Always, right on target with diagnosing the issue; and then fixing it. The owner knows everything…read moreabout cars, and will get the job done fast. Fair pricing also.

Car buying should be a fun, exciting and memorable in a positive way. You never know what someone's…read morestory is. But, when the customers are buying a car they are buying something that will hold and create memories. Our first Hyundia was a 2017 Santa Fe that we bought while stationed in Oklahoma. That car holds many memories of road trips, military moves, the drive home from the adoption celebration of our two children and so much more. Last night we had nothing but the best at Southern Hyundia in Newport News. When we arrived we walked up. The goofy family of four that we are. As we approached the doors, Joel popped on out. He was as jolly as could be ready to help. Now I was already nervous walking in to start this process as we just had a negative experience at a different local dealership for a different brand 6 days prior. So I was slightly expecting the same service. Joel proved us wrong in just under a minute that he was here to help this family of four. He greeted us, introduced himself, then asked for all our names. He shook our hand including my children which is a major plus in my book. He heard our daughter's name and pronounced it correctly not once but twice. For whatever reason some have trouble with her name. He asked what we were looking at and we began the process. He provided us with a lot of information about Hyundia, what they offer, what comes with a purchase and so on. He knows his stuff. He showed us the palisades that we wanted to see. He explained all the trims he had. He not only spoke to my husband but me as well. That is a big deal to me. My husband and I work together not separate. We make decisions together. He was engaging with our children the whole time. Our test drive was fantastic. Simple and painless. We were able to test drive just us as a family of four. Joel stayed back and let us go to town. We were able to be comfortable and have candid conversations in the car while I drove around. When we got back we were ready to talk numbers, sign that dotted line many times and go home with our new family vehicle. Joel got our kiddos set up in the lounge with snacks, coffee and water... don't judge they are 13 and 18 LOL. He got my husband set up with a coffee and took care of me as well. We sat down and went through the process. We're were greeted a few times by different employees. It began to feel more like a business deal with family. I liked that the "numbers" were processed through in an open area behind a few glass windows. Made it feel more transparent. Once we talked numbers and settled on something we were set. We headed into Chris B.'s office. He was the money man. He got us all set up, was very thorough in his work. There was a video we had to watch and engage with. I personally had no problem with it. It made me more informed. Chris was professional and engaging the whole process. He made sure we were taking care of. When we negotiated a few times not once did he seem annoyed or irritated. He did his job, but was positive and respectful in all his approaches. Hyundia itself seems to care. We had the same top notch service in Oklahoma. Almost identical. We actually became friends with our sales associate so much so that I sent her a text once I was home about our new ride. She was excited for us. As we were going through the whole process I was looking for signs that this is what we should be doing. I've been doing that for a very long time. Last night was one sign after another. Without going into details, cliff note version... Maine, children, college, military, retired military, and much more. In the end we purchased a 2026 Hyundia Palisade Calligraphy Edition in creamy white. Now I shall go grab myself my emotional support water bottle, a blankie and sit on the couch... to read the manual to our new whip! I highly recommend Southern Hyundia in Newport News. If you go I hope you're blessed to work with Joel and Chris B.

My wife and I travel so why not a new car we live in pa…read more and we new are new car needed a oil change and tire rotation. Oil change would be do when we are going to see child in military so made appointment A week before going down talked to Larry and he told me he had A 1pm appointment and I agreed to the time. showed up 15 min before appointment and left car for oil and tire rotation came back 2hour later and car not done Larry gave me some bs line and I asked how much longer do I have to wait rob the other fool at the counter told me it would be before 5pm. Asked to talk to the service manager and he never took the time to talk to me sat there for another 15min and someone came out never said ho he was but got us out of there . Wife said it could have been a lot better but I say COULD`VE BEEN BETTER

One of the best customer service experiences I've ever had with anything vehicle related, From the…read morequick response down to the cost effective estimate was absolutely amazing. Nicholas was professional throughout the entirety of the brake replacement process from start to finish, definitely got a loyal client.

I highly recommend BKS Automotive & Diesel Repair for any car repair that you may have. I contacted…read morehim explaining the issue that I was having with my vehicle and without even doing a diagnostic he knew the exact problem. He's very knowledgeable about any car issue that may be troublesome for you. The pricing is AMAZING! He even provides recommendations for future work they may be needed. Which is useful for some people that are on budgets.

I recently had the pleasure of experiencing exceptional auto electrical service at KC Auto Repair…read moreInc. I can't express enough how satisfied I am with the quality of their work and the professionalism of their staff.

I found Daniel's Automotive Center on a cold, dark, rainy night....or rather it found me. I was…read moredriving home in the dark, rain pouring down, and my car catastrophically died on me. As I called for help a nice man offered assistance. He told me he had a repair shop and I could have my car towed there. I check with my insurance company's roadside assistance, and they approved. He gave me a ride home in his car and he lead the tow truck to his shop. He then came in next day, a Sunday morning, and repaired my car at a fraction of what the dealership would have charged me. Since that night I have gone to Daniel's for new batteries and they were tested and installed promptly. Once again, at a substantial savings over my dealer's repair shop. Daniel's Automotive Center has earned my loyalty. I will be a customer as long as they are there. It is a bit of a drive from my home in Kempsville, but it is worth it. Good, honest, hard working people should be rewarded.

I've worked with both the service department and the parts dept and was very pleased with both. I…read morehighly recommend!

I KNOW I have left a review of this place before... but I suppose I'll write up another…read more I did not purchase my Volvo from this dealership because, although I was putting $10,000 in cash down and had about an 805 credit score, they refused to try to negotiate with me on the price AT ALL. Also, I was going to be charged for them picking up the color I wanted from another dealership. So I drove to Northern Va for a better deal and the exact car I wanted. So if I were rating the based on that - it would be a 2. But this is more for service since then. I do get all of my warranty work done on my Volvo here since it's closest to home. The service team is always very friendly - they've even given me another car for the day a time or two when I didn't have a shuttle to get me to work and needed to get in bc warranty repairs were being completed that would take several hours. I have no complaints - the warranty on my Volvo is great so far and all of the major work or upgrades I'd need have been covered as well as oil changes and windshield wipers. The dealership itself is nice and clean and the location is great right off Virginia Beach Blvd past Town Center and just before BMW.

I had to pick up items from my recently totaled out car and they were beyond helpful. They let me…read morepull right up and clear my items out. I needed to get my license plate off my car which was under my car. They pulled the tow truck right to it and lifted it up. They unscrewed both and handed them to me. Very friendly company. Very well maintained to for an auto shop. The office was air conditioned and very professional.

Recommended by the nearby Firestone, but maybe their actual work is excellent but you can't get a…read morehold of them as they don't follow their posted open hours. Twice I've come to their shop on Sat before noon & they were closed. Waited/came 11:15-11:45. The number listed goes to the adjacent auto selling place with same name & was told the body shop is open every other Sat... NOT TRUE since I had been here last Sat & no one here. I'm going elsewhere!

This place is way over price they wanted almost 900 bucks for a part that was 200 from hall…read moretoyota I was told it takes about 2 hours maybe lil under to fix it so they definitely are trying to get over on people there very disappointed honest I told the wut was wrong with my car they did diocese anyway just so they can charge me more mny wut a joke

​I am pleased with the service I've received from H & M Auto. They've proven to me that small…read morebusinesses are better than franchises. These professionals explain everything and do their best to offer a fair price.