all day, every day. And they decided to say they aren't fireman and they can't fix it. read more

Landmark is easily the worst real estate company i've ever had to deal with. Didn't fix our fridge for months, screen door broken since we moved in. Rent with any other company!!! They are the WORST!!!!!! read more