Used to be our go to repair shop. But since Brent left I'm the service is far under par. They guys…read moreat the desk didn't even listen to my issue so when I picked my vehicle they same thing was wrong upon starting it up. Then they proceeded to argue with me about it. Never been treated worse at a repair shop.

I chose to go with B&L due to their reviews on yelp as well as the openings that they had…read moreavailable. I initially called in to the front desk and spoke with Maui and informed him that my turn signals and high beams needed to be fixed. I also explicitly stated that I was planning a move across the country and needed ALL of my fluids changed, as well as my tires rotated. He informed me that it wouldn't be a problem and that it would get done. After dropping my car off I didn't hear anything for the entirety of the first day. This was the first point in which I thought something might be off. I called and spoke on the phone with Maui again, asking him what the status on my truck was and was assured that it could be done by the following morning and that someone was working on it in the bay as we spoke. The following morning comes and I hear nothing yet again. I finally call at 3pm after missing another day of work and his response is, "Oh I thought the automated text was sent out, yeah it's done you can come get it." Not a big deal, I was just happy my truck was finished and ready to go at this point. I show up to B and L and pay the $684.20 that it came out to be, which felt a little steep, but again, I was just relieved to have my truck ready for this long haul move. I get into my truck and notice that one of my turn signals is hyperflashing instead of blinking at the normal rate. I also notice that my "change oil" alert is still up on my dash. I go back into the office and inform them there is something still wrong with the headlights and it looks like they missed some things. At this point they direct me to the floor manager (I think that was his title), Russ, who goes on to tell me that they didn't fix the taillights, only replaced fuses and popped the taillights out. There was nothing about my chief complaint for the truck being that I needed my fluids changed and the truck ready to move across the country, that it was only my turn signals and high beams that were documented. He continues to tell me that they have a new guy in there and it was a communication error that was probably missed. The "Deferred Work" sheet shows that his mechanics identified that I needed my transfer case fluids changed, front/rear differential fluids changed, and an oil change, amongst other small things. When I told Russ that I had communicated that I needed all these changed to front desk worker Maui, he again called it a communication error and said that I hadn't "paid for anything to be fixed and was only paying for diagnostics." Absolutely ridiculous that it takes nearly $700 to have these people "diagnose" something that was directly told to them. The correct way to handle this situation would have been to take my truck back in and right the wrong they committed by getting the fluids changed using the 700$ of labor I had already paid for. Instead I was offered a free oil change and told they could get it in next week again. No thank you.

My wife and I want to thank William, Kyle and Tammy (co-owner) for the service they provided us a…read morewe traveled from MI to OR. They were able to to get us back on the road faster than we would would ever expect. The 2001 BMW X5 is running great with a new alternator and battery. If I lived in Bozeman they would clearly be our goto auto mechanic....THANK YOU AGAIN!!

Our Land Rover broke down on a road trip to Bozeman and all shops weren't able to see the car for…read moreweeks. Auto Works was super helpful and accommodative since we were in a time crunch getting back home. They were very helpful and amazing people! Would recommend them to anyone needing help especially with foreign cars. Thank you guys!

I hate to write a negative review, however I believe my experience was bad enough that it is…read morewarranted. I brought my car in to get a wheel bearing replaced which I was intending on doing myself due to it not being an incredibly difficult task. Sadly I was rather busy and figured it would be easier to just bring it in. Kirk's communication was less than ideal. I spoke with Kirk on the phone 5 times. Every time I called. This was slightly annoying but acceptable. The true tragedy of my visit to Avalanche Auto was when the car was finally finished Kirk charged me 25% more than I was originally quoted. This was an upsetting surprise. I payed what was asked even though almost 600$ is absurd to replace a wheel bearing. Kirk is the owner of his shop and that is admirable I would hate for him to loose business. This being said I believe there are much better local shops in the Bozeman area. If you use Avalanche Auto I recommend talking to Kirk in person if you would like to be treated like a person.

This is the worst mechanic EVER. Do NOT see this man, especially if you are a woman looking for…read morehonest work. Kirk charged me $350 for spark plugs he is dishonest and absurd. I had an honest conversation when I came back with a friend and would not lower the price knowing he was ripping me off. It takes 30 minutes to replace spark plugs and he didn't even have to get under my motor. I just moved to Bozeman and thought there wasn't rude people here and this guy honestly ruined my experience of having such a positive outlook here. NOT TO MENTION - my check engine light came back on the next day!

Thank you to Jordan and Amber, they turned a potentially serious situation with my 2011 F450 towing…read morean 18k lb 5th wheel into a minor inconvenience. Saved our Sturgis trp!

The crew here are extremely thoughtful and do a great job thinking about things from the customers…read moreperspective. Even when unforeseen circumstances come up that is poor news to be delivered they clearly think about how to make that experience as best as possible for the customer. I highly recommend Black Smoke and trust their ability to be honest and communicate with me properly about my truck.

John was an excellent consultant today on the phone. I called based on a carfax report about some…read moremaintenance history on a prospective vehicle he worked on years ago. John filled me in on all the things he knew about the car and its condition. He also filled me in on nuances to the ymm to consider. He didn't have to do any of that, but he did anyway. That's just good business. That's just good people. It ultimately led to me making a smart and informed decision about the purchase. If his tangible work is anywhere nearly as good as his consultative expertise, you all are in good hands with this bimmer shop!

My go to Man for all my Bmw needs, Should be yours too. John Tovaas has years of experience and…read moreknowledge as a top Bmw mechanic. He is a straight up no B.S. kind of mechanic fixes what needs fixing . My highest 5 star rating is no joke. He is awesome!

Went for an oil change at the supposed "Express Lube". Arrived at 445pm. After waiting 15 mins to…read moreeven be waited on the rude woman said "nope. No way!" I said you can't do an oil change in 30 Mins? We stop taking cars when we feel there is enough work. Wow. They should post that somewhere. Wasted a 20 min drive. You can't make an appointment for an oil change here to be guaranteed so you are screwed if you want any dealer services. I emailed Billion and 4 days later no response. Looks like it's time to find a local garage to do this work and go elsewhere for any maintenance.

Update on my review from 23Mar2023…read more.. I escalated my concerns to the Billion Auto Group General Manager. Within one business day, he responded that the Operations Director would be contacting me to address my concerns. Within another two business days I spoke to the Operations Director who apologized for the mistake that led to blown fuse and cut me a check for the cost of the other mechanic for his time and the part. My faith has been restored in Billion Auto Group.

TC and Shane were fantastic. Thank you for your help in finding the right car for our family. We…read morewill continue to go back and purchase our next car at Ressler Belgrade Montana because of the amazing customer service, professionalism, and quality. Thank you!!

I brought my car in for the 1.5 hour service. I was told by 3 different sources that it would take…read morean hour and a half. So I made arrangements to drop my car off 30 minutes before my appointment, per their request. Came back 2 hours later and they hadn't touched the car! They told me they were backed up and I'd have to wait! I advised them that wasn't able to and left. Worst customer service ever!!!!!!

Kim in Service is Awesome! Friendly, knowledgeable and…read moreprofessional! This location is lucky to have someone who cares.

Went in for a oil change and tire rotation.. Rims are…read morescratched, they just acted like nothing happened. No accountability!!! I will not be back

(Oil change disaster), less than 3k miles from when our oil change was done here the oil drain plug…read morefalls out, the engine starts making noise and we get strandard 5 hours from home in the middle of the night. This was verified from another Honda dealership, Unacceptable, Poor workmanship. RO # 239969

I went to Honda service for my Accord it is just very nice to meet Roberta Callow , she is very…read moregood at her profession ,knows what I need to believe and I leave my car overthere for her staff check up . It is just great experience and impressive for to meet someone is kind and helpful like Roberta and her team. I would recommend my coworker to get their car done here and share with them about the great service that i got ... my car run well now so I can drive back to California... thanks Robert for the great service and Bob for dropping me to work that day.