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    Larson's Ace Hardware

    2.3 (3 reviews)
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    5 years ago

    Helpful 1
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    5 years ago

    Disappointed! Always enjoyed a home town business, but I will not go back. Did not get the feeling this place valued my patronage.

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    6 years ago

    Drive anywhere else, no matter how far. These people do not care about their customers.

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    Lowe's Home Improvement

    Lowe's Home Improvement

    1.6(10 reviews)
    1.7 mi

    At first I was so happy to see a good number of employees available around the store to help. The…read moregentlemen who helped me pull and cut lumber was very kind and helpful. Everything was great until check out in lumber. When youve closed all but one human checkout lane, I don't think there's an excuse for having someone who 'isnt trained in this department' like the woman who rung me up, running the register alone. She didn't understand me when I told her my lumber had been cut so at first she scanned in double the amount of what I was purchasing. As many times as I tried to explain that despite there being 12 lengths of wood, I should only be charged for 6 lengths (cut in half to make 12) she didn't understand. I tried to show her that the screen read a line item that was 12' long and clearly I had a bunch of 6' pieces. Even the guy behind me in the checkout tried to help explain that she just needed to scan 6 times. In the end she still charged me for two additional lengths that I had to go to customer service to get refunded. I almost asked if they could page someone who knew what they were doing, at minimum I should have just given up and gone through self check out. Considering how many employees I saw at the store, someone else should have been running the single open manned check out. If she was in training someone should have been there with her.

    Hands-down one of the worst contract services experiences I have ever dealt with. No…read moreaccountability, and no desire to make things right for the customer once they get your money, which they demand up front. Sneaky charges in the contract for things we did not need. The door and windows we picked out were ordered and re-ordered for several months, and when they finally were delivered everything was the wrong size. The installer and his crew arrived the next day and said they could make them work with additional trim materials from Lowe's, otherwise it would be another nine months to a year. But Lowe's was not keen on providing those materials, which took nearly another month to resolve. Another month to order tubes of caulk, and then we were placed at the very bottom of the waiting list, two months out! This is supposed to be a much-needed upgrade for my 88 year-old mother's home, and instead she has had open holes with exposed insulation around each window in the interior of her home for the last three months, and another month the go. Not a single "We're sorry but will make things right." Dozens of calls and hours of hold time to various customer service lines. Never were calls returned when they said they would look into it and contact you within 24hrs. Lowe's claims to honor veterans, but this is one veteran and his family that they have let down and left hanging.

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    Larson's Ace Hardware - hardware - Updated August 2026

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