Carla and her local office have been great to work with. No issues there…read more When we experienced a fire we then dealt with the Laramie, WY office. They have been aweful. Aweful communication, aweful time management, aweful accountability, just aweful! It took almost 100 days to receive our check payment and they depreciated half the replament cost. I am not done fighting this battle!

I've been with Ruey at MWFBI for ages and they've been great for all of our insurance needs…read more Personalized service for auto, renter, and business insurance that we've had has been great! No complaints at all!

In all the decades we've had insurance we've only had to make one claim and that was for a broken…read morevehicle windshield. Otherwise, we've pay on time and in full and haven't needed to make a claim. In January during the extreme cold snap we had a pipe burst in our basement. There was a significant amount of flooding and some damage. Luckily, we caught the flooding shortly after the pipe burst and got a remediation company to come out at 7 AM that morning. The remediation company did an amazing job to get to the house quickly and stop the damage. Later that day we filed the claim with State Farm and told them who we had hired. They said we did the right thing and were happy to hear that we got such quick service to prevent further damage. It took three+ weeks for the remediation company to dry out the house and fix the issues. State Farm lowballed the remediation company's invoices and conveniently found a way to come up with an amount that they'd accept that was below our deductible. The claims adjuster was an arrogant prick who refused to negotiate with the remediation company and we ended up having to pay everything out of pocket. The issue is that the remediation company did everything we could have hoped for...they showed up before business hours on the morning of the flood and cleaned up the mess. The claims adjuster was so petty that he even objected to the remediation company's billing for emergency services prior to business hours, then objected to the fact that the company used drying equipment on a soaked rug, etc. There was no way I was going to not pay the remediation company for its work even though State Farm told us to not pay them. That's unethical in our minds. When we really needed the insurance company they basically stabbed us in the back.

Gus was great at answering the phone and helping me with my issue. He was pleasant and very helpful…read moreas well as knowledgeable. I have been very happy with the treatment I have received from this office.

We have been clients of Jeff and his team ever since we came to Bozeman 12 years ago…read more There professionalism and helpful attitude makes doing business with them easy. They handle all our personal insurance needs. We would highly recommend them!

If you are looking for a great agent, then look no further than Jeff and his office staff. Jeff is…read morean amazing agent that is friendly, polite, and extremely knowledgeable. He is a straight to the point agent, after he listens to what your needs are. He doesn't over sell, and is always just a phone call away. Give Jeff and his team a try if you are looking for a change.

I've been with Allstate for decades, so I've seen a number of agents. In fact, I was surprised when…read moremy agent changed again - to Chet. But I just had a fender bender accident that was complicated by the need for a total knee replacement two days later. And Chet jumped in, took care of everything and made it easy for me to focus on recovering from surgery. Not all agents are the same. Chet is one of the best!

From the owner: Contact my Agency to get a Quick,Personalized Insurance Quote Today! A great rate is just a call…read moreor click away. I am excited have my agency in Bozeman, MT and I look forward to continue to get to know the community as well as helping customers with their personal insurance needs, giving them the individualized attention they deserve.

Eva has been amazing! So helpful, super responsive, great communication and very understanding…read more I'd highly recommend the team for all your insurance needs! I really think the tag line that I'm in good hand really holds true with this agency.

Bitterman State Farm is the absolute best! I moved here not knowing an agency, I checked Yelp, saw…read morethe 5 stars and called. They have been amazing, from a deer hitting my fender to my parking my car under a flatbed semi. Helping with my homeowners, Eva Parker, Larina Manning and Miss Jola have been incredible. They have solved my issues with a "no problem " attitude. I love dealing with them and know you will too!