Well... I tried buying something here. I got no acknowledgment when I walked in and they were not busy. I ended up leaving and going home to measuring the space I had in mind for the piece of furniture. I called and was told I would receive a call back with the exact measurements. Never received a call. Then I emailed. No reply. Not sure how they make sales. I have moved on since. read more

Although I've purchased home accessories for myself and gift items for others at Haven Home in the past, last month was the first time to purchase a furniture item from them. Previous review updated to reflect the experience of that purchase which was 5 star worthy all the way. That's the bottom line. Details follow for those interested in knowing more. DESIGN -SALES STAFF TOP NOTCH SERVICE I'd been looking for a table for my kitchen nook in the mode of "I'll know it when I see it". The one I once saw that could have been "it" was from a high end furniture maker that is usually "to the trade" only and way outside my budget. Make that WAY. In hunting for that table, my husband and I stopped in Haven Home last month and there "it" was. Well, potential to be "it" with several changes. So I was delighted to learn the table on the floor that caught our eyes had been made for Haven Home by a local guy and yes, they said, they were certain he could modify it for us as a custom piece. The friendly staff (they are all design professionals at Haven Home which is a great asset for the store) was happy to contact the furniture maker and learn that he could make this for us in solid alder, with an un-distressed base, change the top to solid from planked and modify the plinth. Great to know and "it" was found! Also, although he does a good job on his own finish work and prefers to finish his own creations, they also reached agreement with the furniture maker to provide the table unfinished so we could have the local fantabulous finishing company we have used for other custom furniture finish this for us. That was a particularly good thing, as it would have been a deal braker not to have that finish company involved. (See Morgan's http://www.yelp.com/biz/morgans-fine-finishes-bend ) Haven Home staff also negotiated a price that was fair all around, for them, the furniture maker and us. They arranged a "meet me" at the store or our home, as we preferred (we chose the store) to talk to the furniture maker in person and then were comfortable with us following up with him at his shop to verify the table was as discussed before delivery to the finishing expert. In turn, the furniture maker was happy to have us do that as well as he is dedicated to customer satisfaction with the final product. This transaction could not have been made any easier a process for us as buyers. Fun too to work with the furniture maker. We are pleased with the outcome of the table itself. CONNECTING COMMUNITY BASED CRAFTSMEN WITH BUYERS Another great service is provided by Haven by tying community craftsmen to local buyers who would not otherwise know of them or maybe use them even if they did. It was that Haven had his items on the floor for us to discern quality and stood behind the work that gave us the confidence to contract this furniture maker. This in turn supports a local crafstman who has created jobs for the two or three folks that work with him. In a community where unemployment is still in double digit figures, that kind of crasftsman - business support is a very good thing. USE THEM OR LOSE THEM While some other furniture businesses in Bend that existed before the 2008 downturn, like this one did, have been knee-capped or even done in by the home building collapse in Bend after that time, Haven Home continues on. Although it is clear the economy has had a toll on them too; as example the store is not chock-a-block with accessories and gift items and furniture as it used to be. I imagine the smaller inventories are driven by economics. So use them or lose them for local speciality stores like this. . Based on our experience, Haven Home provides top notch service and is s a great place to find quality items, both national branded and locally created. We will be happy to be their customers again. EVERYTHING IS CONNECTED TO EVERYTHING ELSE - ACCESSIBIILTY Worth nothing that once upon a time Haven Home was in a building that was inaccessible to people like me (I have MS) who can't navigate steps. I lost out on equal access to their goods and services and they lost out on my business. Now Haven Home is one of the most easily accessible home furnishing stores, both in the door and around the store for barrier free shopping. Now I am able to spend my money with their store. As unbelievable as it is, there are businesses opening all the time in new spaces in Bend, even 23 years after the ADA was passed, that have equal access barriers in place. Everyone in the community loses when that continues. Everyone benefits when places operate like Haven Home with equal access. read more

Haven Home Style - Home Decor Near Me - Bend, Oregon

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I walk by this store on my way to coffee in the early morning and love to peek in the windows. Occasionally I have a chance to be in the neighborhood when they are actually open and will stop in. I am immediately drawn to all of their displays and accessories. A sucker for holiday decorations, they always have the best combination of traditional mixed with innovative and clever ideas. Last holiday season I was admiring a greens arrangement, the owner talked with me bout it and gave me suggestions on how I could create something similar on my own. read more

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Went in to Haven today and it was by far the worst decision of my day. Service was terrible. Unfortunately staff appears to only help you if you're 60+ in age and appear wealthy. Made eye contact with staff when we walked in and wasn't talked to the 10+ minutes we were there. Saw furniture I'd love to buy but won't be giving my money to this store. Don't plan on returning. If you'd like good furniture and good service head over to Furnish next to the old mill. They might even greet you! read more

We love Haven Home Style! Awesome designers with incredible product. These folks are extremely helpful, courteous and smart.

We recently moved to the Bend area and were in need of furniture. Haven Home has, by far, the best selection in town! They have a great mix of rustic and modern quality pieces. The staff spent a lot of time with us and helped tremendously in choosing our new items. They are super friendly and have a "no pressure" atmosphere. We're very happy with our purchases and highly recommend this store! read more

We are from out of town but love to shop downtown Bend when we come to visit. Haven Home Style has a beautiful showroom and layout with furniture and accessories for every taste. The staff is always very friendly, welcoming and helpful to all shoppers. I'd say stop by when your in Bend and check them out, you might just find that missing piece for your home. A beautiful store and products. read more

They have a beautiful selection but my experience left a lot to be desired. I ordered an ottoman and was told it would be about 6 weeks. After two months, no one had updated me so I called to check on it. The woman took my info and said she'd call back but she never did. When it finally arrived, they called and I said I would pick it up at their warehouse. We arranged a 10:00am time so I made sure I was there on time. No one was there so I called the store. They took my phone number and said they would call right back after they contacted the delivery guy. I sat there waiting for 20 minutes before I finally called the store again. She apologized for forgetting to call me and then checked again. Turns out the delivery guy got a phone call and forgot about the time. By this time I had been sitting waiting for over half an hour so I left. Very frustrating! They did end up bringing it to my house but after the collective poor customer service, I won't buy anything from them again. read more