Unfortunately we had issues with billing. They increased our rate by $110 with no notice. When…read moreasked about it, staff claimed there was supposed to be paperwork for us to pick up (but there wasn't) Staff at the front do not seem to be informed. Whenever we asked about the change we were told they would "Leave a note for Brittney Chandler." Then we filled out paperwork to withdraw, have 2 weeks notice and they still got dates incorrect and billed us past the date that we set for withdrawal and now we are out hundreds. When we repeatedly asked questions/asked to meet in person so we could actually communicate, we were ghosted. Also, they didn't give us incident reports for weeks after the fact (again because staff don't seem to be trained properly) The teachers were great, but they have little control of the miscommunication between Brittney and her front staff.

BEWARE!!!!!!! DO NOT GO HERE!!! $640 for (5 days) of care!!!!!!…read more We came to enroll our daughter in daycare on 8/22 and enrolled her bc she used to go to infinity learning center and found out that the director was the same at infinity and the same owner. So we paid cash the first day, then put it on autopay (wrong idea), the cash payment wasn't applied until another $160 was taken out of our account on 8/24. We called and came in and told someone and then our account on brightwheel said we owed $320. Mind you she's been going for 3 days. We tell the front about it and they tell us that it's been put on hold and no other payments will come out of our account. Fast forward to 8/30 and our account gets another $320 out! That's $160 + $160 + $320 in a span of 1 week! I'm so pissed our account is now overdrawn and we removed her from the daycare bc $640 has been taken to watch our child for 5 days! Wth. I've been calling over and over on 8/32 to get the owner to refund us and now it's 4:55pm. They tell us that they have a meeting with the owner and will let me know what will happen. Called at 8am, 11:30am, 3pm, 4:10pm. Our account is overdrawn by $100 and they can't do anything bc the owner wasn't available till 4:30pm for a meeting to discuss this issue! I'm livid and pissed off and idk when I'm going to get an update! I like the convenience of a 24/7 daycare but this is crazy. I just got a job as a server and have been patiently waiting for the office to fix it and now my car payment and everything has been declined. (The owner) He refuses to give us a refund bc the policy states that we will give a 2 week notice. Why would I continue to have my daughter attend and the next 2 weeks your company will charge another $320 or more. He also said we owe a balance at infinity the other daycare. But I asked them to clear that balance bc my daughter got Covid and couldn't attend for 2 weeks. This owner doesn't care about the children or the parents only making money. The daycare doesn't even offer food for the children. Or a fridge for the lunches for the kids. The owner thinks that me posting my review is a "threat" no it's not! I'm bringing awareness to other parents bc we just got another notification today on 9/1 for another $160 due! Even with a $160 and $320 credit on our account your brightwheel app is trying to charge us another week! It's only been 2 weeks! So if we didn't do anything we would have dishes out $640 plus $160 again! That's $800 from 8/22!!! Wth! It's an app issue and the owner just wants to blame the parents!

The best place for your child to be ... They do there homework safe environment if your working…read moreand need a place before or after school this is it

My daughter went here, she graduated this elementary now, but she didnt have any problems with this…read moreplace besides one thing. She said that one of the staff members used to be so nice, now she is rude. She separates siblings because they would "fight". Also separated my daughter from her little friend group because she wouldnt do work, but its a before/after school program. I pay for my daughter to have a fun time, so she can hang out with her friends but if someone is gonna stop her from playing with her friends and make her do work, then i would rather get a close family member to drop/pick up your kids from school, at least my child can answer me on her phone and have fun with her cousins. I was also trying to text my daughter letting her know "on my way to pick you up, so be ready." Then she tells me in the car that the ladies there said to get off of the phone or they'll call me. I probably sound wrong, but I pay for the phone line so i expect her to text back. Thats why i gave her a phone.

Great first experience! We have a toddler but no family here so setting up a date night as new…read moreparents has been a challenge. A friend suggested Five Star and I appreciate that they offer both a drop off site at Downtown Summerlin as well as booking for in-home sitters. We used Yacine, who was punctual, warm and personable. She and my daughter had some fun before bedtime and we stayed out celebrating our anniversary with a concert and dinner. It was cute to see our daughter talk all about her fun time with her new friend the next morning, and the experience went better than we expected. We look forward to scheduling a time with her again soon or doing a drop-in time to grab a meal at DTS. So thankful this service is available for those of us who do not have family to help out.

Great service! Been using them for 3 years now since kids were 1, great sitters. The app is nice…read morebut more in home sitter availability if you directly call them. The pricing is very reasonable

No place like this one. I wished it was still open. Loved the owner, I loved the professionalism…read morethe owner had.

By far, this place has the best nannies out there. I have…read moretwo little boys and always in the need for a good nanny. Either at days they're off school and I'm working, or at night. A friend recommended these guys, and I liked the fact they have certified nannies with experience and know CPR. I spoke with Jeanessa, who was super nice, friendly and patient and decided to go for it. I've had two ladies coming by at two different times and the kids absolutely loved them!! My 5 year old wanted me to leave the house and go to work already! I couldn't be happier with their service. Awesome customer care, very reliable and super experienced. You can't go wrong with putting your kids at their hands.

Very unprofessional. Answers phone as if it's a personal phone not a business phone. Interrupts and…read moredoes not really know what she is talking about. Do not recommend even calling here. Don't waste your time.

OMG, my family & I just love 'Little Red's Bright Beginnings!' My then 1 year old started there Aug…read more2025. She is now 2 years old and is potty trained, talking very well, smart as ever, and very active. She has learned so much since being at this daycare. We love Ms. Chanice and her family as well :)! They are very respectful, welcoming, understanding, and flexible. She really makes us feel like part of the family. My daughter loves her and vice versa! I definitely recommend this daycare, it's in a decent neighborhood, it's clean, she helps with potty training, they do arts and crafts she even does family outdoor activities/events which I love. There is also an app Ms.Chanice uses to post throughout the day of your child(ren) activities like playtime, circle time, food time, nap time, potty time, etc. The only thing I dislike is having to bring my child lunch/snacks everyday. I can barely think of dinner to feed her every night let alone lunch lol, but that's so minor lol. I am a first time mom to a little girl and I absolutely TRUST THIS DAYCARE! If you are looking for a great small daycare Little Red's Bright Beginnings is THE ONE!!!!

Kids are us academy is wonderful. I believe it's family owned. I love that they have a curriculum…read moreand serve food to the kids throughout the day. The price is reasonable and the location is secure. The staff are the highlight. Every one there is amazing and interacts with the children and parents in a professional way. My son is a little bit of a handful at times but he loved coming here and all the teachers. They worked with him especially knowing he had some behavioral issues (was on an IEP). They not only nurtured his growth but took the time to understand him and helped him express himself in classroom settings. This growth was amazing as he went from pre K to kindergarten with "outgrowing" the IEP the improvement he made was a complete 180. Thank you so much Miss Kim

If I could give it more stars I would. Start with the professionalism of the management and then I…read morelove the way it's a family organization. Secondly I like the way they take care of my most prize possession and they keep informative updates daily. I recommend this daycare to anyone And I hold this daycare very high and standard and well worth it. Highly recommend using Kids R Us.

Finally a 24 hr daycare facility that also offers preschool. Rachel has taken great care to make…read moresure this school is clean, bright and friendly for the kids. Her staff is very knowledgeable and friendly unlike many jaded day care workers around town. They have a beautiful space, large commercial kitchen and child size toilets and water fountains and sinks. Two large outdoor play areas and more to come. We hosted our playgroup's kids in the kitchen meetup there and will be back. Can't wait for the grand opening / ribbon cutting in February. Welcome to Spring Valley!

Don't take your kids here. Really do your research when choosing child care. They are under…read moreinvestigation for child abuse. They tied a child with autism hands so tight he needed to be taken to the hospital. They have a temporary license to operate. Staff yells and abuse children here. They have over 10 violations of child neglect, lack of supervision, and they do not fingerprint and do background checks!!!

YES YES YES!!! First time using kids quest and it's definitely worth it!…read more Tip: call in advance to check if there is any available spots. They tend to fill up quickly. Complete the pre-registration on their website. When we check in, the staff was super friendly and patient to explain the rules, process and security for the kiddos. Food/snacks: there is a price list of snacks, drinks and food that is made in the kitchen inside the play area. We requested that our kiddo gets a snack or drink when he requested it so they didn't need to call us to get our okay which made it easier on us and them. Security: once you check in, you get a barcode and the same barcode is on a sticker on the back of your kiddo's shirt along with a wristband. To check out your little one, yiu have to present the barcode along with your ID before your kiddo is released to you. The gate access is not a simple push gate but it needs to have a team members unlock the gates. There is always someone at the check in counter so that made us feel safer that someone was overseeing the entrance to kids quest. I recommend dropping off your diaper bag with all the essentials that your little one may need (diaper, diaper wipes, extra clothes etc). For safety reasons, they do not allow outside food or drinks. Unless there are dietary restrictions. The hourly rate is $14/per hour for a max of 5 hours. Immunization records are not required if you live outside of Nevada but if you use their service for 15 consecutive days than it's required and sent via email. They don't tolerate bad behavior even between siblings. If that happens, they will call you to pick up your kiddo. I like that so that other kids dont mimic that behavior and your little is safe from bullying. The space was HUGE! There were play kitchen, virtual ball type games, climbing obstacles and some video games. Literally something for every kids at any age. They also had plenty of staff members around all the time to keep an eye on the kids who also are able to help change diapers, remind kids to use the potty but kiddos 4 years and older use the restrooms themselves. The service was overall amazing and the price was very reasonable with the care that they provided. This place is such a great idea to have at Red Rock and has made me rethink my choice in hotel on my next visit.

*Review delayed* This review was delayed as we attempted to…read morereason with kidsquest and allow them time to complete their internal investigation. At this point we have not gotten the outcome we find satisfactory and would like to share our experience with others. On 9/13 for the first time we dropped our daughter off at kids quest in the Red Rock Hotel and casino,she was there for approximately an hour and a half that night while my husband and I had dinner on hotel property. When we picked her up, we were heading home, and asked our daughter about her time at kids quest. She shared with us there was a boy she was playing with (which she later identified in person and kids quest personnel confirmed they were playing together), and that he TOUCHED HER VAGINA. Said they were in the play structure (which staff also confirmed and where she came out of when we picked her up) and he told her to take off her pants and panties and coerced her with play money, said she could have it if she played his game but reported he never gave it to her (she's not even 4 years old yet). We immediately drove back to kids quest and in an attempt to verify if my daughter was okay, I looked in her pants and panties and found said play money stuck to her rear tucked under her panties (she had no idea it was there but it confirmed the story she already shared with me) kids quest director later confirmed it belonged to their pretend play area in the facility. I immediately called police, and had her identify the boy the second we got back to the facility. While police were on site trying to gather information about the boy, incident and camera footage, the boy was allowed to roam and play in the facility with other children and was not removed. I even commented while there and police said they were not in charge of kids quest policies. We were there for what felt like a really long time while families and parents came and went when one of the workers had an "oh shit" look on her face, I knew this was the parents of the boy my daughter had just accused of sexual abuse and she again identified him as he approached the counter. At this point unsuspecting dad has walked away when the police officer approaches mom. Once she is made aware she frantically jumps on the phone to call dad back, because he walked away with no concern about the uniform officers in the lobby. It was apparent they did not notify the boys parents. At the end of the day, metro has shared there cannot and will not be criminal charges against the 7 year old boy- he cannot legally face criminal charges until the age of 8. According to kids quest director that night, he and twin brother are locals and frequent this location all the time and this is the first report of this kind against him. According to the VP of kids quest after the internal review their findings show their staff responded appropriately that night and did notify the boys parents and there was no evidence this occurred so they could not ban the boy from returning to their establishment. Reminder, cameras are down so all they have is the word of their employees and my daughters word vs the boys to put the pieces together. Their staff did not remove him nor contact his parents as they claim in their internal investigation. I brought this to the VP of kids quest attention when I provided a copy of the police report where the officer wrote, "dad refused to provide any additional identifying information as he was upset that kids quest did not notify them of the incident and he only found out about it as he was there to pick up his children." This clearly contradicts the findings of their internal investigation. At the end of the day an accusation, lack of operational cameras and a police report that contradicts their internal investigation is all I have. It's proven not to be enough for them to dismiss this boy from their establishment, or cast enough doubt for them to admit they fell short in their response or possible prevention of the situation but I wanted other parents, not kids quest, to decide what's best for their family and be aware of our experience before choosing to leave your kids at this facility.