I would like to thank Brent of Lamm Insurance for helping me with my home and auto policies and for…read morehis honest feedback. He promptly returned my call and listened to my insurance needs and found the best option for my family. I saved a great deal of money by switching and am happy I made the call to ask for a quote. Brett had been in the insurance business for 23 years and understands the laws and scenarios and advises on the best customized option. Thank you again!

Lamm insurance is the best agency in the triangle. I had Brent as an agent when he was at Farm…read moreBureau and when my policy was up I followed him to Lamm Insurance. I worked with Tammy who is awesome and so patient with me. I had so many questions for her and she happily answered every single one of them, even if I asked the same question over and over again. She explained insurance terms to me so I could understand. While Tammy was out on vacation and I had a question, Brent was more than happy to assist me and make sure my home insurance was correct and active. When I call the office the receptionist are always pleasant and if my agent is out of the office, they make sure the message gets to them in a timely manner. Tammy always emails or calls back within an hour. By far the beast agency I have dealt with, excellent customer service.

Nancy was a pleasure working with. Very professional and fast and gets anything you need done!read more

Several weeks after dropping off our financial materials, we'd heard nothing from them, and were…read moresurprised when a refund check arrived in the mail. Seems Nancy not only prepared and e-filed our taxes; she also decided how much of our overpayment to refund and how much to apply to next year -- without consulting us!

In this office, informed customer service is a lost art,…read more Allow me to express my utter and total dissatisfaction with the way Ithat this has been handled by the billing department and the tone of the communication from your office, specifically, anyone other than Sandy. The difference between the intent of the fact-finding and the impact of the accusatory tone of the "office to client" communication has left me with little trust in the service part of customer service. We are well aware of all that transpired between October and January. There was a lag between the license plate being turned in and the notification to your office. We had no problem paying the difference due to that error on our part. Owned and accounted for by the customer with no tone, no complaint. However, it is brought up as the reason for all the issues. I am still confused as to the system failure that a simple addition caused after the change was resolved. However, the billing department's lack of oversight and accountability has not, nor will it be, owned by anyone other than the customer. I called in good faith this week due to a text message about a past due balance. After several conversations and more patronizing and repetitive information, the resolution is that the money was "FOUND" and we are back on track. This has caused undue and unnecessary stress on a customer whose error was to add a car to the policy, which complicates the system. It would appear that the system would appreciate the business, but that is not the case. I do not need another patronizing lesson on how the system does not work. I would appreciate due diligence and investigation prior to the blame game, of how the change of adding one car has completely crashed the billing system to such an extent that several systems are misaligned. Now I am just a public school teacher and not a multi-billion-dollar industry, but I cannot imagine that this is good for business.

Far too often, we are quick to criticize and reluctant to offer commendations. Sandy answered my…read morequestions thoughtfully, and ensured I understood the process. Additionally, she offered practical solutions which saved money. Looking forward to a bright future with StateFarm.

A giant oak on Club Boulevard lost a huge branch. It speared my windshield and smashed into the…read morepassenger's side dash while my car was in the NCSSM parking lot late on a Friday afternoon. Broken windshield, dented hood and roof, and mechanical damage as well. The claims experience is great. I had rental car coverage and had a car the same day. This kept me on the road until the windshield was repaired. I waited until school was out to do the other repairs. All went well. I carry auto, homeowners, and umbrella coverage through Amica. I highly recommend it. Great service and reasonable rates.

I have been an Amica customer since the 80's and until recently have had good experiences. Their…read moreemployees are awesome. Their online servicing is the worst and makes the overall rating leaving much to be desired. I'm beginning to shop for service through other carriers, so we will see if that produces savings and a better online experience. The past two years I have had to personally manage all the billing as they continually screw up application of amounts due and paid. If they intend to retain my business they better improve their portal tools quickly.

We love this Insurance company. Our agent has helped us with multiple policies and has advised us…read morethrough some important business insurance decisions. These guys have been extremely helpful and have impressed us with the personal touches and attention to detail with everything related to our insurance needs. Faxes, emails and phone calls are returned quickly and there have been no surprises or mistakes in our billing or correspondence. They have impressed us with how easy it is to deal with them. In addition to this, we have never had an insurance question that our agent couldn't answer. We have had two very different kinds of businesses insured with them (one a few years ago and one currently). Through this we have found them to be knowledgeable and patient with insurance advise and Mike (our agent) has even come all the way across town several times to help me understand how to best cover our businesses and feel at-ease about having the right coverage for our needs. I would recommend them to anyone.

We love doing business with Thaggard Insurance. They care about their customers and are willing to…read morego the extra mile. They are a family owned business who will sit and talk to you and explain everything to you and work with you. I would highly recommend you let them handle all your insurance needs.

Candy was incredibly helpful and supportive! I have had a great experience with this State Farm…read moreagency for quite a long time now!

Kody was amazing he helped my husband and I gain a better understanding of the insurance we needed…read moreand the best coverage for our needs. He was quick to respond to all of our questions as well. Our policy was up and running the same day we finalized everything. We are excited for this new journey with Stare Farm.

Very helpful, friendly, and works with the specific needs of each client. I had my plan…read moretransferred from out-of-state to NC almost immediately.

I have been going to the New Bern ave office in Raleigh... Ricky has been Awesome !!!!!…read moreAlways polite and good service and words of wisdom for the next year...