Worst customer service I've had with State Farm. Agents are not efficient, office seems scrambled,…read moreno one knows who the person is who calls, addresses are input incorrectly and it's just a frustrating mess trying to get a policy there. Very, very bad service.

Not a good neighbor. After almost 20 years of bringing them my insurance business, I learned of a…read moreloyalty/longevity discount. When I asked about it, I was given a very cold response. It is clear they do not appreciate their good standing longterm clients.

In all the decades we've had insurance we've only had to make one claim and that was for a broken…read morevehicle windshield. Otherwise, we've pay on time and in full and haven't needed to make a claim. In January during the extreme cold snap we had a pipe burst in our basement. There was a significant amount of flooding and some damage. Luckily, we caught the flooding shortly after the pipe burst and got a remediation company to come out at 7 AM that morning. The remediation company did an amazing job to get to the house quickly and stop the damage. Later that day we filed the claim with State Farm and told them who we had hired. They said we did the right thing and were happy to hear that we got such quick service to prevent further damage. It took three+ weeks for the remediation company to dry out the house and fix the issues. State Farm lowballed the remediation company's invoices and conveniently found a way to come up with an amount that they'd accept that was below our deductible. The claims adjuster was an arrogant prick who refused to negotiate with the remediation company and we ended up having to pay everything out of pocket. The issue is that the remediation company did everything we could have hoped for...they showed up before business hours on the morning of the flood and cleaned up the mess. The claims adjuster was so petty that he even objected to the remediation company's billing for emergency services prior to business hours, then objected to the fact that the company used drying equipment on a soaked rug, etc. There was no way I was going to not pay the remediation company for its work even though State Farm told us to not pay them. That's unethical in our minds. When we really needed the insurance company they basically stabbed us in the back.

Gus was great at answering the phone and helping me with my issue. He was pleasant and very helpful…read moreas well as knowledgeable. I have been very happy with the treatment I have received from this office.

We have been clients of Jeff and his team ever since we came to Bozeman 12 years ago…read more There professionalism and helpful attitude makes doing business with them easy. They handle all our personal insurance needs. We would highly recommend them!

If you are looking for a great agent, then look no further than Jeff and his office staff. Jeff is…read morean amazing agent that is friendly, polite, and extremely knowledgeable. He is a straight to the point agent, after he listens to what your needs are. He doesn't over sell, and is always just a phone call away. Give Jeff and his team a try if you are looking for a change.

Very disappointed in Allstate and this broker. I was with them for six months, paid my premiums…read morefaithfully. When I shopped for a better rate and found one, I informed Jody that I would be leaving Allstate. She told me there was a balance on my account equal to one month's premium. I disputed this and was told to take it up with the home office. No communication came for several weeks, so I called Jody's office to follow up. No return call. Soon after, I received a bill for the disputed amount saying it was their 3rd attempt to contact me...LIE! Days later I received a notice that my account had been sent to collections. So sad. As it turns out, the "amount due" was the "discounts" that had been applied to my policy that Allstate wanted back now that I was no longer a customer. Very random charges which I settled with the collections agency for 30% less and I'm sure they still made money. Ii will never trust Allstate or this office in Bozeman again.

From the owner: Contact my Agency to get a Quick,Personalized Insurance Quote Today! A great rate is just a call…read moreor click away. Only an Allstate agent can give you a fast, free Good Hands® Coverage Checkup.  You'll see what coverage you may need and what discounts you deserve. Drivers who switched to Allstate saved even more than before. Are you saving all you can?Please contact my agency today for more information.

Terri Gillespie, an agent in this office, is exceptionally helpful and nice. Was able to increase…read moremy coverage and reduce my premium! And she did it really quickly and at a time when we were uncovered and needed it fast. COuldn't recommend her more!

From the owner: Whether you're looking for homeowners insurance, auto insurance, renters insurance, or another…read morekind, I'm here to help you understand the insurance coverage you may want. Serving the Bozeman, MT area since 2015, I can help you understand your coverage options so you can protect what matters most to you. Stop by in person, reach out online or call to get a free quote today.

They mistakenly didn't add our camper to our policy even though we had it on other policies and…read morethey knew we needed it. Only when we had a fridge problem and looked into our insurance did we realize the agent hadn't added it so we were driving around for 2 years without coverage. Linda, the agency owner, said she couldn't legally help us. She didn't mention that agencies have (E&O) Insurance: Insurance agents carry E&O insurance (professional liability insurance) specifically for these types of mistakes. This policy is designed to cover the financial losses a client suffers due to an agent's error or omission. Linda goofed by not communication with her employee, Tara, that we had the camper. They are not honest and they are not dependable.

From the owner: Bozeman Insurance Agency is an Independent Agency with the customer in mind. We serve the greater…read moreBozeman, MT metro area and beyond. We have relationships with dozens of insurance companies, allowing you to get the right price with the right service.