I would not recommend at all. Was a loyal customer for at least 7 years. I used the home delivery service and over the last 6 months my bag with shirts was not delivered and missing on 2 different occasions. Complained in the summer and they were sure it was delivered however I never received it. Happened again in December and I called again. Was told they had seen bags blow out of the van before and then was told sorry. We will pay you for the shirt but we are taking you off of the route. Which means I got fired from being a customer. . Kerry at the store was helpful but the decision was made by the owner. Terrible customer service in this situation. Do they really think I'm making this up ? Stay away ! read more

This place sucks. They shrunk 2 pairs of my wool suit pants. I've had both of these pairs dry cleaned at other places multiple times, so I'm pretty sure they made an error somewhere along the way, whether that was in the solvent or drying process. One of the pair is my favorite suit pants, $400 to replace them. Thanks Lapels. read more

Took my cleaning to them after moving to the area. I had a sports coat that came back with a scorch mark on it. First I was told I could prove the value and they would give me store credit. When I was not pleased by this, I was told that if i wanted to push it they might write me a check, but the home office did not think they could have done the damage. I have a better idea.......I won't be back. read more

Our puppy threw up on our comforter (as had happened before) and I decided since we had just moved to the area to try this cleaners based on proximity to our home. After dropping off the comforter, I was called almost 12 hours later and told they couldn't clean the comforter, and that we should try to remove the stain before bringing it back for them to clean. When I picked up the comforter, a woman claiming to be the owner told me "the colored girl" who accepted the comforter didn't know any better; and that the stain would "ruin their machines". I picked up the comforter from Lapels and drove it immediately to another cleaners, who had it clean and ready by 5 pm the next day. No, I didn't take it home to try and clean it first. Don't waste your time. read more

This place is a big rip-off. I took a blouse, skirt and jacket in for cleaning. I pointed out several small spots on blouse that needed removal. I went to get my clothes and wanted to examine the blouse. The spots were still there and the kid running the place said I had to pay for it even though the spots were still there. The kid called manager and she said they did the work and I had to pay for it even though they didn't get spots out. They wouldn't redo it, wouldn't let me pick up my other items until I paid for entire order saying they couldn't split up the ticket. I paid for all of it, took all my clothes and will never go to this trashy place again. read more

Jayne and her staff are outstanding at service! Lapels is about quality and quick service. They truly care about their customers and show it every time I visit. read more

Quoted me $14 when I asked for a price at drop off. When I just went to pick up the comforter they charged me $33. When I informed them of the quoted price the girl said,"oops, I gave you a bad estimate". Shady! read more

I was lured in by a great advertising campaign for a discount on cleaning a comforter. They make you sign a waiver if you bring in an item of value. The waiver refers to defects in the item (e.g., running of color, worn fabric, etc.), however, the plant processor and the owner used the waiver to absolve themselves of improper handling of a down comforter (it was returned to me wrinkled and wet with the down clumped in random areas of the comforter). Supposedly they talked with a representative at the manufacturer, who made the comforter, but the information they received was the direct opposite of the information I received from the company when I contacted them directly. It took weeks for the owner to call me back regarding the issue and only after I called the parent company to ask for help. The owner was initially apologetic and admitted that the comforter was not given time to dry before it was returned to me. He wanted the comforter back to try to fix it. After additional processing and reworking of the down, the comforter was returned to me faded, worn, and even the manufacturing labels were shredded. And the owner was arrogant and rude. The comforter was handed to me without apology. I even had to ask for something to package it in to take home. My unfortunate experience with this establishment was my first and will be my last. I wish I had paid more attention to the google reviews and Les's experience posted here. I did get a refund for the amount I paid for the cleaning (destroying). read more

I have been using Lapels for a couple of years now. Experience has always been positive. I wish they offered same day cleaning, but they do offer next day. Staff is friendly and store is clean. read more

Searching for a dry cleaning place usually isn't a problem, but finding an affordable one is the bigger issue... I came in last week and was assisted by Kierra who was very friendly. She gave me tons of options which i appreciated. One thing that i really enjoyed was the cleanliness of the store which gave me more promise that my garments would be in good hands. I highly recommend this place if anyone is looking for a friendly affordable dry cleaning service! read more