I have had therapy here for the past two months on my recovery from shoulder and arm surgery. The…read morestaff has been outstanding. Care has been remarkable. The aquatic component of the PT has made a big difference in my recovery. I highly recommend.

GET YOUR PHYSICAL THERAPY SOMEWHERE ELSE! This place has been terrible to work with from the start…read more Took several weeks to even get any assistance to onboard as a customer, they clearly have no sense of urgency in having new patients or customers. Once I was there, he staff was very unwelcoming, and took them several minutes to even figure out how to onboard me as they there appeared to be untrained staff. They dont provide reminders for appointments like typical businesses would. On a particular situation which wouldve been my second appointment I decided to cancel all my appointments due to them having service that left much to be desired, unfortunately because my appoints were made as soon as they started and me not being available to call to cancel the appointment as i am off after they close; I didnt have the opportunity to call 24 hrs ahead of time to cancel the appointment. Now my 3rd and second appointment were scheduled back to back so the one time waiver for the fee applied to the Third appointment of the days when i called. I called and spoke with them several times there was never anyone that was remotely capable of helping me get this resolved and it took an angry text message to get them to finally call back after one of their higher ups finally saw it. Their "manager' Jessica Orr finally called me back and after explaining the situation she only kept providing discrepancies that only made her and her office more incompetent. Now after reviewing the medical bills that were charged to my insurance this further proves how much of a scam this place is: i visited the PT once and billed an amount of 480$ (96$ of which was the Medical Evaluation). After the Eval which was the only insightful meeting, They gave me 3 breathing exercises, nothing else. The bills charged were "Therapeutic Exercises" for $44, "Manual therapy" for $42, "Neuro Re-education" for $114, and "Therapeutic Activity" for $40. 3 Breathing Exercises that the PT instructor printed from a web page. In essence, they billed my insurance 5 different times for the same thing just by changing the name on the 3 breathing exercises. Paying $50 late fee to never step foot in or refer anyone to this business is money well spent. Save yourself the Trouble!

I have gone To LHFT for the past couple of years. First to improve the pain in my knees caused by…read moreosteoarthritis, then to strengthen my legs prior to knee replacement surgery, and most recently to recover from those surgeries. I received excellent care from beginning to end, from front end staff and PT staff. Their depth of experience is evident and their building culture is pleasant and welcoming. Cale Nichols made coming to PT almost fun (at least I generally looked forward to it) which was important since it usually hurt:/ Without reservation, I recommend LHPT to anyone looking looking to recover from an injury or surgery. PS - you still gotta to the work:)

My child goes to lighthouse. Woke up throwing up so I called 5 hours in advance to cancel the…read moreappointment and reschedule because my kid was very sick. There were no appointments available to reschedule so we were still charged the service fee. I understand cancellation fees but when someone is very sick there should be an exception, so you don't get others sick. The policy is very strict there are no exceptions, and it seems they are always overbooked so rescheduling seems to be limited. I do agree the PT therapist are great minus the desk policy.

I was experiencing pain and discomfort on my right knee. I was able to walk in to see the knee…read morespecialist in the Urgent Care department. Doctor Stowell examined me and quickly diagnosed my condition. The Dr ordered an MRI and prescribed medication for my ailment. I returned a couple of weeks later after the MRI and the doctor reviewed it. The doctor recommended I do not have a knee surgery . Instead he recommended I get a cortisone injection. I have been pain free for about 6 months. I returned several months later for pain in my heal. The examining foot doctor diagnosed plantar fasciitis and ordered physical therapy. The therapist indicated that the fasciitis is a result of chronic tightness in the calf muscle. The therapist performed a muscle relaxation massage on the calf and several stretches. Those exercises worked great!!

I normally don't post reviews, but after my experience with this clinic -- and now seeing the…read morerecent CDA Press article about Blue Cross of Idaho requesting an investigation into Post Falls ER & Hospital -- I felt it was important to share what happened to me. I waited nearly three months to see Dr. Richard Lee Stowell, under the guidance of my physical therapist. When I finally got in, the visit lasted barely five minutes, with no meaningful examination, no new information, and no real plan. Instead, I was referred for a $500 MRI at Post Falls Emergency Hospital -- a facility the news is currently spotlighting for billing and arbitration practices. I later learned this MRI referral was tied to OSL and its partners, something that was never explained. Privacy was another major issue. During what should have been a confidential consultation, eight different people came in and out of the room with no introduction and no request for my consent. I did not agree to discuss my personal medical information in front of them. Despite being told to "come in ASAP" because the condition could be serious, the follow-up appointment was pushed out another 3-4 weeks, first to August 25 and then to August 27, with no explanation. The urgency they expressed simply wasn't reflected in their actions. When I finally emailed saying I would not be returning, the office manager called twice -- once to apologize and once to offer a refund of the $250 I paid upfront, asking me to come in and sign for the release of my records. I signed the release, but the imaging from the follow-up was never provided to me. Later, I received a letter stating the clinic was "terminating" me as a patient, even though I had already ended the relationship myself. The letter had no clinical purpose and felt like after-the-fact paperwork cleanup rather than genuine medical follow-up. This wasn't a simple scheduling mix-up. In my experience, it was a pattern: * Urgency stated, then ignored * Patient privacy overlooked * Administrative promises not kept * Records handled questionably * A referral pipeline tied to a facility now in the news for its billing practices Northern Idaho patients deserve better -- better coordination, better privacy, and better follow-through than what I experienced here.

Dr. Moss did my total left hip replacement just yesterday, 7/8/26. He's great. He explained…read moreeverything that he would be doing in surgery. Everyone at MWOS was great from the moment we checked in. The receptionist was very friendly and discreet when it was needed. My nurse, Cathy, was awesome She took great care of me, again explaining everything she was doing and why. I needed some special assistance at one point before going in for surgery and she handled it professionally and, again, with discretion. She also took care to include my husband in all conversations as did everyone who talked to me before surgery. The nurse who took care of me in recovery was great! I think her name is Wendy. Made sure I was comfortable and coming out of it well. The nurse who wheeled me out to the car whose name I didn't catch was also very friendly and made sure I was moving correctly when getting into our Jeep. Everyone here was awesome! I highly recommend NWOS and Dr. Moss. I have not had one bad experience there with anyone and am looking forward to having my right hip done there as soon as I can.

I came for a consultation about an injury. I needed a doctors note to validate my time off request…read moreat work. The Doctor said she usually only gives those for school. I explained I needed it for my sick time request and she said to wait in the lobby. I proceeded to wait thirty minutes and had to request the two line note three times before they handed it to me. The nurse who took my vitals threw my arms around like i was a toy or something. They also ordered an xray when we already has an MRI. They also didn't offer to validate our parking but did for all other patients we witnessed checking in. I'm really confused and bewildered by the way I was treated. I also need to get a second opinion because she treated my obvious issues in the scans as non problematic. If you have a choice go somewhere else. people are just paychecks to this clinic.

I just recently started coming here after I got rear ended by a drunk driver. Immediately, everyone…read morewas extremely helpful. They truly want the best for you! I have since finished my treatment and couldn't be happier. I always leave with a smile on my face! Dr. Anthony is so personable, caring, and fantastic with his adjustments! Jonathan Bechard has been fantastic with his massages and is very personable too. Both played a key roll in my healing process and I cannot thank them enough for their treatment. The ladies at the front desk are always with a bright smile on their faces and so eager to help and accommodate you. I recommend this practice to anybody who needs/wants any type of chiropractic care or massage treatment. I wouldn't go anywhere else!

Do not come here. There are much better options in the area. Would drive 25 min to not even be…read moretreated for 5 minutes. Just know after ur first appointment the rest of your appointments will be 5 minutes. Didn't help my pain at all, not even one bit. The chiro I'm seeing now does and definitely takes longer than 5 minutes. Seems like more of a money making machine than a chiro office. Just get them in get them out get our money right? So I would drive 25 minutes, usually wait 5-15 minutes after checking in and then only be seen for 5 minutes. For massage, the male masseuse I had made me extremely uncomfortable..was lecturing me and non stop talking during my appointment. I specifically asked for a female masseuse after that and they kept scheduling me with men so why would I show up to the appointment?? Ridiculous to charge me no show fees, so you expect me to place myself in an uncomfortable situation with a man because you can't follow a basic request? Enjoy my $300, because clearly y'all need it more than me :) I hope you're proud of yourselves charging a young woman who was the victim of a reckless driver because she didn't want to be in an uncomfortable situation with a man. Also, this is an unsafe area, tweakers hang out right outside the building. Much much better options out there. Really disappointing you guys...I would assume you got in to this field to help people but clearly I was wrong. Major changes need to be made, I strongly urge you to do better and treat people with respect and dignity.

Dr. Dierdorff is fantastic! I have arthritis in my lower back and both knees. He has helped me…read moreunderstand the mechanics a lot better and shown me exercises that have help...a lot!

From the time you walk in the door the professionalism is apparent. They have state of the art…read moretechniques and you can tell they practice what they preach about being able to tailor treatment plans that best fit the patient. BTM deviates from the typical break fix model and takes a proactive approach to getting the patient beyond their desired finish line if they are equally committed as their treatment provider is. I wouldn't recommend anyone to go anywhere else.

I have a right shoulder torn rotator cuff. I was not happy that I was being charged $60. for each…read moreappt, even when my health insurance was covering the initial cost and also when it's related to the same injury/claim.

I had knee replacement and went to U District PT in the valley. Love these guys…read more Great group. Accommodating to work with my schedule. Fun to work with and a fantastic group of professionals. Within 6 weeks I had outstanding results. Continued once a week for 9 weeks and am very pleased with the outcome. Yes they work you hard but they want the best results for you. You can't find a better group of folks - I would strongly recommend them

I wish I could give more stars…read more My Physiatrist referred me to Tailwind for physical therapy for my shoulder. They are amazing. They even have therapy dogs! Very caring and supportive environment. They are always checking in to see how you are and modify where needed. Great treatment suggestions for at home care as well. The office support and management are wonderful as well. Very knowledgeable and kind. This is the best PT experience I have had. I highly recommend them. Conveniently located just off Grand on 28th.

I am a current client at Tailwind Physical Therapy. The staff are amazing, informed, and…read moreprofessional. I work with Paige and Jake. I look forward to my appointments.