Gave it another try because we were visiting family in Campbell and other family were staying there, unfortunately things did not improve. I almost cancelled our reservation upon arrival because we were greeted by a big red sign on their front door that states all food service in the hotel has been shut down by the health department....yuck. No updates have been made to the hotel; peeling paint, creaky elevators with a funky smell, poor carpeting and more still await. The walls must be made of some kind of paper, we could hear the next door person snoring for a few hours. It was not a pleasant stay and the girl working the counter acted like she'd rather be anywhere in the world other than working there. Find another spot to stay and spare yourself, this just isn't it. read more

I just wanted to give a Shoutout to Jennifer L. And Shrica W. Thank you for always being so Kind and always helpful. This place rocks. It's hard to make everyone happy these days but I'm good when I visit Campbell thanks to you two! I Love your can do attitude and your hospitality that comes along with great vibes and happy smile! You're the Best!!! Jim H. read more

I call and no one is answering the phone for questions or to make a reservation. I call again and it seems like someone hung up on me. I've stayed at this hotel before. Seems like it hasn't gotten any better. Campbell Inn is a much better alternative or the one directly across the street and they have a kitchen set up if you need to cook. I don't remember the name of the hotel but it's located in Campbell. read more

Got mold exposure sickness after staying here. Customer service was unprofessional and never reached back, after multiple emails and calls. Don't stay here! read more

I booked this hotel for 4 nights prepaying through Expedia. The hotel is in a rough neighborhood and dated. The pillows in our room smelled bad of BO. They advertise free breakfast, but there was no breakfast -probably shut down by health dept. The staff was unable to rectify our issues. We left after one sleepless night. No refund for last 3 nights from Expedia or the hotel (I paid over $1400 for 4 nights). Do not stay here and never pay in advance through Expedia unless you know the hotel well. read more

The place is old and run down! No screens for windows, curtains have holes! The best part, all night the power was out until morning. The worse hotel ever. read more

I really want to rate this as 4-stars, but I'm giving 5 because I want to highlight that this place is not as bad as the reviews have reported. At least from my 1st time experience here. When I first booked through a 3rd party, I made the mistake of not reading the reviews first, which I almost always do. So after booking, I started to read the reviews and was horrified from all the bad reviews and felt I've made a grave mistake. Many of the reviews mentioned roaches and bugs which freaked me out. I couldn't cancel so I thought I'd muster it through. All that time I stayed I was paranoid that those litter critters would rear their ugly tiny heads. I have to to say NOT ONCE did I see any bugs or roaches. Thank The Lord!! Thanks Yelp for helping to make my stay uncomfortable in my head. LOL! Like Charae, perhaps the property made changes and updates because my stay was absolutely perfect, comfortable bed, sheets were clean, fresh towels, friendly staff, big clean room with pots, pans, and utensils to cook up a meal. I got some fresh jumbo prawns at Whole Foods and cooked up pasta with cheese the veggies, it was delicious! I didn't have any oil to fry the prawns so I simmered them in water instead. My few complaints: my phone wasn't working, and seemed dirty, so I used my own phone to call the front desk. The staff was friendly to give me a late checkout. The lady in the breakfast area kept all the breakfast items replenished and they even served rice! For us asian folks who like rice in morning Hawaiian style, I felt this spoke volumes for me! The only thing missing was the soy sauce . The eggs didn't really seem like eggs, but they were satisfying with the sausages. They had yogurt, cereals, bagels, waffles, 4 toasters, bread, and all the condiments, including syrup and cream cheese. Hope this helps. read more

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Honestly, I've had a totally opposite experience than majority of the reviews. Maybe the hotel learned their lesson, or people are just super unlucky! Checked in for a staycation this Memorial Day weekend and we have very little to complain about. Check in was easy, the guy was helpful. The elevator was old, but definitely working and quick!! We never got in the elevator with other guests which is great. The walk to the room was short and the door locked normally. The halls were quiet and old, but decent. The room smelled a little older, but nothing an open window or air freshener couldn't fix. Bathroom was pretty clean , just a left over dirty rag and a non working mirror light. Rooms and beds were pretty clean , or at least the sheets were! Furniture is outdated, but decently clean. Needed a little bit of a wipe down, but I do that everywhere because I don't trust anyone lol. TVs worked, had all channels! And kitchen was useable and clean. No major complaints, other than breakfast isn't the best for the price you pay. But would probably stay cation here again! read more

This place only has its location going for it. It looks nice enough on the outside but it's very run down once you leave the lobby. No A/C unit in the bedroom. And being on the ground floor I don't really want to leave the window open at night. Not to mention that the windows have no screens on them! There are 4 of us so when I checked in I asked for more towels and was told I could only get 2 more since we just checked in!? I need to not stay here again! read more

I would never stay at this hotel again. From the moment we arrived, the experience was awful. The room was dirty, really dark and smelled strongly of smoke, even though it was supposed to be non-smoking. The key cards constantly stopped working, which meant multiple trips back down to the front desk just to get into the room. There were no small bags for ice, so the front desk gave out trash bags. The hallways smelled so bad, I had to go to the store and buy some Fabreeze and spray the hallway and the room. The bathroom was super old and in desperate need of a remodel, had no fan and didn't even lock! The sofa bed was a joke -- barely six inches thick with springs that dug right through, making it impossible for my son to sleep on. He had to sleep on the just the couch which was about 2 ft too short for him. When I went down to the front desk to inquire about the sofa bed, I was told "no one else has ever complained about it", and that it was basically my problem. On top of that, we couldn't even open the windows for fresh air because there were always people smoking right below them. The combination of the smell, lack of comfort, and constant hassle made the stay miserable. Save yourself the headache and book somewhere else. I would give 0 stars if I could! read more

Unprofessional staff and a disappointing experience. I arrived around 11:30 PM after a long day of travel, only to be told that the King Suite I had reserved -- their largest room -- was no longer available and that I'd be downgraded to a studio. The receptionist's solution? She said she could offer me a second room for free, but only if I had another guest. It was just me and my service dog, so that offer made no sense. I calmly asked if they were offering a discount for the downgrade -- a completely reasonable question. That's when things went sideways. The receptionist became combative, rude, and completely unprofessional. She repeated several times that I was being recorded, which I was happy about so they could see the receptionist horrific behavior. After repeatedly being harassed, I decided to cancel my 5-night stay and leave. I've never experienced a front desk interaction this hostile, especially over such a simple, polite inquiry. I won't be returning, and I'd caution others to think twice before booking. read more

This is NOT a 3.5* hotel as it's being sold... It is in dire need of renovation, or at least good cleaning - those carpets have not been washed in years! You will hear your neighbors above and on the sides. Refrigerator is from last century and making too much noise to sleep. Front desk solution - just unplug it! The internet disconnects few seconds after it connected and unusable. Breakfast is with paper plates and plastic utensils. No bacon on weekends. No daily room service... No response from higher manager... Just say no and stay elsewhere! read more

Traveling to Sunnyvale for business, I had the worst motel experience of my life at this location. After checking in around 10pm at night, i went up to my room, dropped my bags, and then went back down to grab something I'd forgotten. When I returned upstairs, my key card didn't work -- no light at all on the door when I scanned it. Incredibly, the hotel couldn't get me into my room. The front desk person told me that the lock unit on the door was dead, and that maintenance couldn't come until the morning (!!!!) to open it -- because they needed manager approval to call maintenance in after hours.This is around 11pm. I spent hours sitting in the lobby panicking, as I had nothing with me -- no toiletries, clothing, my work laptop, nothing-- and needed to be at work for a conference I'd traveled from out of state for first thing in the morning. Around 1am the maintenance man showed up anyways and broke the lock down (see photo). Exhausted and stressed, I then moved all my items to a new room -- with a working lock. I spoke with the manager the next day who apologized and promised to follow-up over email or phone call with some sort of recompense for this terrible experience. Incredibly, I was completely ghosted by this hotel after repeatedly calling and email to follow-up on this. I absolutely can NOT recommend this hotel to anyone, especially to business travelers who can't risk being locked out of their room possibly overnight?! I've traveled extensively and have stayed in everything from 1-star hostels to nice business hotels, and this is the worst customer experience I've ever experienced. Gave the hotel every opportunity to make this right - posting this review is an unfortunate last step but one I feel obligated to leave as a warning to other travelers. read more

Larkspur Landing Campbell - Hotels Near Me - Campbell, California

Will not stay here again. Luckily it was only for one short night with 0'Dark Thirty departure. Very used, dirty carpets, bed had springs poking us, curtains dirty. Take your chances read more

DO NOT STAY HERE. My husband, one of our friends and I stayed here this past weekend and it was the absolute worst hotel experience I've ever had. Checking in was easy and the woman who checked us in was extremely helpful but we had to wait 10 minutes (even though we booked it for 2 nights so the room should've been ready already) to wait for a room to be cleaned. We waited and got into the room and it's definitely good size and the kitchenette is a nice amenity for sure. But there was still hair on the counter in the bathroom as well as ants. Absolute worst part of this experience was us coming back to our hotel and from 4-9 am our neighbors upstairs were throwing things around and banging keeping us up. But to top it off they flooded their bathroom which leaked into our bathroom light and ceiling! We called the front desk and she didn't even know what to do, we had to tell her to go and check on it. She also said they didn't have a maintenance man or a manager on site!!!! ON A SUNDAY! How does that even make any sense? So, she goes to check on it and tells us the person above us "was taking a bath" WHAT?!!! Who takes a bath at 6 in the morning and flood their bathroom that bad it leaks into the floor below? To make this even better they didn't even offer to clean it up or anything. They came to check on it said "oh yeah that's bad. Sorry about that" and leave. The complete lack of empathy and professionalism from the people who work here is appalling. I called the manager this morning and he said he was called by the staff yesterday morning (when it happened) and said he didn't check on it or call me because they said the leak stopped....lol oh okay! He said he was giving us a full refund for the night of the stay but it still doesn't make it better. We had to drive 4 hours home on NO SLEEP because the people above us were so rude and noisy all night. Do not stay here whatever you do. read more

Larkspur Landing Campbell - The floor was SOAKED - Hotels Near Me - Campbell, California

Goodness where to begin? Our room was huge, I will say that but it was right next to the elevator which was LOUD! I sleep with the world's best earplugs and I could even hear it. My poor family without ear plugs? Well they were awake most of the nights. Front desk said they were full and couldn't switch us, it was truly deafening. The curtains in our room were in literal tatters (see photos) and the curtains were not hung properly on the rod (the little things are the big things). As you can see from the photos, the "breakfast" was less than desirable and the coffee was undrinkable. The rugs and carpets were FILTHY and literally nailed down (see photos). I would not stay here again if it were free or even if they paid me. read more

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Want cold air where you sleep? Not here at the Larkspur. Want a door to be left wide open by (who knows) and your room is even hotter upon arrival? We didn't even notice until later in the day it was wide open - when we were trying to find out why the room was so hot. What the heck Larkspur crew? The curtains are such junk and can't even reasonably darken the main bedroom. Phones in the room do not work - just take them out Larkspur ownership? Horrible breakfast, hard beds, rooms can only get cold where the wall unit is - so do not let them tell you their intake setup will cool off where you actually sleep. Artic temps in living area with a warm bedroom - solid. The only thing nice about this place is the handyman. He was so sweet. It was so warm in Campbell - so this was a sleepless trip out of town. The place needs updating and cleaning. The kitchen dinette in our space was nice. That's about all I can state that was nice about this experience. Awful deodorizer in the main hallways layered with gross carpeted floors. I foolishly thought Larkspur would be a nice enough place to book - we were so wrong. The one working elevator was making odd noises, and to see only one working - I don't know. Proceed with caution. Stay somewhere else. The bedroom has a door and no window - so there's no way to even cool off your bedroom with no screen. I don't know who is giving them a four or five star review - this experience was a joke. I hate doing a bad review for any company, but there's no way the other reviews aren't suspect. Parking being free will not make this a better trip. If you stay here - make sure your room door is fully closed. It could have been just our room, but no auto-close mechanism is another tell of lack of maintenance and updates. read more

Staff was very nice, and the AC unit worked great. Other than that, this hotel is not a place to stay. Stove knob and kitchen draw missing, ceiling in bathroom looked like it was going to fall, tile and grout missing from bathroom floor and based on the many cars in parking lot (dirty/looked abandoned) and numerous people just wandering the property it appears part of the hotel is a residential or halfway home. My family and I have stayed here many times over the last 15 years...never again. read more

My friend rented a room here and I came to hang out. At first the room seemed great for the money she paid. There's a kitchenette and the room has plenty of space. And pet friendly. My issue is with the roach issue. We found a couple of roaches through the night. Dead and alive. And we had to boil water on the stove to get a decently hot bath drawn. Did love the old Fireball Whiskey label stuck to the kitchen light. This sucks. Definitely wouldn't spend the night here unless it was a real good deal read more

Larkspur Landing Campbell - Whiskey sticker that lives on the kitchen light. How longs it been there you think? - Hotels Near Me - Campbell, California

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The brakfast option is poek and smelly egge . bad location a lot of noise. management is bad parking no good . This hotel is not for ypu if you travel with family read more

On the phone a young mid aged man with a heavy accent tried to sell me a room for more than what was priced online. So I told him that I will just book my stay with a third party since it had the room I wanted for cheaper...I'm not sure if he was upset that I didn't book with him for possible commission purposes but you can sense over the phone he wasn't happy....(so days go by and guess what? The same guy ended up being the person who checked me in & he stated that my room I booked wasn't available and made me pay an additional charge for each night stay for the correct room I originally already paid for. This made me upset and it was my birthday!! The audacity---Please DO NOT BOOK HERE! The other staff members gave better customer service. ....As for our room...it smelled bad and hasn't been updated. I paid for a balcony and didn't have one---which I was charged for as well. The exterior of the hotel is inviting but once you go inside it's smelly and its worst than a Roach motel. My door even had a lock issue and my key wouldn't work to get in. I'm never giving this place business especially with that man working the front desk. Karma will get him. This is the worst experience I've ever had with any hotel ever. I would give negative stars if I could----Run from this place and Book somewhere else. read more

Larkspur Landing Campbell - The refrigerator in the family suite... - Hotels Near Me - Campbell, California

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Will not stay there again. The reservation form said they had a continental breakfast. When we get there, there's an official sign on the door saying that the kitchen has been shut down by order of the health department. My wife has vision problems, so we need as much light as possible; we kept looking for more lights, but this was the darkest room I've ever stayed in - especially the bathroom. And the bathroom has no nightlight at all, so it's darker than the inside of a cow. The bed was lumpy, and the couch was - - indescribably uncomfortable. The shower would not get as hot as I prefer. The soap and shampoo must have been on sale at Target. We wanted to at least make coffee in the room, but the only coffee was decaff. I went down to the desk to ask for some real coffee, and waited over 5 minutes while the woman dealt with a customer whose reservation was messed up. We were glad to get out of there, and won't be back. read more

1 star was gone all day with my husband and left our sign please clean up only to come back to the see the room the same way we left it! We left around 12 noon came back at 9pm ... the only reason why we left our sign up was because we didn't have a mess but we just wanted the bed made because we were in a hurry also our trash was full and we ran low on toilet paper. Very unprofessional and poor care for tenant, completely ignored our request. read more

Larkspur Landing Campbell - Hotels Near Me - Campbell, California

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Upon checking in at the front desk, I was greeted by Erin with the biggest smile and a swift check into my beautiful and comfortable 1 bedroom suite. This suite comes with a full refrigerator, stove, dishwasher, sink, pots and pans, and all utensils. 1 king sized bed, pull out sofa bed, double sinks with lit up mirrors, and beautiful deck. The unit was so comfortable as though it was our own apartment unit. Also, the FREE breakfast was delicious! A day before arriving here, I have called Melissa (manager) to confirm our reservation and she was pleasantly explained to me the details about the unit and facility of what it has to offer. Thank you Melissa for everything and accommodation was outstanding. We are sure to book this hotel every time we in town. read more

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NEVER, EVER, AGAIN!!! We started out with a room that smelled like food. When we opened the window to air the room out, there was no screen...so gnats started flying in. Then there was no soap, so we had to track down housekeeping to get some. We then noticed there was only about a third of a roll of toilet paper without a new one in the room, so another trip to find housekeeping. Then we started seeing crawling bugs. First on the bathroom floor, then on the toilet, then in the sink, and finally on the bed (by my wife!). I walked by the front desk to inform them about the bugs and received an extremely non-chalant response. No urgency, no concern, just a response that made it seem they know about the bugs and nothing is going to be done about it. The attached picture is a cockroach...which was on the floor of the bathroom. The bugs in the sink, on the bed, and crawling on the side of the toilet was different, Shaped like a bed bug, but black. Not sure if bed bugs can be black. read more

Larkspur Landing Campbell - Hotels Near Me - Campbell, California

Entering my room the first thing I noticed was the heavy mold smell. I don't complain for many things, so I overlooked it. I also overlooked the large clump of hair that was on the toilet. My main problem was after I had returned from going out, I found a cockroach on the wall. After I killed it, I then found another one. Then noticed some midges in the bathroom. I told front desk that I wanted a room change, which they did give me a different room. A very outdated room that didn't even have USB ports for charging, and a shower that leaked across the entire bathroom floor. I've stayed at some seriously horrible hotels, but never came across roaches. I would never suggest this hotel to another person. read more

Larkspur Landing Campbell - One of the roaches. - Hotels Near Me - Campbell, California

I read some of the negative reviews and was a little hesitant to stay here based on those reviews. However, my experience was quite the opposite. The room was clean, the bed was comfy. The bathroom was clean. The refrigerator smelled new and was clean. And the AC worked well, although the lowest setting was 68, more than enough really. The room did not smell musty. The front desk person was very friendly... all positive points. The furnishings were a little rustic, kind of like Lake Tahoe, but none of that mattered to me. It actually felt comfortable. Would I stay here again? Yes. read more

Hey! You need to escape some act of God that is happening in Santa Cruz County? Come on down! This is a sweet hotel, four stories, quiet location, and next a Jack in the Box. Down the street are a CVS and a mall. There are plenty of thrift stores to shop for what you forgot to bring. There is a 24/7 free coffee bar in the lobby, and it is good coffee. (Forget about the maker in the room. It sucks.) Free breakfast is vast, everything you could want short of eggs and bacon. It is in the nicely appointed sitting room across from the lobby. The staff is welcoming and there to help if you need anything. Two years ago, we stayed here during the CZU fire for two weeks, during Covid. There was no staff except the desk. This place was good even then. It is really nice to have good people around now. The view from the back of the hotel is a boring one of the parking lot, but if you want to go out to your car quietly for a smoke, you can go out the back. The rooms are all studio-style. Bathroom on one side as you walk in, kitchenette to the other. The main room with TV has a nice big window facing out. The lighting sucks. Last time, I had to buy a desk lamp at a thrift shop to do my puzzle. If you lose a dark colored sock in the bark blue carpet, you will wish you had a flashlight. The huge table is great. It's big enough for a 2,000 piece puzzle. But a 500-piecer will keep you busy for a day. What did I say about thrift stores? The TV is DISH and gets spotty or goes out during storms, but that is not usually a problem here. There are no USB wall outlets that I could find, but there are plenty of outlets. Walls are thin, and pets are welcome. So, you might hear barking next door or upstairs. The bathroom is small, but that leaves room for a closet off the main room with the usual ironing board and iron. The water in our room was NOT very hot around 10 a.m. but warm enough for a quick shower. The cabinets in the kitchen are stocked! They have everything down to plates and glasses and silverware and a dishwasher to wash them. There is a full-size fridge and a two burner stove, a decent sink, and nice counters. I was impressed. I'm sorry, i have to check out now. It is almost noon. I will be back next time something bad happens, though. read more

This place is as awful as they say it is in every way. Dated rooms, peeling paint, moldy coffee maker, switches that don't work or don't even have knobs! Awful night. Will avoid this for sure! read more

Ridiculous deposit amount and will not allow you to use a debit card for deposit. I asked to speak to mgr and was told no because they would give the same answer and there was no mgr on duty. He refused to call mgr. Oh yeah, and the breakfast sucks and the rooms smell funny! read more

Not sure where to begin.. my colleagues room was double booked. Front desk gentleman told us that they were over booked for the night. They did find them a room. My room was old and had a weird smell. The TV in the bedroom did not work. The bathroom sliding door did not close properly and had no lock. Bathroom sink clogged up after brushing my teeth. No screens on any windows. Bedtime I was greeted with a bug on my pillow!! Total cost for the night $313 I would avoid this place read more

Larkspur Landing Campbell - Bug on my pillow.. - Hotels Near Me - Campbell, California

This place is not what it seems. Price was to high for one night and the room was in bad shape. Neighbors are too noisy and walls are so thin you can hear everything. Please check your mattress for bed bugs and blood stains. See pic. The cleaning lady came twice in the morning, the 2nd time I opened and she was upset that we were still in the room. Check out is at 12pm and she was there at 8:00am. She wasn't happy about it either. Avoid a bad experience go somewhere else. read more

Larkspur Landing Campbell - Looks like blood stain. - Hotels Near Me - Campbell, California

COVID clean YA RIGHT even PRE COVID this is nasty... this is the second room, first one had a dirty bath towel on the floor, smoke and dirty dishes in the sink... Thank god for Clorox wipes in my car NEVER AGAIN read more

Larkspur Landing Campbell - Hotels Near Me - Campbell, California

Terrible place. Horrible reviews. Asked to see a room before I agree to stay. Front desk person wouldn't let me despite me offering to leave my cc and dl. EVERY other hotel I've been at has been willing to do it. This hotel is musty, old, dark feeling just in the lobby. Who knows what the broken rooms are like. Pay a little more, stay a little further. It's so worth it. I hope they close or another hotel buys them out. Sprint airlines vibes for sure! read more

I accidentally booked the wrong night stay for Thanksgiving to see my family. The hotel would not allow me to modify the reservation. Told them I would pay any extra charges and they still denied me, for Thanksgiving!! They have plenty of rooms available but said because I paid in advance???? I cannot modify my reservation. WTF??!! Worst customer service ever would never recommend this place to anyone read more

Old and rundown. They charge $150 fully refundable deposit in case you smoke or damage the room. The problem is the room smells like smoke, the bathroom door is broken, and the television powers off on its own after a minute or two. Why charge deposit with an old, rundown hotel? Will I be charged $150? Is this a scam? Most likely no but still. The room is okay but please make sure that everything is in working order before charging a refundable fee. EDIT: Don't bother calling the front desk, they don't answer. Tried twice about an hour apart. EDIT2: Just saw a bug on my bed. About an inch but looked harmless. Maybe a silverfish? EDIT3: One of the bathroom sinks doesn't drain well. read more

Rooms are nice, don't get me wrong. But it's only good if you don't have any expectations from hotel staff I had the "please clean" sign up BOTH mornings I stayed and housekeeping never came to my door. But I left a belonging worth maybe $500 ON the nightstand that is now missing but housekeeping never saw it? Very sketchy if you ask me. But hey. It's clean and no roaches. Just don't leave your belongings unattended and don't expect fresh towels read more

The Worst !!! Hair in the sink rotten smell in room . The fold out bed was filthy, scratchy sheets . We had to wear shoes in the room because the floor was filthy and damp . Online it looked great !! Come to find out it was a shelter for homeless Covid issues. We paid for one night and it was well over 100,00+ $ we got Our $$ back . But not got the first night . I Don't recommend it !!! read more

I booked this hotel and the pricing was in my budget. The hotel itself was clean and free parking, check in was easy. Stores nearby as well. Will book again read more

Clean, quiet. Breakfast eggs not awesome. But having a pet - this hotel is good. 4 star reviews are correct.