Libby Rask at Western Horizons in Bozeman, MT is truly outstanding. I first met her in her capacity…read moreas a Board Officer for our Condo Association, where her promptness and remarkable customer care stood out so much that I decided to switch my personal homeowners insurance to her. Libby is incredibly proactive; she automatically shops around before my annual renewal to ensure I have the best value--something my previous agent never did unless I asked. Because of her thoroughness and genuine care, I've since moved my auto policy to her as well. She ensures I am perfectly covered (neither under nor over-insured) while staying within my budget. With Libby and the team at Western Horizons, you receive top-tier support and the best coverage at the best prices. I highly and enthusiastically recommend them!

My wife and I specifically went with Cornerstone due to the recommendation of our realtor, having…read moreknown the reputation of one of the lenders and wanting a local office to talk to if a problem arose. Loved them. . . Until our loan was sold just over two years later. Apparently a non-certified letter was sent, but between the holiday madness and junk mail, we never got the memo. Pretty unprofessional. Went to pay the mortgage online and it wouldn't take. Not sure what was going on so we called the Bozeman office. They didn't know our loan had been sold either. We try to be pretty loyal to our local community, but when it comes to money, there is no such thing as loyalty. Had we known our VA loan was going to be sold at any point, we'd have gone somewhere else. Graver and Shannon are great; Cornerstone, as a whole, is not.

If you are looking for a lender when buying real estate in the area, I can't recommend these people…read morehighly enough! In the past, when applying for a mortgage, I have felt so stressed out, felt overwhelmed by all the documents I had to submit, and felt like it was me against them. NOT the case with Cornerstone!!! Leslie Garner was my loan officer and she was beyond amazing. She was very knowledgeable, highly supportive, reassuring, professional and friendly. Katie managed all the logistics and was equally supportive, helpful and friendly. They work as a team at this office so if Leslie or Katie weren't available, others could step in and keep things moving seamlessly and fully knew my case. They were wonderful with their communication and made me feel like I was very valued. These people are amazing!!!

In this industry, it is so hard to find reliable agents who truly care to protect you and your…read morefamily. Jenn will be there to suffice every need whilst providing top of the industry customer support.

Excellent service with highly qualified and polite staff. Always a positive experienceread more

American bank is in Montana. I have been banking with them for over a decade. I have mostly been…read morehappy with my service and will continue to give them my business.

The absolute WORST BANK in Bozeman. Can't cash a check if…read moreyou don't bank there. The person that wrote me the check had an account there. Sooooo what is the problem. She had plenty of money in the account. Totally ridiculous!!!! I took the check to my Bank( First Security)they cashed it No problem Bank elsewhere

After everything involved over the past six months, I want to sincerely thank Proper Insurance for…read moretheir professionalism, responsiveness, and patience throughout my claim. Dealing with a fire loss is never easy, Matthew made the process clear, fair, and manageable from start to finish. I consistently felt heard, supported, and well-informed, which meant a great deal during a very challenging time. Matthew's follow-through and attention to detail were outstanding, and it was genuinely a pleasure working with them. I'm very grateful for the assistance I received and would not hesitate to recommend Proper Insurance to anyone needing reliable, professional coverage and claims support. They truly made a difficult situation much easier to navigate.

I have to feel passionate about something in order to write a review about it, and that's why prior…read moreto now I've only written reviews about music, movies, hotels and restaurants. I never thought I could feel passionate about an insurance company until my recent experience with Proper Insurance. My wife and I have owned our home in San Diego, California since 1993, and we had our property insurance through Wananesa Insurance the entire time. But when we relocated to Mexico in February 2025, and decided to rent our home as a short term vacation rental, we had to find another insurance company because Wawanesa doesn't provide coverage for short term rentals. Our property manager referred us to Proper and I felt comfortable with them from the beginning. We were staying in our house in San Diego during the month of September, and the night before flying back to Mexico, I was sitting on our living room couch and felt a bump under the area rug. When I lifted up the rug I saw that one of the wooden floor boards was warping and coming up off the floor. I felt around for any dampness but it seemed dry, so I just chalked it up to an old board that was finally starting to warp. But then, the next morning, just as we were about to leave for the airport, I noticed another board coming up. Since I had a plane to catch I asked our property manager if he could contact a flooring company to come out and assess the situation. And by that time there were around twenty boards coming up. The flooring contractor thought that the damage was caused by a leak in the wall between our garage and living room, and that's when I knew that I had to contact Proper and most likely file a claim. The first person I spoke to in the claims department was a woman by the name of Campbell, who was incredibly nice and reassuring, while still being honest that coverage would depend on several factors, such as how long the leak was there and how quickly after discovering it we were filing our claim. Campbell told me that our claim would be assigned to an adjuster, who would be in contact with my by email. By the next day I received a detailed email from our claims adjuster, Dede Martin, who then followed it up with a personal phone call. And again, after speaking with Dede, I felt great and reassured, assuming that what I reported accurately panned out. Dede told me that a field adjuster would go out to the house and assess the damage, and I heard from that adjuster the very same day. A few days later Dede contacted me with the field adjuster's report and said that Proper would be covering all of the damages and repairs, less my twenty five hundred dollar deductible. But because the field adjuster's estimates were higher than what the flooring company and contractor who repaired the drywall quoted me I was actually fully compensated. I brought this to Dede's attention, and I believe her reply was that I still might end up incurring more expenses that haven't yet accounted for. Beyond reimbursing us for the repairs, Dede said that Proper would reimburse us for lost income from rental cancellations, and for any "potential" loss of income due to our rental listing being suspended until the repairs were completed. This "potential" loss of income would be based on our rental income for the same time period last year, but since we didn't list the house for rent until April of this year we didn't ask for any of that reimbursement. I requested Proper to deposit the insurance proceeds into my checking account with Chase Bank. However, because both mine and my wife's names are on title to our house we needed a joint checking account, which we didn't have. So I had Proper send the check to our daughter in San Diego, thinking she could sign the check over to herself and deposit it into her account. But the bank wouldn't accept it. I contacted Dede again, and explained my predicament and how desperate I was to get these funds into my bank account by direct deposit. As always, she was incredibly understanding and apologetic. But more importantly she reached out to Proper's accounting department and convinced them to make an exception and do a direct deposit into my account. They just needed an email from my wife saying that she was in agreement with this. In closing, my recent experience with Proper, and especially with Dede Martin has been exceptional! So much so that I'm now convinced that I can be as passionate about an insurance company as I am about music, movies, restaurants and hotels! I never would believed it!

My taxes were done quickly. No argument there. My problem is with the inconsistencies on billing…read more When I called to schedule my appointment I was told it would be 60 max. We were charged over 200 because they charge per form. This meant my multiple w2's counted strongly against me. I lost half my refund because I have to work multiple jobs to support my family. I should have just done it myself.

I used turbotax the year before and then got a bunch of letters from the IRS and state saying I…read moreowed a lot more than I thought. Turbotax was absolutely no help. I couldn't even talk to a person to get it fixed. I took it all to HR Block and they actually fixed it so I even got some more money back. I'll be going to them from now on. You really do get what you pay for.

Terri and her team are the best! They go above and beyond to make sure their customers are taken…read morecare of. Every question we had about our coverage was answered and she made sure that we understood our policy. She is hands down the best insurance agent in the Valley!