I booked the Sofitel on Collins for our stay in Melbourne in large part due to convenience - it was…read moreon what I had read was the main drag through the CBD - and because as it was at the eastern end of Collins (as opposed to, say, the Grand Hyatt), it would be a little less trafficked and a bit more peaceful. That turned out to be the case, making getting to the hotel by public transport quite easy give the tram stop right outside the northern exit of the drop-off point for the hotel. The hotel itself is right next to a relatively large open-air shopping area and food court (although given the looks of it, it's not as glamorous as parts further down west on Collins). You take the escalator up one flight to get to the lobby level, where you are treated to high ceilings and a very nice-looking lobby lounge area where high tea is served in the afternoon. The folks at the front desk were quite nice in getting us in, but I was appalled to hear that there was no complimentary Wi-Fi - not even for a Platinum member like myself (it should not matter that I booked through an OTA - no other hotel cares). $30 per day is an absolute ripoff in this day and age, and on that basis alone, I would not even bother thinking about staying here next time. With 6 elevators, it's easy to transport you up to the top 15 floors of the building, which comprise the sky lobby with a lounge and restaurant (the 35th floor) and the remaining floors above that with hotel rooms. The decor is definitely dated - the shimmery gold finishes that you can see on the interior from 35 on up screams of a 1970s or 1980s finish - and given that the rooms ring this common area, you can hear any noise if it's on the louder side, or if there is live music in the evenings. The gym on the 36th floor has beautiful views, but despite the relatively decent size of the gym, the equipment selection seemed a bit on the smaller side. As for our room - we had a corner king room facing north and west. Although we had many windows - 6 in total - all of them were quite narrow, making for partial views of the city. Additionally, given the layout, the western-facing windows could look into adjacent rooms, which could be a bit awkward. The bed itself was quite comfortable, but outside of that, the finishes matched the interior decor of the hotel - dated and out of style. The switches were small, hidden, and unintuitive; the carpets and doors need maintenance; and the shower was pitiful - a very small nozzle with poor water flow and two separate knobs for the hot and cold water, making it a mix-and-match game to get the right temperature. While I did enjoy the views (even if through slits of glass) and the general location of the hotel, I definitely felt that for a brand like Sofitel that markets itself as being upmarket within hotels, this was clearly a letdown and came nowhere close to matching expectations. It may have had its glory days once, but the worn-down furnishings and policies like charging an arm and a leg for Wi-Fi speak to hotel management that has not been paying any attention. It's not the worst hotel I have stayed at, but there's no question that I would definitely consider staying somewhere else in CBD whenever I make it back to Melbourne in the future.

Went here for afternoon tea. Great food, nice atmosphere and staff a attentive. There was also a…read morelarge birthday party in (for a 90th) and e place was not noisy as there is enough space to absorb noise and large groups. It was a special great to go here and I'd certainly be back for another celebration. Not pretentious, just real attention to details.

Modern rooms at a great location - 4.5 Stars…read more We really enjoyed our stay at this hotel. For the price you pay the rooms were very nice and the hotel is at a great central location. The rooms were very modern and cozy. The hotel has a small bar/restaurant by the hotel lobby. The front of the hotel looks like it's in a ghetto alley way which caught us off guard but turned out to be very nice inside. The only cons are that there is currently a lot of construction being conducted around the hotel and the free Wi-Fi is limited (250MB daily) and there is a good chance you will have to upgrade for $10 (2GB no time expiration) as we did.

Great location by RMIT and Swanston St., nice front desk people, modern clean renovated rooms, with…read morebalconies. Good value! Pro tip: laundry machines in the basement. Lobby is a little hostel-ly and lots of construction happening in the area.

The Langham Melbourne was a welcoming, beautiful and hospitable hotel. Truly an elegant oasis and…read morefelt as if you were in London. While the check in workers were less than attentive, the stunning hotel, amenities and clean, beautiful rooms made up for it. The Langham was conveniently located just by the main bridge, that takes you into the main city just outside of china town. It was the perfect spot for walking and exploring the city. The star of the show here was the breakfast. The made to order egg bar was delicious and the fresh waffles and pancakes, avocado bar, fresh juices and perfectly cut and displayed fruit were delectable. The Langham priorities health, and the breakfast showed just that. Of course, you can enjoy sweets, a chocolate tower, and ice cream at breakfast, too! Waters were regularly available and the house keepers were so detailed and attentive. The spa and spa decks were beautiful, too.

Absolutely beautiful hotel. Came for afternoon high tea and left with beautiful memories. The hotel…read moreis gorgeous walking in, and the high tea was upstairs next to the dining area. There was a vast assortment of tea to select from and the tiers of food was delicious and all locally sourced by the chefs. It was wonderful experience in Melbourne and I would highly recommend to anyone considering going!

I stayed at The Cullen Melbourne - Art Series expecting true 5-star standards, but was deeply…read moredisappointed. On my third night, I found cockroaches in my room ,one on the bed and another on the wall. I have related videos as proof. When I reported it, staff acted like nothing had happened and even room service wasn't informed. Their solution was to move me to Room 217, but with no soundproofing, the noise from passing trains made it impossible to sleep. For such unhygienic conditions, the hotel only offered a one-night refund. This is unacceptable and does not reflect the protocols or service expected from a 5-star property.

I've really tried to like this hotel. I've stayed here twice now in the last few months. My first…read morestay was for 10 days. This current stay is only for 4 nights. During my first stay, I ended up booking what was sold as a two bedroom room. It turned out to be a room that was just divided by curtains. It was also a a room facing commercial Rd which also happens to be the home to a thumping night club that went all night for numerous nights. I couldn't sleep! I was told there was nothing they could do for me and they couldn't give me an alternative room. Suck it up buttercup! On this stay I checked in on a Saturday and immediately reported that my TV doesn't work. Nothing was done to fix it. Tonight (Monday) I wanted to watch the final day of the ashes cricket. I got to my room hoping they'd finally fixed my tv. Nope, they couldn't give a sh1t it seems. I had to go down to reception to plead for them to fix it, because the phone system doesn't work either. Rose on reception basically said, Yeah...... I know, other people have complained as well. I said ok, but fix it. Rose said, nah, theirs nothing I can do, not my responsibility. That's it! Nada, who cares, it's done, thanks for staying. This place is just poorly run. Don't stay here! Spend your money somewhere that they care and deserve your hard earned.

I guess the thing that annoyed me about this place is that it wasn't quite open when we were here…read more I say wasn't 'quite' open, namely because the bottle shop was open, and you could actually buy a drink from then, and then take it out the back to the beer garden where you could sit down and drink it. Yeah, that I did think was pretty cool, though it was a shame that I couldn't quite see what it was like inside. However, the beer selection was pretty awesome, and they have a great beer garden as well. Yeah, this place actually wasn't too bad.

A warm welcome, just the beginning?!?…read more On arrival (after 1pm) we were 'enthusiastically' informed that check in was from 3pm without 'prior written arrangement'. Although hilarious, a simple hello and welcome would have been nice. If the room is ready why not let guests check in a little early? When offical check in time did come around, I asked about in house dinner reservations, where we might order some casual drinks, what facilities the hotel offered. Finding out any information was like extracting teeth. No information about what might make the stay more comfortable was offered. The room itself was comfortable but very basic. No bar fridge for that bottle of wine acquired from the Yarra Valley, no built in robes - 2 coat hangers (with a do not remove sign) hung from a shelf. 'Hotel policy - they shouldn't have'.... On checkout, I went to settle the bill for incidentals with the same card that I registered upon checking in. Surprisingly, I was informed the hotel doesn't accept that type card. Very strange considering that the same card was accepted and processed by their colleague just the day before. Apparently a breach of policy. My firm view is that staff at the Healesville could greatly benefit from some basic hospitality training. If you're happy to share a bathroom with the other hotel guests, an acceptable room awaits - certainly not a 4 star hotel and certainly not worth $200 per night.

We stayed here during our tour in Melbourne and found this hotel very comfortable and convenient…read more The hotel was a pleasant 15-20 minute walk to the CBD. If you are looking for something interesting to eat it is a ten minute walk to Collingwood where you'll find original and tasty places to eat. There was a double bed, two single beds, and a sofa bed. Plenty of room to move around. It was all clean, no bad smells or weird stains. It was hard to be quite during the night due to a squeaky bedroom door, so bring oil just in case. The staff was very friendly and unbelievably helpful. Hazel in reception was only too happy to tell you the best places to eat in and around the area, and as it was the Easter long weekend, even offered to call the restaurants to check that it was open. It kind of sucked that the wifi had to be paid for.

I've stayed here about 4 or 5 times now and have enjoyed my stay each time. The trick is knowing…read morethat it'll be noisy, the living room will be the only room with the airconditioning and there aren't any modern bells and whistles - it's just straight forward, no frills like free wifi. Other than that, it's incredibly convenient, most rooms I think has a kitchenette, staff are friendly and prices competitive. O, and they offer FREE parking while every other bastard charges at least $15 over night. It's close to the tram lines and the great shopping in Smith Street. You can't go wrong. For the down sides, just work around the noise by taking some ear plugs with you and don't even bother trying to sleep in past 8.30am. As for the A/C, just open the rooms up so the main bedroom will also get some of the A/C or perhaps see reception and ask for a fan. No bells and whistles? just ensure you supply it yourself! like wifi broadband etc.

Very unique type of boutique accommodation. It was a bank building that had been converted to…read moreapartments. The units are equipped with a kitchenette, living space, sleeping area, large bathroom with a washer/dryer unit. Nicely maintained and functional. I appreciated that they even offered different types of pillows, including memory foam. There were plugs for your devices on the nightstand and even a wireless charging pad and high speed WiFi. Completely modern features. Mezzanine area had breakfast in the morning, snacks throughout the day, and a free wine bar in the late afternoon. Breakfast featured great items like scrambled eggs, poached eggs with hollandaise, bacon, sausages, fruit, breads, pastries yogurt, specialty coffee machine and various teas. There's even a billiard table. Staff were so friendly and accommodating. The hotel is centrally located with shops, cafes, bodegas, and restaurants all within a short walk. We even walked from the bus station with our luggage. I would without a doubt stay here again.

Me as a Traveler: Single, well travelled, stay at least 2 hotels a month on average, well paid…read moreemployee, must stay at a high rated Expedia hotel as they are valid reviews (TripAdvisor I think is filled with inflated reviews & of course this hotel is ranked "#1" for Melbourne on that sham site), must stay at a highly recommended, centrally located, 4 star hotel and up that isn't going to break the bank but will also pay more if its good bang for buck. Hotel: stairs to the main entrance (terrible if you have bags... NO bellhop or hotel staff to greet you when you walk in). Must walk thru a restaurant with your bags unless you are smart enough to guess there is a side entrance where your taxi can drop you off and even then (no bellhop or trolly) if you are traveling with family or with more than one luggage this is super tiresome...this hotel is centrally located, but there are many others that are also centrally located that are just as good as this one (I moved to a different hotel after one night at this one). Very outdated rooms in a very old building. Hotel rooms have no views (my room faced another building's wall). I booked directly with the hotel to get the "happy hour" perk but I don't think it's worth it if the trade off is staying at this hotel. My room: queens suite... the picture of the room exploited on the site and other sites are deceiving, they make it look like the living room and kitchenette is divided by a wall. Not true. In fact it's divided by a Big TV on an early 90s tv stand (ikea has better furniture than this place) and on the photos the bathroom is focused on the shower bc they don't want to show you that there's a big washer machine below the sink and your bathroom is pretty much a laundry room. The size of room is like a small cabin on a cruise ship and it's def decorated like an early 90s cruise ship cabin. Have you ever stayed at a travelodge where they put the "this seat has been sanitized" paper around the toilet lid? Well, this one def came with that. Only perk is: Molton brown products. Other perk: the service and staff was good Major con: Feng Shui super off, didn't know what kind of hotel this was (family, couple?) just didn't fit any brand... Also... is this place haunted? I swear as I was coming Down the elevator I heard a woman's scream but it sounded more paranormal. Maybe the place is super freaky and the hallways have The Shining feel that it just got to my head? Anyway glad I got the hell out of there. Real Pictures of the place attached.

the Bar and lounge was really nice but the chicken wings and chips were wonderful and the rooms…read morewere aboustly peak I highly recommend this place it's a really nice place and have great

Comfortable hotel. Close to transport hubs, MCEC, Southbank, etc. Now known as Hotel Indigo - still…read morepart of the IHG Chain.