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    The Grand Hotel

    3.3 (287 reviews)
    Open Open 24 hours

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    Bathroom
    Erik E.

    A Solid Choice for Bay Area Stays - Just Plan Your Breakfast The Grand Hotel was a really nice and comfortable place to stay. We loved the spaciousness of our room and the kitchenette was a huge bonus! If you're planning a longer visit to the Bay Area, this is definitely a great option. When we arrived, the lobby was beautiful, and the staff was very courteous, getting us our electronic keys quickly. We stayed in a villa-type suite that felt just like a one-bedroom apartment. It had a welcoming living room with a small couch, TV, and a fireplace. To the right, there was a convenient kitchenette, complete with a refrigerator, stovetop, sink, dishwasher, a good-sized microwave, and even a frying pan, a pot, and basic cooking utensils. The bathroom was generously sized, though it was a bit odd that there wasn't a ceiling exhaust fan to clear steam after showers. The bedroom had two super comfortable queen-size beds, a decent dresser, and another TV. One of my favorite things was being able to open the windows to let in the fresh air and enjoy the awesome scent of honeysuckle growing right outside. We stayed for several days, and the cleaning service was routine and efficient. However, there were a couple of downsides. First, don't expect a standard hot breakfast with eggs and bacon. They only offer coffee and a tray of bread slices with a large toaster, which was pretty disappointing. No pancake or waffle machine either. The other minor letdown was not getting room service one day. While not the end of the world, when I called the front desk for fresh towels, I was told they didn't have any, which seemed really strange for a large hotel. I wasn't thrilled with that particular staff member either. The location is excellent! It's right on El Camino, not far from Mountain View, making it a perfect central spot for exploring the Bay Area. Overall, I'd give The Grand Hotel a thumbs-up. It offers a very comfortable room experience, but the limited breakfast and that one issue with towels and a less-than-friendly front desk person were drawbacks. I'd still recommend staying here, just be prepared to eat breakfast out and maybe be a bit resourceful with your towels.

    disgusting blood stains on the bedsheet
    Joyce T.

    Worst hotel stays, completely unacceptable service and lack of basic cleanliness. Only one bathrobe in the closet, we requested another one, the front desk told us to wait until housekeeping arrived the next morning, but we were checking out the next day. There was only one wine glass in the room, called front desk and he told us to get it from the bar ourselves. Worst of all, when we pulled back the blanket at night, we found large blood stains on the bed sheet (please see attached photos) -- this is so disgusting and unacceptable. Again, we were told to wait for housekeeping the next day to change bedsheet. Staffing is definitely an issue and lack of basic hospitality standards. Avoid at all costs.

    Jamie S.

    I have been staying on and off at the Grand since 2023, and this weekend was my last time. And I left the property before my reservation was even over. "We have breakfast available" yeah if you count 3 bland cereals, 2 kinds of toast, and juice as breakfast. This weekend there was a "private event" held in the next room and they had eggs and sausage available...but no sign saying private event. So a few guests went and got breakfast before the guy hosting the event SCREAMED at us to get out...and management never said anything. But the final nail in the coffin was my AC never getting fixed. I told management on Saturday morning that my AC was broken, and the room never got below 74. Management said maintenance would take care of it around 9am. I get back to the hotel that evening to discover my room at 75°. I called maintenance and they came up and the maintenance worker changed the temperature to Celsius reading instead of Fahrenheit and claimed it was fixed. My room stayed at 75° all night and I slept with cool washcloths on my body all night as I have a blood disease that prevents me from sweating. I am VERY upset with The Grand and how they handle things. I've loved staying at their property, but unfortunately this will be my last time with them.

    Sinny S.

    Great location. Plenty of parking. Spacious room. Welcome fruit plate. Continental breakfast offered.

    The bed was completely broken from the base and they refused to do anything about it.

    This was by far a terrible experience at this hotel. I will not recommend it to anyone. After getting checked in, I went into my room and noticed the bed was broken with a hotel in the mattress that sunk. I immediately went to the front lobby and asked to speak to the manager to get a different room. The employee was not helpful at all and then proceeded to give me the "manager's number." I then went to my room to call said number and realized he had given me the number to the lobby. The next morning I went to speak to the morning manager and still no manager was available for help. The breakfast offered was also mediocre and not what was advertised. And to make things worse, I was charged two different amounts despite getting similar rooms in two different reservations. I believe I need to be compensated for my terrible experience and lack of support from the hotel staff.

    Fruit plates as part of the complimentary continental breakfast.

    Spacious but Definitely NOT Grand I booked the suite so we could have more room to spread out as we prepared to be guests at a wedding. Pros: 1. Water filling station 2. Spacious suite Cons (a few mentioned - sooo many): 1. No extra blankets in the room. There was one extra pillow. That is all that was made available. 2. One set of towels (two people should have at least two bath towels each) when checking in. 3. There is no full-length mirror in the room. The only mirror is in the bathroom, which is not useful if more than one person needs a mirror and the bathroom is occupied. Okay for business people traveling alone, not great for more than one person. 4. No microwave in the suite. Yes, the hotel provided one when asked, but if I am paying for a suite, that should be available without asking. Apparently, there is also a rental fee for the microwave. 5. HVAC system is not working properly. The fan setting should not be tied to the temperature. Properly installed systems allow air flow via fans without any temperature changes. The fan kicks on ONLY when there is heat or cool temp deviations. Any room can feel stuffy with stagnant air so that is why the fan and temp settings are separated on a thermostat. 6a. Breakfast NOT as pictured! Two-star hotels offer better breakfast options than this hotel. We had muffins, hard-boiled eggs, and croissants on the first morning, but none were available on the second morning. If you wanted something, you basically had to ask because they did not restock items automatically. Those who did not know what was available could not ask. No microwave in the breakfast area either. 6b. There are only tables for +4 people and a lounge area to eat; so if there are only two or fewer people, you are occupying a whole table or have to share a couch. 7. Hazards all around the hotel. Slipping hazards because there is no mat next to the ice machines and water filling station to avoid puddles. The extension cord for the toaster is not secured or taped down to prevent a tripping hazard. Pretty sure this violates the safety of the workers and the guests. 8. Only one side of the toaster works. It's less than $100 for a fancy toaster that works. Very inconvenient when more than one guest needs to use it. 9. Pool towels? If you only give us bath towels, there is certainly no way to use the pool and then shower without a dry towel afterwards. 10. Windows and outside of hotel need a good washing. Not useful to have floor-to-ceiling windows in your suite when they are dirty and cannot see the view well. 11. Light bulb in the bedroom was out. Simple checks when guests check out should be done. 12. They provide iPod docking stations. What decade are we in?

    Flowater machine
    Marilyn V.

    This hotel is located in Silicon Valley, central to everything. It is a very nice and comfortable hotel. Our room is spacious or shall I say, huge with two queen size beds and a bathroom with two sinks, a tub and shower enclosure. Breakfast is included and selections are not the usual scrambled eggs and bacon. There's sautéed corn, sausage, broccoli and cheese soup, cereals, cut up fruits and juices. Another area offers waffles, breads and pastries. Plates are reusable china instead of disposables however cutleries and cups are disposables. There's a Flowater machine for filtered and great tasting water, something I value when traveling. Bar is open from 5-6:00pm offering complimentary drinks! Pool and gym is also available for guests. The only thing that got this review a 4 star is the thermostat in the room. Somehow we can't change it to a comfortable setting. It blows cold air even temperature is increased.

    Highest fireplace would go
    richard a.

    Don't waste your money on the villas. All the "amenities" they offer didn't work. The curtains to the balcony were broken, the fireplace was falling apart and only went on extremely low, the adjustment was knob was broken off, the radio didn't work, 2 of the lights in the room didn't work, on top of that there was a stain on the blankets and the mattress felt like it came off a pullout couch. The empty response from this managing partner tells you, they know and just don't seem to care. Once they have your money that's it, it's too late

    Everything is out of order in this hotel.
    Carlos G.

    This hotel is not good at all. When I first arrived they gave me my room and one of the keys didn't work. Then, I put all my clothes in several of their drawers and one of them wasn't working (probably from being so old). I decided to then take a shower only to find out that there was no hot water. I talked to the front desk and they were kind enough to change me to another room in the new building they have. What's else can go wrong right? Next day the elevator breaks so I now have to take the stairs to get to my room. This is the 2nd day and the problem hasn't been resolved. As the picture shows, even the public restrooms in the hotel don't work. Are you guys aware of all the issues the hotel has? Can't believe you guys charge outrages prices for your rooms and you provide this type of quality. I am very disappointed at this hotel and I don't think I would recommend it to anybody.

    Carmen V.

    This last trip to Silicon Valley I chose this hotel as it was a good price/close to destination. I was surprised to see the breakfast was included and there is a very pretty pool area where you can enjoy your morning coffee pretending you are on vacation in this chaotic area. My room was huge and the bed was super cozy. Loved the bed the most. Everything is pretty functional, nothing too fancy but definitely much better than other hotels I have stayed nearby. My only suggestion is to replenish the soap in the shower. Mine was almost empty and also the dispenser looks too cheap. In general, a great experience during my 3 nights at The Grand

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    Page 1 of 8

    Ask the Community - The Grand Hotel

    Are there spa tubs in the room?

    We didn't have a spa tub in our room but it was a big nice tub just not a spa tub.

    View All 3 Questions

    Review Highlights - The Grand Hotel

    William checked us in and remained amused and patient as we geeked out over the hotel's robot courier, Jarvis.

    Mentioned in 7 reviews

    Read more highlights

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    We just threw our baby's first birthday here & everyone had such a blast! The kids of all ranging…read moreages at our party had a great time, no one was bored & they did not want to leave when it was time to go. Birthday girl had a great time exploring, playing and eating. The team were so easy to work with from the email correspondence on my Cinnamoroll themed table vision to day of set up. The staff were super quick & accommodating when they were assisting me with the set up. They helped me string up and put a HBD banner and set up my little one's high chair and way more like help bring stuff in, stock the drink fridge, set out the pastries, etc. They just knew what to do & did it straight away. I was amazed by the speed and professionalism! If only I had this level of set up at every birthday party. Barely any dictation or answering questions was needed. What a hugeeee lift off the mental load! There's a dedicated drink fridge in front of the register that kept our drinks chilled and easy for guests to grab. The food table is nice and long so it held a lot of food & we had A LOTT of food. We opted for the photo package too which was nice because usually being the host means you're too busy to take photos and get photos taken of your family. Overall, I highly recommend this place for your little one's special event! I only wish that this place was bigger so that we could invite more friends to our event. However, being smaller means more intimate events and those who are invited should feel super blessed and lucky to have made the cut!

    We booked a private event for a toddler party. The event space was spacious and although the toys,…read moreplay structures, and walls show some wear you can tell that care has been put into maintaining and cleaning the place. Our group ranged from 11 months to just over 2 years old, and there were plenty of suitable toys for our age group. There were plenty of toys to go around that the kids were not trying to take things from one another. I think if they put a fresh coat of paint on things or maybe invested in some newer toys this place would be 5 stars. With that being said, even in its current state it's still worthwhile coming if you have small children!

    Los Altos History Museum - The interactive town map in the Permanent Exhibition

    Los Altos History Museum

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    Los Altos History Museum is such a hidden gem! It's tucked right by the Los Altos Library, so…read moreparking is easy and plentiful, which makes it a low stress outing. Inside, there's a rotating art exhibit that makes each visit feel a little different, plus a beautiful model train setup that is especially great if you're visiting with kids. It's the kind of thing that can keep little ones happily entertained for a bit. Admission is free, though donations are suggested, and it feels like a lovely community spot that's worth supporting. It's not a huge museum, but that's part of the charm, it's easy to pop in, explore, and leave feeling like you discovered something special.

    I would highly recommend booking this museum in Los Altos for your wedding or any event, really…read more The venue is absolutely stunning for an outdoor wedding and has an indoor section too. We really wanted a cozy intimate backyard wedding vibe and that's exactly what we got here! Huge plus is my husband loves history, and you get free access to the museum for a year with a ton of other benefits once you have an event here + your donation is tax deductible. You also don't need much decor at all due to the natural beauty but we hired a decorator for the arches, stages, and table settings. Lisa will also give you a list of vendors partners you can work with just in case. Overall, she was really amazing to work with and super responsive because anytime we needed to do a tour walk through with vendors or a tour of the venue, she was there. Thanks Lisa for answering all my questions!! You can't go wrong having your wedding here. We had a spring wedding of close to ~200 folks and thank God it didn't rain but summer or even fall would be beautiful here. For photoshoot opportunities there's a ton onsite and a beautiful orchard just steps away from the museum for sunset shots. A magical day indeed.

    Sunnyvale Community Center

    Sunnyvale Community Center

    (43 reviews)

    Went here after business hours so no chance to visit the museum or buy apricots. This community…read morecenter is pretty, but it is hard to sit on the grass as there is bird poop at every inch! Plenty of parking.

    This review is for my recent experience at the pottery studio…read more I was ostracized when I confronted a hypocritical and nosy Karen over her instigating criticism on my clean-up. I calmly told her that "If you criticize my clean up, you have to clean it for me." My polite way to ask her to mind her own business. She went berserk and told me off to the studio guy E, accusing me of being rude while she was the one who crossed my boundary. Being a poor mediator, the guy sided with her without investigating. That was because he spied on my clean up in the past too, which was uncool! It made me uneased. I felt picked on. His behavior of one-sidedly consoling the bully, instead of remaining neutral was off putting. There's a constitutional right of "freedom of movement " that no one shall obstruct your free choice. I was glad I stood up for myself. Clay, no matter how careful you are with, will be inevitably left a few traces in the sink, and it is not a big deal. Everyone does it and everyone has his/her way of cleaning. No need to nitpick and be pathetic. To be bullied and snitched by someone who thinks she has the right to tell others what to do is disheartening. Pottery making shall be a peaceful time to create without being disturbed. To instruct people what to do as if acting as a social warrior puts a damper on freedom and creativity. They should put a sign next to the sink, that reads, "Please mind your own business when cleaning, as people like to be left alone." The entire community center is funded by tax payers' dollars, government-operated meaning it's run differently than privately-owned ones, and is more authoritarian in my opinion. As a paying customer, I'd like to access to my creative outlet without being disturbed yet my experience was tarnished by busybody commie control freak and a biased worker. I don't meddle with other's business and others should not meddle with mine. I also found some of their instructors controlling. They need to respect personal autonomy. Clean up is a very personal thing. If everyone does exactly the same thing, they can move to North Korea. It was a dissapointing experience. Move on to other options for my creative pursuit.

    The Grand Hotel - hotels - Updated June 2026

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