Peter and his staff do an excellent job . My first time here and they treated me like I had been…read moregoing there for years. I had to get to Boston and they went out of their way to make sure I was able to . I definitely will be going back there . Very satisfied .

The week would not be complete without a big shout out to the guys at Rt 102. Last Saturday my…read moreTelluride lost the serpentine on East Street in Lenox. I was able to coast down Rt 7 into Lee, where i parked in the Big-Y lot. A search for auto repairs led me to highly- rated Rt 102 Auto Sales and Repairs. I called them Monday morning and was able to drive the mile to their shop. They were on the case at once and were able to get new parts and make the repair within two days. They saved our vacation with customer-oriented care and repair. I recommend them without reservation!

My wife brought her Audi to Bob and he did an excellent job at a fair price. Bob is a very pleasant…read moreman to deal with.

Wow, the people who run this place are certifiable. I've never had such an awful experience. Long…read morestory but after my car sitting there for 2 months not being fixed, I needed a jump to get it going so I could take it elsewhere. What a fiasco! They accused me of dumping my car there, even though they kept saying they'd fix it. It's a long story but these people showed no empathy and treated us like we were stealing our own car. God help you if you show up at lunchtime!

I knew that I needed rear rotors replaced. While they had it on the lyft , I received the call, i…read morealso need a wheel bearing replace. Peter had the job done before and of business on a Friday. We had the truck back for the weekend! Thank you Pete.

While driving through MA on the way to NY, we had a minor engine issue and had to stay in the area…read morefor the night. Pete was able to get us in first thing in the morning to address the issue and was very helpful!!

Good company. reliable towing and servicing Some towing…read moreoperators are a bit rude but not as bad as the local AAA . Would recommend !

Driving through, heat shield started dragging. They were kind enough to look at it and fix it…read moreright away and we were back on the road.

What a great place! They took my car in at a moments notice. Removed a nail that had been stuck in…read morethe tire and patched it. All this happened within an hour of arriving, so grateful. Also, they were very kind and had coffee and magazines in the waiting area:) my trip can continue on now!! Thank you

I always grow suspicious when an establishment has a perfect (5)***** stars reviews, however after…read moreusing Ford's Auto Repairs, talking to the owner Mike Ford and explaining the urgency of getting my wife's Ford Fusion repaired rather sooner then later because we were form out of state, and must return back to work, I completely understand the outstanding results of this shop in obtaining such an amazing status. the repair was done in timely fashion with the upmost professionalism one can render, not to mention at a very fair and reasonable cost. i give this wonderful gem a 10 stars if I could. Thank you Mike and the whole team for being such a great part of your town.

Is it possible to leave minus stars? On New Year's Eve 2022, in the afternoon, we noticed that a…read moretrim piece beneath the bumper of my Camry was dragging along the road. Most shops were closed; John answered the phone and curtly said he could remove the piece or repair it. We said we were on our way; we had to drive slowly. Perhaps 15 minutes later (it wasn't yet 3 PM) we arrived to find he had closed up. That felt unkind and ungracious at the very least. I rang his phone and no one answered, even a message. Did we take too long to get there? Sorry, John, if that was the case. But anyone who wants to deal with him should be aware of a certain selfish rudeness in the business plan.

They say they're available 24/7 but I called on a Friday at 5pm and they told me everyone went…read morehome for the day

I dropped my daughter's car off in the morning to be assessed for a problemthay was preventing it…read morefrom being inspected. By 10.28 am we had a detailed list of the tests that were performed with an exact breakdown of time, cost, and GET THIS....PICTURES. Yup, they attached pictures of each issue they need to fix and described each in detail. You then got to go through the proposed project and approve what you want to be done and what you want to hold off on. I'm from a small town and I certainly have never seen this before and was impressed. Yes, it is expensive but one can expect that when you have a foreign car. No one goes into purchasing a foreign car thinking it will be cheap to fix if something goes wrong so we were not surprised at all by the cost. In fact they did come in a little bit lower than my husband and I anticipated. All in all, we would highly recommend this auto repair shop and will be happy to return to get our car taken care of by them.

Owner has a bad attitude and doesn't want to do real mechanic work because he knows he over charges…read morefor everything and doesn't want people coming back calling him an a hole because it isn't fixed right. Just wants to service the upper class demographic so prices are hardly questioned. If you want to pay $150 for a $15 dollar part that takes literally 3 minutes to install, then this is the place for you.

What a nightmare I had with this mechanic!! If you lack a penis, avoid this guy at all costs or it…read morewill truly cost you. I brought him a van with bad motor mounts. He disassembled the suspension, redid the brakes, rotated the tires, changed the fluids, and more! He completely ignored the motor mounts and my diagnosis. He even called a dealership in Springfield for advice!! After nearly $2,000 of work, the problem was not fixed! I knew when I walked in and saw the drive shaft on the floor, I was in trouble. I asked him three times, what about the motor mounts? Did you check them? He said, No, with a smirk, and brushed me off, then couldn't understand why he couldn't solve the problem...duh. He had the van for three and a half days. When I left, I still had the same problem I brought it in for. He even told me it might feel worse now that the suspension had been completely redone. Fantastic. So frustrating. I brought it to the dealership, and they said hey, your motor mounts are trashed. I said, I know. Now it's fixed, and this Wrights guy should give me back all of my money for the work he did that didn't need to be done. I know he didn't listen to me because I'm a woman. So if you're a woman thinking of going to him, do yourself the hugest favor of going elsewhere. Unless you have too much time and money on your hands. Then feel free to keep this idiot in business.

Was driving east on the Mass Pike in my old Ford van when the throttle stuck wide open. stopped it…read moresafely, and i remembered that Wilson Wright was at the Lee MA exit just down the road, so i told the tow truck driver to drop us off there. Wilson diagnosed the problem (throttle linkage at the carb) and repaired it quickly and efficiently, and charged me a very fair price. he's an old friend and I highly recommend him.