Impossible to get a response from these people about what should be simple questions regarding…read morepolicies they manage for you. Incredibly frustrating dealing with them - you contact 1 person and get a response from a different person sometimes weeks later. Unacceptable way to do business, especially as an insurance broker.

I love that it is personable, local, and all my interaction has been great - helps me understand…read morewhat is going on with my insurance and I'm never bugged about anything new or pursued to get more than what I need. It's just nice to know that a phone is answered by a person, and if not, messages are promptly returned - there are little touches like birthday calls and things like that just make it feel like an extension of my home rather than some nameless corporation.

Matt and his team were extremely helpful when we had issues with our claim with someone else's…read moreinsurance company. He opened his office early and stopped everything he was doing so he could try to resolve a stressful and time sensitive issue. Matt gave us great advice and followed-up with us after the weekend. Though this wasn't an issue for Matt and our carrier, he did go out of his way to be sure we got the customer service needed because we were simply one of his clients. Thanks Matt! Mike and Laurel V.

I was recently searching for the phone number of the Matt Roberts Agency as I needed to discuss…read moresome upcoming changes to my policies when I came upon the previous review. I sympathize with the previous reviewer as it seems it's been a rough time and year for her and her family. However, my experience with the Matt Roberts Agency, and Tina in particular, has been quite different so I felt the need to share my experience with them. Several years ago, I made the decision to move my policies from another carrier. During that process, I spoke with both Tina and the owner, Matt Roberts. Based on my conversations with them, I decided to move my home and auto policies to Erie Insurance. Their rates are tough to beet by any of the larger insurance firms within Erie Insurance footprint. Earlier this year, we had hail storms pass through the Charlotte area, and my roof was damaged in the process. Prior to contacting a roofing contractor, I reached out to Tina to discuss the issue and determine next steps. She was very helpful in providing a clear and concise "next steps" timeline. She also provided information on the things I should be looking for in a roofing contractor. Once I decided on a contractor, she assisted with scheduling an appointment with the adjuster and my contractor. With the extensive damage on the roof, the adjuster recommended a new roof be installed. The process was very smooth from end to end, and I'm quite happy with the new roof that was installed. No more leaks! Tina and the agency have always been quick to provide quotes on changes I plan to execute with my policies. I recently dropped a vehicle from my policy as well, and lost the multi car discount provided by Erie Insurance. This isn't unusual and the same thing is done by my previous insurers as well. I think it's important to realize that decision is made by the insurer, not the agency itself. I will add that Tina was quick to answer any questions I had during this process, and was prompt with sending updated quotes for my review. I hope those reading these reviews will consider the experience I've had with the Matt Roberts Agency. I wouldn't hesitate to recommend them to my friends and family.

Allstate has been there for all of our needs, including an accident. They were really helpful and…read moreresponded immediately!

A friendly, responsive agency that has recommended ways to save money and maximize our policies. We…read morewere State Farm customers for over two decades, and I wish we would have moved to this agency sooner.

I'm frankly stunned by how professional Lavonda was given that I needed a policy for about ten…read moredays. Lavonda had a funeral to attend but she still found time to write a policy for me. And when I told her it was only going to be for about a week, she didn't give me any attitude. She treated me like I was a lifelong customer. I don't live in North Carolina but if I ever move there and buy a house, there is no one else I would even consider doing business with. Thank you, Miss L!

Working with triangle insurance alliance was the easiest transaction I've ever had with an…read moreinsurance company. Troy was able to quote me a rate lower on auto and mortgage insurance than any other company. I transferred all my insurance to him and he took care of everything, including canceling my previous insurance. Amazing customer service and rates!!

I've been insurance with this office for many years now and their response through text during…read moreoffice hours is mind blowing, it's the best experience and customer I've ever had with any insurance compan. Highly recommend them!

I just don't know where to begin! Jeff Langlois and his staff has been a part of my family for…read moreyears!!! They are so professional, their customer service is excellent, and they go above and beyond to make sure that my family and I are taken care of! Maribel checks in with me on a monthly basis. She helps to keep me on top of my accounts for my personal and business. My father passed away in 2016 and Jeff and his staff were right there with us every step of the way. He called to check on us to see if we needed anything. He brought documents to us. There are so many things that Jeff has done for my family throughout the years. Jeff is not just our insurance agent, he is like the brother that I never had. I'm so grateful for him and his staff. I highly recommend Jeff Langlois !

I have been working with Teri LaRocca's office for over 8 years now. Magee and Justin has been…read moreextremely helpful throughout the process from the time policy is written through updating and information on claims. Recently I had to make a very tedious update to my policy, Magee went beyond to ensure policy was written correctly the way it is and ensured it is setup for auto renewal to save me the trouble of remembering to make payment. Thank you!

We are moving into North Carolina from another state.I found Teri Larocca's office info on line. I…read moretalked with Miss Sarah Swartz multiple times for my home and auto insurance. She is very thorough, patient meticulous and very pleasant to talk with. She found policies exactly as per my requirements. She also helped me to find an umbrella policy as State Farm does not offer it in North Carolina right now.

They were extremely helpful when I needed homeowners insurance right away. Lauren Washington has…read morebeen very knowledgeable and incredibly responsive.

Great insurance company! We are extremely happy with our service and the professionalism of this…read moreinsurance group. Thank you, Conaghan.

Choose anyone else but State Farm!…read more State Farm charges twice the amount for auto coverage as other insurance companies in the Raleigh NC area. Do your research before you sign with State Farm. I discovered that I could get the same, "apples to apples", coverage with Erie Insurance through another agency. This info was discovered after being a State Farm customer for a decade or more. Do your research and save yourself some cash!

Wayne and his team provide great support for my business (NerdsToGo) and family insurance needs…read more The number of different insurance policies that a business needs today is insane, but Wayne and his team stay on top of our needs and enable us to stay focused on our customers.