Is there anyone still working here ? You are managing my house and we have been trying to get in…read moretouch with you for the past few weeks. No one answers the phones or emails or texts. We want to switch property managers but we don't even know if we can get our security deposit back. Can someone from this location please call or email me back. Thanks

PURE Property Management is a joke. They managed my property from March 2020 -April 2025. During…read morethat time they frequently went weeks (sometimes months!) without responding to requests. They rarely, if ever, provided updates about the property--even though they promised to do inspections every 6-12 months, which they didn't. When it was time to sell the house I told them four months in advance so we could let the tenants know. The tenants left the place a mess and the property said that they'd give us the security deposit back and we could deal with the cleaning. Then, after all this, they send me an Agreement to Terminate and say they need 30 days notice. They have been awful. Avoid them like the plague.

A lot of people complain about their property management company, and all I can say is thank god I…read morerent from a kind family ran business. I have rented from them for six years now, and when ever I need something fixed they are on it. Although I can't contest to all of their properties, I can say that they are a friendly and trust worthy business.

Took my money and then stopped returning my calls and did nothing on my case…read more I had to hire another attorney after Nathan stole over 2k from me

Initially will take your money, will communicate with opposition in order to realize route for…read morehighest monetary gain with least amount of effort, will afford you minimum, becomes unreachable, and gets you at most the next to worst case scenario. Remember this "Lawyers, the cheaper they are the more you pay". This person is not a stable individual, he is capable only in doing cut and paste work in which he continually will even bog that up (Wrong names, dates, lack of explanation to the court). You are better off doing the work yourself, this person will compound your problems and charge you for it.

Westview Real Estate's handling of security deposits is truly fraudulent. They withheld 93% of my…read moredeposit for just one year of tenancy in a building built in 2003 and rented to tenants for over 20 years, without accounting for normal wear and tear. I requested both a comparison of the damage charges for the tenant who vacated the same unit in September 2024, to establish a baseline, and aggregate data showing the percentage of deposits returned to tenants in this building for 2024, but they have refused to provide it. The absence of a deposit appeal form or process, coupled with the inflated deductions, suggests that the organization operates in a fundamentally dishonest and exploitative manner. It's astounding that such practices are still happening in 2025. Renters deserve protection from this systematic and predatory process.

Please consider this before renting from this company. I was having trouble with my heat. The light…read moredid not come on in the themostat to indicate the heat was on and I couldn't feel hot air coming out. I also had several other things that needed maintenance. Someone came out to look at this issueue. I was told it was "user error" and was charged a fee for having someone look at it. I was told someone has to bear the cost (I guess it is the tenant!) and the vendor had to be paid for their time. Seems to me, that is simply a cost of doing business. When I objected to the charge, I was told it might have been waived but for my "tone". This is corporate America taking advantage of the small guy. It seems that if someone was there to also look at several other things, it is unacceptable to charge a separate fee for the heat check. Tacking on additional charges is how real estate companies increase their profits. Moreover, if the real estate company has their own maintenance team or a contract with the "vendor", those people have already been paid. I have asked to see the bill for this "service" but have not received it. Should they produce the actual bill, it will be interesting to see if they charged me more than the actual charge. It seems to me, the company would want to encourage a tenant to report issues but if a tenant does, they run the risk of being charged if they deem the issue is "user error".This is customer service at its worst.

Brand new apartments, although they do have their ups and downs it's not terrible…read more I do love the locations and the rooms themselves are quite nice. Buying a parking spot is a MUST though. The shuttle is very convenient as well. There are problem here a there like the lack of security presence, especially when it comes to noise complaints at night. And the Internet connection can be a pain, it often cuts out. Overall the biggest thing to be said is they are new apartments, so I don't expect perfection but they are very nice and if things continue to go well I will renew my lease for sure!!

Do not move to The Lark Bellingham. This place constantly has broken, damaged, or out-of-service…read moreequipment and amenities. Garbage piled up repeatedly over the past year, and it took far too long for management to resolve it. The shuttle breaks down frequently, and residents aren't notified until it's too late--causing you to miss class or pay for parking out of pocket. Rent and utility costs have consistently increased, all for a subpar living experience. When you finally move out, you're likely to be hit with vague and confusing "damage charges" that cannot be disputed unless you want to pursue legal action. I wouldn't wish this experience on anyone. The management is negligent and unresponsive. While most of the staff are kind and do their best, there's only so much they can do under such poor leadership.

Howard and Caroline are great! They have been taking care of our properties for about 5 years and…read morewe can count on them for everything. Honesty, and integrity. He screens our tenant's well and we have never had any problems because of their thoroughness. Howard and Caroline are wonderful communicators and they follow through with all request. We are so glad to have found them!

We rented from Howard and Caroline for 5 years, and while their management style might not work for…read moreeveryone, it was perfect for us. We were comfortable handling the majority of maintenance and repairs on our own, and they were comfortable being "hands-off" landlords. We paid a very reasonable price the entire time that we rented from them. They are also good people. I will miss having small chats with Caroline once a month while turning in rent.

Absolutely worthless management company. They did not take care of the little or big things and…read morealso were non-responsive. DO NOT USE THESE PEOPLE!!!!

Horrible experience! Property managers are completely unprofessional and won't ever call you back…read more A lot of song and dance, different stories each time why you can never get directly in contact with Bryan or a decision maker. I tried several times to talk and was given the run around each time (e.g. he will call you tomorrow, he just stepped out, he is not here right now, you actually need to email him, he doesn't take phone calls) Don't do business with these clowns! They don't know how to treat potential renters and you will be nothing but frustrated if there is anything you need to contact them for.

Joshua is an exceptionally professional, knowledgeable, and patient technician at Utopia. He…read morerepainted our front door, assisted with the showerhead issue, and addressed other minor maintenance tasks in the house. He is extremely friendly, trustworthy, and courteous, completing the work in a timely manner.

I've been a client with Utopia four years. They provide excellent customer service at every turn…read more From the initial set up, to regular maintenance requests, to helping me navigate life's unexpected uncertainties all the while feeling safe & secure in my home, the team at Bellingham Utopia are absolutely Top Shelf. A BIG special thank you to Amy, Marissa and Andrea for being absolutely wonderful!