Terrible communication, poor service, expensive, and utterly unwilling to work with you. I requested a service, explained what had been done already and what I wanted done. Larry's came in and redid what had already been done and did not do what was requested. When they sent the bill I called them to explain what they did was wrong. They refused to work with me, even after I offered partial payment. The problem was still not fixed. I had another plumber come out, do what I requested Larry's to do, and the issue was fixed for a third of the cost. Larry's continued to refuse working with me sent me to collections after not responding to multiple requests for a reduced bill. They said they'd get back to me. When I asked them why they sent me to collections they said that I didn't follow up enough with them. I paid the collection agency. Do better business. read more

My 80+ year-old mother-in-law, a life-long Juneau resident, suddenly lost heat throughout her house mid-October (2022) right as temperatures plunged. Larry's crew got right to work on what proved to be a pretty nasty situation, involving tight crawl spaces, a buried tank and unexpected cement. We live in Fairbanks, Larry kept me apprised throughout, as his crew got the job done ASAP. A lifesaver as far as my wife and I are concerned. read more

Original estimate/quote to replace all 12 water baseboards, $6K, agreed to quote. Installation started and all but 2 bdrms were completed, and I informed them if close to budget not replace 2 small non-functioning baseboards in another area. I received bill and called saying job wasn't completed yet. So, arrangements were made to finish. Once completed I paid the invoice of $5700. Only to get addl. invoice of $2550! Not on original quote. I wouldn't have done project had it been $2550 more than I was quoted. Called and they said they swore I knew, even tenant agrees they didn't have product to finish job (Home Depot out of stock) and she knew they didn't complete it. Not once was I told it would be $2550 more. Very disappointing because I have been a loyal customer to Larry's since 1993. I don't agree and wonder if anyone else has had this issue. I will not give them any more business ever. read more

Larry's Quality Heating & Plumbing - After the remaining 2 bdrms were completed I paid the balance of $5700 on 7/22/22, received this addl. bill after job was completed. - Plumbing Near Me - Juneau, Alaska

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The folks in the office were friendly and helpful. The plumber, Steve, was fast and efficient and very kind. This is the second time we have called on Larry's to help us out with a plumbing issue, it will not be the last. We are very happy customers! read more

Terrible communication, poor service, expensive, and utterly unwilling to work with you. I requested a service, explained what had been done already and what I wanted done. Larry's came in and redid what had already been done and did not do what was requested. When they sent the bill I called them to explain what they did was wrong. They refused to work with me, even after I offered partial payment. The problem was still not fixed. I had another plumber come out, do what I requested Larry's to do, and the issue was fixed for a third of the cost. Larry's continued to refuse working with me sent me to collections after not responding to multiple requests for a reduced bill. They said they'd get back to me. When I asked them why they sent me to collections they said that I didn't follow up enough with them. I paid the collection agency. Do better business read more

10/19/17 - We had a problem with our kitchen faucet and after making many, many calls to various plumbing companies, one included Larry's. At first we were told that they will do their best to send someone over later in the afternoon. When I called later that day, I was pretty desperate because now we had a leak under the sink. The lady on the phone was so nice and understanding and was able to get someone over to our house and at about 3pm, Dalton arrived and saved the day! He removed the faucet that was installed by another plumbing company only 4 years ago and failed us. My poor husband was running around trying to get parts for the old faucet, then decided to just buy a whole new one. He brought it home while Dalton was just completing the removal of our old one. Dalton was very patient, didn't do a "rush job" like the previous plumbing company did, so it was done correctly. I was so stressed out because I was on leave from work so I could be at home to help take care of our little min pin that just had surgery to repair her torn ACL and to have to deal with this faucet issue was very upsetting. Dalton was very professional and courteous; he even removed his boots upon entering our home.Thank you to Larry's Quality Heating & Plumbing for dealing with my frantic calls and not hanging up on me and sending Dalton to our rescue! You guys are our "go to" P&H company from now on! LQH&P won't give you the run around or put you off because you aren't a big enough account for them to worry about. read more