Home Depot Ludington, MI I purchased over $4000.00 in carpet and Flooring, March 2021 The installers they use are terrible and they do nothing when this contractor causes damages in your home.  The installer, CFI, had equipment that leaked oil on my carpeted stairs and hallway.  I contacted the store manager and he assured me it would be taken care of and replaced.  They sent the Home Depot flooring representative and a manager from CFI (their flooring contractor)  to my home after I spot cleaned to avoid more carpet being tracked up with this oil.   I told them I called professional cleaners and was told by both oil has a residue and "wicks" to the surface after cleaning, no guarantee because its permanent.  I was told by CFI I had no proof but I had already sent the pictures to Home Depot store manager and they have the proof!  Be cautious about using these two businesses.  My home carpet is permanently damaged by Home Depot Useful Funny Cool read more

nicest most helpful Home Depot folks i've had the pleasure to deal with, thank u! said my post was too short, which btw is my favorite rapper! jus dont use HD for appliance delivery, the good rich white folk get upset when it doessnt go accordin to theyr plans lol read more

Awesome store, awesome service. Enjoy every visit I've made to Home Depot Ludington. They always find a way to get my important home projects figured out. read more

Home Depot, a place that is always busy but always find what i am looking for. They just need to improve more on cleanliness.

The store uses a terrible delivery service. Lazy, horrible delivery men. Didn't even take the appliance off the truck. Must've been pissed about working today. Can't talk with a real person at their headquarters. Never purchasing from again. read more

12 days before Thanksgiving and 7 days before family get together in Michigan before heading out to Illinois for Thanksgiving my stove went out. Long story short spent two days searching and reviewing ovens and decided to purchase a highly rated Whirlpool Oven/Range from home depot as they would be able to deliver that Thursday in time for the family get together and before I left town. The delivery came late in the afternoon . Oven was defective at the electrical connection and the nice delivery men said they needed to return it and I would be contacted for a replacement. Within approximately 30 minutes I received a call from the delivery company and all they were concerned about the delivery men whom I said were very professional but what about my range. They said Whirlpool would contact me. I have yet to here from them , family is here today ( Saturday) for a weekend dinner, had to scramble and buy devices to cook a Turkey ( the Big Easy Turkey Cooker from Lowes ) $100.00 and a few other items to salvage the weekend ( another $50 ) plus I am leaving Monday or Tuesday for Illinois for about 2 weeks it would have been nice to at least receive a call from someone seeing as next week would be Thanksgiving and delivery days would be limited plus maybe I bought the Range because I needed it. Have no idea as to how this is going to end it would have been nice to hear something just so I know. Not happy . Poor followup as far as me the customer is concerned. **UPDATE -- 12/18/19 -- Still no new oven due to mishandling of order. Got call today ( recorded message) . To be delivered tomorrow between 3 and 7 pm. If not able to accommodate them I need to call and reschedule. I have to cancel a previously scheduled dinner engagement or may not get the stove until after new year. That would be about 7 weeks with no stove . Never will use Home Depot again. read more

We recently purchased a refrigerator here. Our salesperson, Al, was wonderful. He was professional, helpful, and went above and beyond to meet our needs. Although it was not any fault of his, I should have known something was wrong when we purchased the fridge on 6/23 and it could not be delivered until the week of July 11th at the earliest. Also, why would a company in a predominantly blue-collar town, with a high amount of vacationers, who visit seasonally and mostly on weekends, not offer weekend delivery? We reside in Chicago, but have a vacation home in Ludington. Even though our current refrigerator was leaking, we had to schedule delivery for August 9th because that was the next time we could be up there during a week. Plans changed and we were able to manage an earlier visit, so the date was changed via the toll-free number to July 22nd. That's when things took a drastic turn. First, the delivery paperwork indicated the delivery company would call with a four hour window the night before, When it was close to 9 PM the night before and we still hadn't received a call, I called and was given a four hour window of 1-5 PM. I think a four hour delivery window is excessive. That would be fine if a clearer delivery time could be given the next day., but that was;t an option The day of the 22nd was extremely frustrating. The delivery paperwork also promised we would receive a call 30 minutes prior to the delivery. We waited around all day on a beautiful afternoon with no updates. We had our food in coolers throughout the house. We called the toll free number repeatedly and could not get a live person. We were almost convinced they forgot our delivery and we had made a 4 hour trip ffrom Chicago for nothing. Finally, at 4:17, we called the Home Depot in Ludington. My dad spoke to someone named Becky who said she would check on the delivery status and call us back. At 4:50, we still had not heard back from Becky. Then, the delivery men called and said we were going to be at the end of the delivery time frame, which was obvious. The call did not come 30 minutes, as promised. Instead, he said they would be there is 8 minutes, according to his GPS. At 5:04, as the delivery truck pulled up. Becky finally called back and asked if the delivery men were there. It took her more than 45 minutes to return our call, which was also frustrating. I was very unhappy and tried to explain to her that the delivery was late. With a four hour delivery window, pulling up 4 minutes late is not acceptable. Becky disagreed with me and said they were not late. I told her I would be complaining to someone else. Obviously, this is just poor customer service from Home Depot, all around. Finally, we specifically asked for the handle to be moved to the right side of the fridge. I even saw the note on the work order. The handle was not moved upon arrival, and the delivery men had to do it right in the middle of the street. I guess they didn't bother to read the delivery instructions. Finally, when taking out or old fridge, they did not notice it was leaking some sort of brownish fluid, as they continued to drag over our kitchen floor and living room floor. Why don't they use a tarp? Why is it $15 to haul away the old refrigerator? Shouldn't that be included with the purchase of a major appliance? As I told Becky, who did not seem concerned, I will never shop at Home Depot again. I might pay a higher price at a "mom and pop" appliance shop, but it would be worth it. We are extremely disappointed at the lack of professionalism, timeliness, and common courtesy. read more