Excellent customer service from initial phone call to delivery of flowers . Available at short…read morenotice.

I ordered a bouquet for Mother's Day. $50+delivery and taxes = $67. The first photo is what's on…read morethe website for the order I made. The second is the actual bouquet that arrived, wrapped as in, no vase. I understand selection of flowers depend on season so I don't expect the exact same look. But see size, kind of flowers, wrapping and you be the judge if it's worth it.

I cannot sing enough praises for this flower shop. We hired them for a special fan event for a…read moretelevision show we film in Langley. They magically transformed out tent that was to seat over 200 fans. They were so lovely to work with. I brought to them my vision and they far exceeded my expectations. Loved working with Linda & Angie.

Was very pleased with the way this bouquet turned out!! Unfortunately due to covid they didn't have…read morethe flowers needed for the original bouquet I had selected, but Linda called me and we talked out an arrangement that would work in place! I had these sent to my girlfriend for her birthday so I was really grateful I could trust her professional opinion in what would feel special! Linda was super apologetic about the unfortunate circumstances and very sweet in getting me something just perfect! Amazing work and amazing customer service! I will definitely be ordering from here again and 100% recommend this floral shoppe! Thank you!!

Daniel at Maple Florist in Coquitlam was very helpful and accommodating. I had questions and a…read morespecial request on a certain funeral flower arrangement. I didn't hesitate to complete my order and pay soon after. Unfortunately, I found out late that the bereaved family didn't want flowers. I cancelled my order and was refunded the same day. That's excellent customer service! Will definitely go Maple Florist for my next flower needs.

POOR, poor customer service. The girl behind the counter seemed a bit lost and the fellow in the…read moreback was just rude. I went in to get birthday flowers yesterday. Even though some of the pre-made arrangements they had were nice, when I asked to buy more flowers and add them in to make a larger bouquet I was told by the fellow "No". He then told I could buy the bouquet and then add them myself. Not the best way to encourage repeat business or any loyalty. Prices are average, they had lower priced signs on the buckets and higher priced tags on the arrangements. Nothing special here folks, SKIP IT! **Follow up note - Most of the flowers died a day later**

I liked how this store was able to work within my budget and help customize 3 different bouquets…read morefor me. The peonies were absolutely beautiful and of good quality.

Major anniversary flowers delivered on the wrong day. Called them to advise of this, they looked at…read morethe order sheet and saw their error, no apology but 50% disc offered for next order. :(

This is one of the worst experiences I've ever had with a business. My teenaged son - the absolute…read moresweetheart - spent most of his savings to order flowers to be delivered on my birthday. The order form did state my birthday correctly. There was a knock at my door mid-morning a few days before my birthday. I didn't get to the door in time, but when I opened it, a flower arrangement was on my doorstep, with a birthday message for me from my wonderful son. The problem was...it wasn't my birthday. It was several days before my birthday. It was very awkward and disappointing for my son who had tried so hard to make this an amazingly special occasion - he spent money and time and effort researching florists, deciding on the arrangement and placing the order. It was a big deal to him and he dreamed of how special it would be for me. But it wasn't special - it was really awkward and disappointing. When I contacted Posy a few days later, they said I was mistaken and the flowers were delivered on my birthday. I reiterated again that no, I was quite certain that they arrived BEFORE the planned delivery date of my birthday. They said I was wrong. I would never EVER shop here again. They messed up the deliver date, broke my son's heart, put me in a very awkward position with my son, and called me a liar...twice. I wasn't even asking for compensation - I just contacted them to let them know and find out what happened. I'm so amazed and appalled at this horrible customer experience that I feel compelled to write this review.

The owner is very gracious and kind. she puts together great arrangements and very proficient.read more

Zero Communication, Missing Flowers, and No Accountability…read more Been waiting for valentines flowers all day, the tracking link kept saying "waiting for information" and showed no progress on the delivery bar. During our 6 hour delivery window, I got no text, call, email or tracking updates at any point during the delivery process. I had trouble getting a call through to the florist shop, when they finally picked up, they told us the flowers had been delivered 6 hours ago? If the flowers were delivered, they were no longer there. I understand that delivery is outsourced to a third party, however, you have a responsibility to ensure delivery updates are communicated to your customer. The tracking link you provide should work and be updated, and if not, you should contact your customer about the issue and offer some sort of solution. The florist refused to do anything and said they must wait for the delivery company to respond before they can do anything. They refused to offer any refund, compensation or replacement. This is a terrible way to treat your customers left without flowers on valentines day. I will be disputing this credit card charge. Terrible experience.

Okay, so my boyfriend wanted to surprise me for a special event he had been planning. He knew how…read morebusy I was with work and wanted to make this day so special, so he did. He spent days looking for the perfect everlasting roses. He had specifications such as, for the roses to have more than one colour and for them to be in a box. Finally, he came across this place after looking. He was so excited to bring these roses home, because they fit what he wanted. They were beautiful! The night he gave them to me, nobody has done what he's done and gone over and beyond for me. Instantly, once I saw them I was in tears. Nonstop crying from how happy I was. This blew me away and it was something I've been wanting for years now. Thank you guys for making that night so special for us!

Loved the energy of the owner-- she was so cute and sweet! Since it was vday/new year, people were…read morelining up before the shop opened and a lot of the nice flowers were gone! Nothing else there matched my price range and what I wanted. Eventually, I gave her a budget and the type of flowers I wanted, and she was able to create two very lovely bouquets. It's the exact aesthetic I wanted. Will definitely be coming back!

Best florist in metro Vancouver . I've shopped here for all…read moreoccasions and awesome boutique made to order every single time. Thanks Sharon & her beautiful daughters

You will never find a better florist for the most reasonable prices than Laurie herself. I cannot…read morerave enough about this company. They have brought every single extreme floral idea of mine to life in the best way I could ever imagine. Their photos on yelp do not do them justice and I highly urge you to go check out their instagram for most recent projects they have completed. This company is the official florist for the fairmont hotel at yvr. I guarantee that once you complete an order with The Heart Company that you will never use another florist again.

Lack of confirmation on eta of orders literally came at 5pm after we went out for our nightread more