lived here for almost 13 months (feb 2025-march 2026)…read more loved the location and size of apartment complex- this was my second prometheus property ive ever lived at (i lived at the hadley prior to this in 2022-2025). while madera is a tad bit older and very Y2K (i think the property is 10-15 years old?) the quality of the structure itself is more robust compared to the hadley. the only pros i liked about this unit were: the location (i love downtown mountain view, the size of the apartment complex (i came from the hadley where that is a super big community- too many people!!! that was too overstimulating. madera is more midsize ), and the sense of community (people were very active on the tenant forum, had seasonal get togethers/ activities, plus the community itself organizes a bi weekly brunch thing (not ran by the madera staff btw, this is soley organized by the people that live here!) yes there is an ant problem like everyone else is saying- ive only observed this in the spring and summer time- use the ant baits they sell at target. my only gripe about this place and reason of why i wouldn't come here again is the quality of maintenance. when i toured the unit i moved into there was a functioning door knob to the outdoor patio- i had this in my video i recorded touring the unit. moving into the apartment, the knob was changed into a weird lock thing where i could only open and lock the door from the inside (see pictures) also the quality of paint at move in wasnt that great. i also attached pictures of what that looked like at the time of move in. you do get charged for paint maintenance at the time of move out so be forewarned that even though you will be charged, the quality of the paint labor isnt even that great for the next tenant. i was not charged for paint at the hadley but that complex is new... idk... im still questioning how apartment complexes come up with these crazy charges i had my fridge replaced mid lease due to ice maker issues. communication was good and everything but i wish they did a more careful job of moving the fridge in and out of my apartment while i was not home at my apartment (i gave them permission to do this while i was in the office). i noticed door scratches/scuffs at my front door and the fridge replacement was not clean (im a clean freak!) i also had a move out inspection i requested to be present in and the maintenance person that was conducting it didnt put his bootie covers on (i have a no shoe in the house policy) - that kinda rubbed me the wrong way. just another reason why i wasnt found of the maintenance quality. living at the hadley, their maintenance puts on booties regardless every time coming into the unit!!! people have complained about the caltrain noise. honestly i dont mind it much lol. i lived in the unit towards the back of the complex (on villa street so i didnt hear much of it) BUT for two years living at the hadley my units were facing evelyn - so i def heard the caltrain noise then... didnt mind it tho but i know those who are sensitive to that would hate it would i live at this community again? probably not. if i ever move back to the apartment life (i now live in a house), i would probably try my luck at 100 moffett who is also ran by prometheus. it is the same community size and similar age of madera... but i am weary of the maintenance staff / quality. maybe i was spoiled by the hadley but if they are all prometheus properties you would expect the same quality all around

We had a very frustrating experience with the leasing office at this apartment, and I feel it's…read moreimportant to share it here. My husband and I were interested in a specific unit and first visited on March 30. At that time, we were told the unit would be ready by Thursday, April 2. We followed up multiple times in person. When we returned on April 2 (Thursday), we were told the unit was still not ready and that it might be ready by Monday, April 6, and that we would definitely be notified. We were even told that our phone number had been clearly noted and "stuck on the computer" so they wouldn't forget to contact us. Because we really wanted this specific unit, we kept following up and ended up visiting the leasing office multiple times over this period. In fact, we interacted with almost everyone in the office -- they all recognized us and knew exactly which unit we were asking about. In order to wait for this unit, we even extended our Airbnb stay, which resulted in additional cost for us. So this wasn't just a matter of time wasted -- it also caused us unnecessary financial burden. However, today (April 8), we saw that the unit is listed online as "available now," and yet no one from the leasing office has reached out to us. This whole process showed a clear lack of communication, accountability, and professionalism from the staff. Despite repeated in-person follow-ups, clear expressions of interest, and their assurances that we would be contacted, we were ultimately ignored. Honestly, in hindsight, I'm glad we experienced this before signing a lease. It gave us a clear picture of how things are handled here, and we now feel very fortunate that we didn't end up renting from this apartment.

Best place and location. Good thing - washer and dryer included. No additional chargers for water…read moreand garbage. Few things - rent is expected to increase at 7% YOY. Check on sunlight if it's important for you. Because the community is with redwood trees, certain apartments might not get enough sunlight during the day.

I previously lived in The Meadows for 7 years until I bought a house and moved out. My workplace is…read moreclose-by, and sometimes after lunch we walk through the outside ring parking to reach Middlefield and return to the office. Today, two of us were walking through chatting, and a Meadows property manager/worker yelled at us from across the parking lot, maybe 40 yards away, asking who we were. Thinking he had mental issues or a salesman, we kept walking. He then approached and harassed us, screaming about how we were trespassing, continuing verbal abuse and harassment and followed us until we left the property. We talked quietly, did not approach anyone, hang door tags, play music, or toss trash. We didn't go into the center apartment area. We're both computer professionals. This employee could have gotten on his golf cart and quietly told us sorry we cannot walk thru his parking lot and to kindly exit the premises. Instead, he chose to yell threateningly across a parking lot and come after us with verbal abuse. A good way to judge apartment management is how they treat visitors. Because as residents, you're going to get more of that - or worse. Stay away from this complex.

Such great apartments, I love it here! Wonderful staff and a wonderful community for families.read more

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I lived at Springwood from 2013 to 2017, and then moved in again, living there from March 2018 to…read moreSeptember 2022. I wish I could write a better review but I'm so disappointed by what was previously a great place to rent. The buildings are quite dated and the updates that have been made are of the cheapest quality. The old carpeting in the buildings was replaced last year...we all thought what had been placed was the liner and the installation people would be returning to lay the actual carpet. No...the carpet is just that thin and it causes sound to reverberate through the halls. The vinyl flooring in some units is cheap quality and poorly installed, so that it's constantly lifting. They continue to permit cigarette smoking on patios and balconies, and public areas around the site, which means there's smoke coming in through the windows, patio/balcony doors, and vents, regardless of whether you smoke. The complex spent three years and a lot of money to update the property, with the pool and hot tub, bbq area, and clubhouse were all unavailable during this time. The big reveal after all the work reflected that the only thing changed for residents was a nicer bbq area. The pool and hot tub, and all the chaises, tables, and umbrellas are the same that have been there since my initial residency. The clubhouse, which is only open during the management's working hours (unless reserved for a private event), is gorgeous but the main change is a remodel of the office space. The management and facilities staff are the only people who use the "clubhouse," and in great part due to the hours it's accessible as well as the fact that whenever someone goes in there, it feels as if you're interrupting the office staff having their breaks, hanging out and snacking, etc. All the parking spots were redesignated this past year as "assigned" spots, in a clear attempt to increase income for the management company. Residents must pay an additional fee monthly to reserve a spot, covered or not, and there are virtually no unassigned spots for additional resident cars or guests. The office staff regularly "patrol" the parking area for parkers who aren't "registered" and when discovering someone, send an email blast to the entire community calling out the car's identifying details and threatening to have the vehicle towed within a certain number of minutes if it's not moved. During weekends, the Springwood staff tend to park in the spots reserved for "new residents." Management sends email frequently admonishing residents that they've "been told" they cannot have anything on their balconies/patios, hallways, lobbies, etc. as if the residents are young children. I don't like when people break rules meant to ensure people's enjoyment of their rented home either, but there's a way to do this respectfully and a way to make people feel bad. When there are problems with the laundry room machines, the office staff will not assist. The response is that they haven't been trained on how to use the equipment or its software and residents have to contact the vendor (which never seems to result in a response). A dryer has been non-functional for months but despite numerous requests, the management staff have done nothing to ensure that it's repaired or replaced. With only 4 washers and 4 dryers per building, having one out of order creates a difficult situation for residents trying to do their laundry. On the plus side, the maintenance staff are without exception friendly and responsive. The apartments are in a great location and the people living there are generally quite nice, but there are few amenities and the management staff sometimes make residents feel like interlopers.

I really loved living at SpringWood apartments and I'm so grateful for the experience. Ron and…read moreAustin were always super friendly and helpful - they made a big difference in our stay, especially when we had some issues with our move-out date. Ron was really understanding and worked with us to find a solution that worked for everyone. It's clear that he genuinely cares about the people who live here, and that makes all the difference. Overall, I'd definitely recommend SpringWood to anyone looking for a great place to live. -- from Kehan and Yuwei

I don't Yelp often and but I had to share an experience from yesterday. We are new to the complex…read moreand had an issue with our key/door. I randomly ran into Dana as she was doing some general upgrades around the complex and let her know our problem. I am not exaggerating in 8 minutes Ramon and maintenance was at our place with a new deadbolt. I have literally waited longer for the check at a restaurant before! Amazing start to the next chapter #emptynest.

I lived here for a wonderful 2.5 years before moving away. This was one of my favorite places I've…read moreever lived. The apartment was fully renovated before I moved in and was beautiful! If I ever had any issues, Ramon and his staff were quick to respond, often within 10-15 minutes, even for a slow drain. The grounds are lovely and well-kept, including the pool and hot tub. It's a great community, and I miss it. Ramon, the property manager, lives on-site, and both he and Dana, the office manager, were always kind, helpful, and responsive. The community is close to many conveniences but is surprisingly calm and quiet, despite the proximity to El Camino Real. Would highly recommend to young professionals in the Mountain View area!

I rarely write reviews, but my experience with Verve Mountain View has been so shockingly…read moreunprofessional that I feel compelled to warn others. Here's why: Automatic Payment "Glitch" vs. Rude, Threatening Letters My rent was a few days late because Verve Mountain View's automatic-pay system failed to deduct the funds from my bank account--an issue entirely outside my control. Instead of sending a polite reminder or even a simple "your payment is late" notice, they inundated me with multiple letters dripping in threatening language, accusing me of deliberately shirking payment obligations. They offered zero explanation or apology for their system error. No Prior Notice, No Communication--Just Hostility At no point did I receive a text, email, voicemail, or any warning that the automated payment didn't go through. I've dealt with dozens of landlords and apartment complexes over the years; this is the first time a company blamed me first and asked questions later. Their "late fee" notice was written in a snide, combative tone--no "hello," no "please let us know if you have questions," just curt demands and threats. It felt like they were deliberately trying to intimidate tenants instead of providing straightforward information. Unapologetic, Unaccountable Behavior When I reached out to explain that the problem was on their end, the response was condescending: "It's your responsibility to ensure payments go through," despite having no prior warning that it hadn't. They refused to acknowledge that their own autopay system was malfunctioning. Instead of fixing their backend or at least offering a courtesy call, Verve Mountain View left tenants scrambling to cover surprise late fees--fees we wouldn't owe if their system had worked as advertised. Trust & Respect--Completely Undermined At best, their approach suggests they assume every tenant is dishonest and unresponsive. At worst, they simply don't care if their technology fails, as long as they can slap on extra charges and scare people into paying. The days I spent fielding threatening notices--and rushing around to scramble for extra hundreds of dollars I never should have owed--left me frustrated, stressed, and questioning whether I want to live anywhere that treats tenants this way. Bottom Line: If you value basic courtesy, transparency, and a landlord who actually takes responsibility when their systems screw up, look elsewhere. Verve Mountain View has demonstrated that they'll throw around rude, threatening language at the first sign of any payment hiccup--real or manufactured--without so much as a "sorry for the inconvenience." I can't recommend them, and I'm actively searching for a new apartment because I refuse to support a company that bullies honest tenants instead of fixing its own mistakes.

I have lived in this apartment complex since 2018. The apartment building itself is extremely…read morenicely done and the maintenance crew is fabulous and responsive. The building is also quiet and neighbors are respectful. However, the current management has been incredibly difficult to deal with over the years and has become increasingly so. Every time my lease came up for renewal I felt price gauged and taken advantage of as a current tenant (meanwhile the apartment next door or down the hall would be vacant and on the market for less). In addition, the few times I asked to speak with a human being about a concern, I was met with form letter type email responses or stock language. The pool and hot tub were "under repair" for the greater part of the past year year with no accommodation in terms of an alternative or discount made to tenants. The parking garage doors are frequently broken and the public walkway Mews area at times is littered with trash or with non-tenants drinking on the bench late at night. The move out process includes a mandatory post move out cleaning fee (which I have never experienced in any other high end building). Yes, you have to leave the place in good shape, but to scrub countertops with "mild soap" and make sure the faucets don't have water drops seems beyond reasonable and another way for Verve to save money. Overall, I ended up feeling like a checkbook and not a valued tenant living here and am glad to be moving out. I would look elsewhere in the area before considering the Verve as your top choice. Update: I reached out to the Wecare email weeks ago and never heard back. Not surprised, just wanted to update this group!

We lived at Woodview Apts for 6 years~ and no wonder there hasn't been a review in a while because…read moreeveryone who lives there has such an amazing experience it's uncommon for someone to move out. I almost hesitate to write this review because it's such a special place and hidden gem, it almost feels like giving away one of the best treasures of the south bay area. Aldin is the sweetest and most professional property manager we've ever had. He is on top of his work and responsive to the residents. He has built a community of lovely neighbors that make the complex feel more like a comfortable home in a quiet (besides the gardeners and lawn mowers who keep the environment beautiful xD) neighborhood. It's the type of place that families feel good about having their first babies grow up here. We were looking forward to our baby playing here as well, and it was the toughest decision to leave, but we will definitely visit for playdates with our neighbors ^-^

Absolutely an amazing apartment complex. I've lived here for eight years. The grounds are well…read moremaintained. You couldn't ask for a better property manager than Alden. Always responsive and looks out for the tenants. I had great neighbors around me. It was wonderful to come home to such a peaceful complex. Cynthia

WARNING: Management Refuses to Enforce 'Assigned Parking' - 24-Hour Grace Period for Trespassers…read more This review is to warn current and prospective residents about a critical, unacceptable policy failure regarding assigned parking at 100 Moffett, which Management has formally refused to fix. The Contractual Breach: My lease guarantees an "assigned" and "exclusive" parking space. However, management has an internal policy that grants any unauthorized vehicle a 24-hour grace period before the vehicle is eligible for towing, even after a resident reports the violation. The Result of the Policy: This policy means that even if you pay for an exclusive spot, Management's own rules guarantee a trespasser 24 hours of free, legal use of your property. When I reported an unauthorized vehicle occupying my assigned space, the vehicle remained present for multiple hours despite contacting the patrol, the towing company, and maintenance. This proves the management's enforcement policy is a failure to provide a contracted service, forcing the paying resident to park in unsafe or unassigned areas. Management's Refusal to Resolve: After a detailed exchange of emails, management (Prometheus) has confirmed in writing that: They will not change the policy allowing the 24-hour grace period for assigned spots. They refuse to provide residents with a documented, specific "Urgent Towing Protocol" to bypass the 24-hour waiting period, even after multiple requests. Prospective tenants must be aware: Assigned parking at 100 Moffett is not exclusive. Management knowingly maintains a policy that compromises your exclusive right, fails to enforce the terms of the lease, and provides no documented solution for immediate removal. We are now pursuing formal complaints with the local Housing Authority regarding the loss of a contracted housing service.

The Good: - Excellent staff. The leasing office staff is the…read moremost friendly, helpful, and responsive of any community I have lived in. - Amazing location. It was nice to be just across the street from Caltrain, downtown Mountain View, and the farmers market. - Nice amenities. The pool, hot tub, lounge, and roof deck are all great. The Bad: - Homeless people. Your balcony will be unusable if you live on the first floor because of the homeless people who frequent the bus stop on Castro. There was a bag of human feces propped against my balcony. - Caltrain noise. You won't be able to leave your windows open at night unless you want to be awakened by the unbelievably loud demon shriek of trains passing every ~40 minutes throughout the entire night. - Surprise charges. I was charged a mysterious "painting fee" and "deep cleaning fee" when I moved with no warning or mention in my lease. - Price. The apartments are significantly more expensive than several other options in the area. This made sense before COVID-19 because of the premium location, but that doesn't matter when you're in lockdown.

Special shout out to Naya for hosting an amazing Henna event for their residents! The samosas were…read moredelicious and the Henna artist was so sweet and impressive. Such a great idea to bring people together :)

seriously this is no joke!!! Mangement and maintance team need better management and customer…read moreservice skills!!! Air filters need to be replaced by the tenant I waited all afternoon noon for these people and only to tell me that upon move out they will replace if I want are you serious?!!! the reason for this updated review is the stupid bafoons of trash butler company are the most ridiculous and useless service here!!!! they are the rudest and most unprofessional people!!!! trash is trash!!! they send out violation notices because the bag is too this and that!!! then why have that service in the first place if they always gonna complain about this and that!!!so my suggestion to all the future tenants don't use the trash butler they are the worst living nightmare of services here!!!

Zach is the best! Thank you so much for the prompt service Zach!!!!! Love that he had an extra part…read moreso readily available! Thanks again!

Quick response from Linda as usual Rufino is very hands on and is quick to fix the lock Rufino…read moreand Linda are the best!