More bummer. We decided to try again with the Pond Guys since their prices were the best. Called…read morethem and got another date for them to come by - last Saturday. They said they were coming first thing in the morning. Saturday morning comes and my guy gets up early to listen for them. I stayed in bed. 10am comes and he wakes me up. They weren't there yet. I called a cell # I had- got an answer by the lady. Asked when they were coming. She told me to call her husband, who was in the shop, by cell phone. I called his cell and the office number. No answer. Left message. Waited. Called both of their cells again a couple hours later. No answer. No return call. We gave up. It's my own fault for trying them again :( I mistakenly thought they'd be different.

Excellent! We found The Pond Guys at the St. Charles Home Show last fall. They were on time for…read moreour first appointment, giving us a quote the same day. The work was started and finished within the time frame we were told. The men who came to work on our waterfall took great pride in their work. They created the most beautiful cascading waterfall I could imagine! I am so proud of our backyard and can't wait for springtime to arrive so we can invite our family and friends over to enjoy it as well. We would recommend this company. I wish we more business would treat their customers this well and offer great customer service and quality work. Great job Pond Guys! So glad our paths crossed last fall!!!

I've had this curbing for a year now and I couldn't be happier! They did an excellent job on the…read moreinstall, showing up when they said they would be there and worked till the job was finished and still looks great a year later! I highly recommend Masterstone Hardscapes!

Had edging done in front of the shrubbery. These people did…read morea FANTASTIC JOB!! The workers are very polite and professional. They explained what was being done every step of the way. Before continuing they made sure it was what we wanted and changed the form or color along the way so we would be happy with the final product. They cleaned everything when the job was done. Nothing was left messy. And I am very particular about cleaning. I highly recommend Master Stone. Give them a try. They will greatly improve the looks of the landscape

Don't waste your time. Rob said they would fix roof issue...promised it was on their calendar and…read morecontinuously gave me dates that material would be dropped off as well as start dates. Never happened. After months of this...He finally said he didn't know when they'd be able to get to me. Wasted lots of my time...never heard from him again. Rob and company are unreliable and dishonest. Beware.

Rob came to my home for roof evaluation. Promised to do the work, but never followed through. When…read moreI would call he would tell me I was "on the schedule", and not to worry. He went as far as to give me dates as to when materials would be dropped off to start project. When this would not happen...I would call and he would give me excuses or different dates. This went on for over 6 months. Fortunately I moved on. Don't waste your time dealing with this business. Unreliable, lacks integrity and untrustworthy. There are plenty of other options in the area that don't run their business this way!

I've had great experiences with this company. My parents also used this company multiple times…read more Shawn the owner is upfront and honest. The office help is friendly and efficient. They are my go to company for any repairs my husband can't get to.

After 7 months, were still trying to get our job finished. they couldn't get out here fast enough…read moreto pick up the insurance checks, but when it came time for the job it was excuse after excuse, then just GHOSTED. We have a roof after waiting 6 months, but now our solar panels are sitting in our garage, which they got paid $15k to take down and reinstall. We also have no gutters or garage doors. How can they get by with this? How can this be legal? We call day in and day out and we constantly text. WE GET NO RESPONSE FROM ANYONE!!! BEWARE!!!!!

Had both Ian & Trent stop by my house yesterday, they gave me a free inspection with a damage…read morereport, Pictures provided. They didn't try to sell me something I didn't need. Ian & Trent are honest folks, it speaks volumes about the red bird team. When I need a roof, I know who I am callin

I had a very poor experience with Patrico & Son Concrete company. I live in a condo I needed my…read moreback patio replaced. Joe was also doing my neighbor's patio at the same time. He kept telling us he was going to come, but never showed up. Every time he told us he would be there I had to move my patio furniture inside my basement along with all of my potted plants. I moved everything a total of three times before he finally showed up. When our management company called him and asked him why he wasn't coming. He said it was because he ran out of money and had to wait till he got paid on another job. The job was finished around the end of September. It is now January 26 and I looked out on my patio after I shoveled snow off of it and there's a 4 foot hairline crack all the way across it. For all I know there are cracks in other places also but I can't tell because there's so much snow packed on the concrete right now. When I texted him to let him know what had happened he said that could happen and not to worry because there's a mesh holding it together. From everything I read online the concrete had too much water in it when they poured it and that's why it cracked. He never offered to repair it and there is no warranty. I also asked for a lien waiver, which took him three months to get to me because he said his wife got rid of his printer. Will never use this company again. Tammy P.

Excellent work! Had our driveway and walkway redone, as well as our back patio (stamped concrete)…read more Joe and his team are hard workers and do meticulous work. just had Patrico and Son back to redo our front porch/stairs to match our driveway. Highly recommend.

Note: The One by Maximus should receive ZERO stars but this review page requires a reviewer to give…read moreat least give one star. We hired Paulo Lee and his team for multiple contract jobs in our home including installing hardwoods in two major areas of our home, bathroom renovation, complete gut and redo of master closet and painting in our home including handrails on our staircase. He was paid in full for the jobs and we are very dissatisfied with the outcome. The hardwoods in our master bedroom and master closet were installed with gaping areas between each plank of wood, the handrails look terrible, as theypaint easily scratches off the rails with normal use of the rails and our master closet is empty - without any shelving or closet units. Initially, Paulo was very conscientious about his communication - always phoning in a timely manner, being respectful when entering the home and even bringing our family bakery treats every now and then. We felt that once trust was developed, we were taken advantage of. After being paid in full, he stopped returning our calls, making excuses as to why he couldn't deliver our products and start work and/or replace the damaged wood floors that were installed by his team. On more than one occasion, he would give us a specific date of delivery of products and service and would not show up, phone us back or answer our messages left via text, voicemail and email. Despite his promise to replace and repair the flooring and railing and finish the closet, he has failed completely to follow through and has left us to go elsewhere to find another contractor who will repair the work he started. I would strongly recommend going elsewhere for your home remodeling needs. Addendum: We have just received word that he used a check that we made out to Cabinets and Granite Corp for closet cabinetry (5750.00) was used for his personal bills fraudulently. We are working with the company currently to resolve the situation, but legal action will be taken. In addition, we are now being contacted by his subcontractors, stating that Paulo has not paid them, although we have paid him in full. A Missouri court records search will show that he is currently being sued for breach of contract and passing bad checks greater than $500.

Bob Ristow was so professional and responsive. I highly recommend contacting them for work you…read morehave to do. They were able to fix my window issue (extremely minor) with a simple quick fix. I just appreciate how great they were.

AVOID. Faulty roof installation caused interior leaking. ZERO response to calls and emails…read more Look elsewhere.

AmBASSador Contracting did our roof job in Columbia Illinois. They were on time and completed the…read morejob in 2 days. The project was completed and handled very professionally. Charles handled all the paperwork that needed to be completed and was very helpful in selecting the replacement product. We could not be happier with the great job and service. We are now having them complete a deck job for us and I have recommended them to several friends and family. It is hard to find a good honest and trustworthy contractor and we are very pleased with Charles and AmBASSador.