In all the decades we've had insurance we've only had to make one claim and that was for a broken vehicle windshield. Otherwise, we've pay on time and in full and haven't needed to make a claim. In January during the extreme cold snap we had a pipe burst in our basement. There was a significant amount of flooding and some damage. Luckily, we caught the flooding shortly after the pipe burst and got a remediation company to come out at 7 AM that morning. The remediation company did an amazing job to get to the house quickly and stop the damage. Later that day we filed the claim with State Farm and told them who we had hired. They said we did the right thing and were happy to hear that we got such quick service to prevent further damage. It took three+ weeks for the remediation company to dry out the house and fix the issues. State Farm lowballed the remediation company's invoices and conveniently found a way to come up with an amount that they'd accept that was below our deductible. The claims adjuster was an arrogant prick who refused to negotiate with the remediation company and we ended up having to pay everything out of pocket. The issue is that the remediation company did everything we could have hoped for...they showed up before business hours on the morning of the flood and cleaned up the mess. The claims adjuster was so petty that he even objected to the remediation company's billing for emergency services prior to business hours, then objected to the fact that the company used drying equipment on a soaked rug, etc. There was no way I was going to not pay the remediation company for its work even though State Farm told us to not pay them. That's unethical in our minds. When we really needed the insurance company they basically stabbed us in the back. read more

Gus was great at answering the phone and helping me with my issue. He was pleasant and very helpful as well as knowledgeable. I have been very happy with the treatment I have received from this office. read more

Our relationship with State Farm started this summer when we got a quote for car insurance and couldn't believe how much money they saved us! Our car insurance now costs us half what it used to with as much or more coverage than before. They asked questions to determine what other policy's we may need, including renter's insurance which is only about $10 per month with them! We were interested in getting a life insurance plan so Dusty and his team took the time to sit down and answer all of our questions about life insurance. This office has great people who work with integrity and passion. They know their stuff! read more

The guys in this office are great! I went through a really rough time and while everyone else brushed me off these guys stuck with it and helped me the whole way through. No judgement, just an understanding ear. Recently moved out of town so I had to switch agents but I seriously thought about keeping this office while living 3 hours away. You can't go wrong with this choice! read more

Excellent service! It was quick, easy and they didn't ask unnecessary questions. Great price too!

Don't get pulled in by a few good reviews. We signed up with an agent from this office, and was pleased with him. Next thing we knew he had left and so had the good service. Mr Daws is pleasant enough until you need to make a claim. Clearly his biggest concern is getting his commissions from your premiums not providing you with reliable insurance. If you have the misfortune of being in an accident or even need to use your road service more than once, beware! In 40 years we've never had trouble with our insurance company, but after my husband had an accident this winter Mr Daws had the nerve to imply that he was perpetrating insurance fraud! And, threatened to cancel my insurance because I had locked myself out of my car 3 times in a three year period. He was so sarcastic and condescending. Very unprofessional. I can see why our original agent left. We are very happy with our new insurance company, and will certainly never give State Farm another penny. read more

When we moved into Bozeman we came across Dusty Daws, State Farm Agent. We had a pleasant experience starting out. Dusty played ball with my toddler while his employee wrote our policy. read more

I've been a customer since the agency first opened and have been pleased with the friendly, helpful service I've received. Dusty and his team members ensure that all insurance questions are answered thoroughly and promptly- they even saved me money (BONUS!) Highly recommend! read more