Such a pleasure working with Furnish. Their professionalism was superior and the lines of furniture…read morethey carry are top notch. Delivery and set up were excellent!

We bought many pieces from Furnish. The owners are wonderful to work with. We furnished our great…read moreroom including a couch from American Leather, chairs, tables, area rug, king bed and night stands. If they didn't have the item in the store they showed us pictures in the catalog. The owners even came to our home to help set up the furniture. Not just deliver it. Love this store!

Well... I tried buying something here. I got no acknowledgment when I walked in and they were not…read morebusy. I ended up leaving and going home to measuring the space I had in mind for the piece of furniture. I called and was told I would receive a call back with the exact measurements. Never received a call. Then I emailed. No reply. Not sure how they make sales. I have moved on since.

Although I've purchased home accessories for myself and gift items for others at Haven Home in the…read morepast, last month was the first time to purchase a furniture item from them. Previous review updated to reflect the experience of that purchase which was 5 star worthy all the way. That's the bottom line. Details follow for those interested in knowing more. DESIGN -SALES STAFF TOP NOTCH SERVICE I'd been looking for a table for my kitchen nook in the mode of "I'll know it when I see it". The one I once saw that could have been "it" was from a high end furniture maker that is usually "to the trade" only and way outside my budget. Make that WAY. In hunting for that table, my husband and I stopped in Haven Home last month and there "it" was. Well, potential to be "it" with several changes. So I was delighted to learn the table on the floor that caught our eyes had been made for Haven Home by a local guy and yes, they said, they were certain he could modify it for us as a custom piece. The friendly staff (they are all design professionals at Haven Home which is a great asset for the store) was happy to contact the furniture maker and learn that he could make this for us in solid alder, with an un-distressed base, change the top to solid from planked and modify the plinth. Great to know and "it" was found! Also, although he does a good job on his own finish work and prefers to finish his own creations, they also reached agreement with the furniture maker to provide the table unfinished so we could have the local fantabulous finishing company we have used for other custom furniture finish this for us. That was a particularly good thing, as it would have been a deal braker not to have that finish company involved. (See Morgan's http://www.yelp.com/biz/morgans-fine-finishes-bend ) Haven Home staff also negotiated a price that was fair all around, for them, the furniture maker and us. They arranged a "meet me" at the store or our home, as we preferred (we chose the store) to talk to the furniture maker in person and then were comfortable with us following up with him at his shop to verify the table was as discussed before delivery to the finishing expert. In turn, the furniture maker was happy to have us do that as well as he is dedicated to customer satisfaction with the final product. This transaction could not have been made any easier a process for us as buyers. Fun too to work with the furniture maker. We are pleased with the outcome of the table itself. CONNECTING COMMUNITY BASED CRAFTSMEN WITH BUYERS Another great service is provided by Haven by tying community craftsmen to local buyers who would not otherwise know of them or maybe use them even if they did. It was that Haven had his items on the floor for us to discern quality and stood behind the work that gave us the confidence to contract this furniture maker. This in turn supports a local crafstman who has created jobs for the two or three folks that work with him. In a community where unemployment is still in double digit figures, that kind of crasftsman - business support is a very good thing. USE THEM OR LOSE THEM While some other furniture businesses in Bend that existed before the 2008 downturn, like this one did, have been knee-capped or even done in by the home building collapse in Bend after that time, Haven Home continues on. Although it is clear the economy has had a toll on them too; as example the store is not chock-a-block with accessories and gift items and furniture as it used to be. I imagine the smaller inventories are driven by economics. So use them or lose them for local speciality stores like this. . Based on our experience, Haven Home provides top notch service and is s a great place to find quality items, both national branded and locally created. We will be happy to be their customers again. EVERYTHING IS CONNECTED TO EVERYTHING ELSE - ACCESSIBIILTY Worth nothing that once upon a time Haven Home was in a building that was inaccessible to people like me (I have MS) who can't navigate steps. I lost out on equal access to their goods and services and they lost out on my business. Now Haven Home is one of the most easily accessible home furnishing stores, both in the door and around the store for barrier free shopping. Now I am able to spend my money with their store. As unbelievable as it is, there are businesses opening all the time in new spaces in Bend, even 23 years after the ADA was passed, that have equal access barriers in place. Everyone in the community loses when that continues. Everyone benefits when places operate like Haven Home with equal access.

I worked with Lance and Malia at Skye Designs to find the perfect design for my new living room…read more They were spot-on with their recommendations and I love my new living room. Malia's selections, discounts, and expertise were so valuable and trustworthy, and Lance was well-connected with all the resources to make it happen. Now, we are working on some patio improvements, too. Their showroom on Galveston is in a convenient location and I love dropping in to see what they are showcasing. Their instagram always has interesting, fun concepts, too.

Very disappointed with the lack of knowledge of higher end furniture lines. Wasted so many design…read morehours on their inexperience with home interiors as well as their policy to not uphold their contracts. Absolutely no accountability for their mistakes.

Good place for discount Ashley furniture (which isn't the best but it's pretty much all Bend has in…read morelower to mid range options! Everyone was very helpful and efficient and they even delivered my furniture and set it up. It's basically couches and chairs.

We ordered our couch from here and love it! Victor was very helpful and knowledgeable with picking…read morethe best couch for us.

I had a daunting task: I needed 3 different rugs for different areas of my first floor that were…read morevery different from each other but had to work well together. Victor and Jenny took to the task with such excitement and total professionalism. They listened intently and then came to see my space. Amazing customer service along with their combined knowledge made their choices such winners! Their rug selection is vast and gorgeous..as another reviewer mentioned this is NOT your ordinary rug store! Victor is an artist in his own right ..he pulled color out of my artwork to bring in a complimentary rug that would draw one's eye to the artwork and the rug. Such a fabulous trait to work with when picking out a rug...and ps. they're open now on Saturdays.....so worth checking out... You won't be disappointed!!

Excellent service and choices! Highly recommend for rugs and home furnishings. Prices were very…read morereasonable.

We looked all over town for a wall-hugging theater-style sofa. No one at the other stores knew what…read morewe were talking about and couldn't help us. As soon as we walked in this store we were greeted by a friendly lady who turned out to be the owner. She knew exactly what we were asking for and showed us their selections. We found the perfect set and absolutely love it. This was our best furniture buying experience ever. No pressure, excellent service, and great price. We will be loyal customers for now on!

The worst buying experience I've ever had buying furniture. So dishonest, sell you one thing, then…read moregive you something else. Bad People!!!!~!

I'm remodeling a shower so relatively not that much tile. I'm pretty bad at finding the right…read morecolors. It was even more difficult with the showroom 700k temperature lighting which is atrocious. Fortunately finding the right tile was a pleasure working with Leah. With her knowledge of the brands they carry, experience and judgement (and patience working with me) was remarkable. I rarely write reviews with the last one being 2 years ago. It inspired me to write this review as I was also very surprised to see the poor reviews. My experience was absolutely great working with Leah and team at Cascade.

Disappointing. Overpriced, disorganized, lack of attention to detail, poor communication, lack of…read moreprofessionalism and timely follow up. Reached out to owner in hopes of having a friendly conversation to review my concerns; no response. Recommend seeking design consultants elsewhere.

BOTTOM LNE:: Apparently, in THIS economy, decision makers for this retailer think lackluster…read moreattention to customers and awkward store access is a good idea. We wondered how they came to that conclusion as we walked out of Mattress Gallery and took our checkbook to visit their competitors. I'm more inclined to ignore the one star worthy vendor rather than invest the time to write a review. But when something is bad enough that I feel compelled to give other Yeeps a "heads up", it becomes worth the time to do the review. So here goes. HERE'S THE WAY TO ALIENATE POTENTIAL BUYERS IF YOU'RE RUNNING A MATTRESS STORE: Just follow the Mattress Gallery's step by step example: 1. Toss a couple of box springs on the pavement outside the store and stand a mattress crumpled on it's side between a bike rack and the building. This will set the customers' first impression and make them wonder how the rest of the inventory gets treated. 2. Make sure there are so many reclining chairs right inside the front door as to present an obstacle course, both physically and visually, to customers coming in. 3. Follow that up by having the mattress inventory so tightly spaced that it creates a sense of "stay away" rather than "come try me out". 4. Make sure the single sales person doesn't acknowledge arriving customers with "Thanks for coming in - I'll be with you in a moment", but simply ignores them while he places a couple of phone calls. 5. Make sure you do not have names of mattress styles or features easily labeled for customers to look at so they can sort out for themselves what might be in their interest category as they wander about waiting on the single sales person. 6. When the sales person eventually "catches up" with the buying customers, be sure he is overly familiar "Hi kids! Whatareya lookin' for?" 7. When another customer arrives, make sure the sales person simply walks away from the potential buyers. No "excuse me a moment,..." but simply walks away and then engages in an extended conversation about a mattress the other guy's wife looked at last week. Leaving the previous customers "stranded". 8. When the "stranded" customers say to each other "We're done here" and head for the exit, send the sales person right behind them to ask "So how'd it go? See anything that would work for ya?" (Seriously.) Then you'll be sure to have your potential customers spend their money with your competitors, at places like Mattress Factory and Bed Mart where they'll get good quality customer care from well informed sales staff as well as easy access to well organized and maintained showrooms.

Once they get your money they they absolutely do not care about you any longer. I spent $2,000 on a…read moreTempurPedic mattress, it has collapsed in the center, I went back to talk to them four times for warranty help. The last time I was in there Crystal the saleswoman at Wilson's, got up from the table when we were talking and said I have a customer, I have to go. My advice to you do not buy here.