NO, NOT EVEN ONE STAR! LESS THAN ZERO for lasership! they are awful..called their "customer service" number, waited 15 mins...no pickup...called the tampa fla location, and they tried to blame the company i bought product from. incompetent, inept, bumbling, fumbling morons. read more

Lasership screwed up the last five deliveries to me, four late, one lost. They are the worst service out there. Would someone please explain to me why Amazon uses them??? I would think the cost for Amazon to replace lost items would exceed the amount Amazon saves by using these bums rather than a reputable delivery service. read more

Like so many others, I am an Amazon Prime customer and have come to expect my packages to be delivered on time. I have placed over 10 orders with them in the past two weeks and all of the packages, EXCEPT FOR THE ONE THAT WAS SHIPPED BY LASERSHIP were received either on time or early. The one item that is coming from Lasership was received at the Tampa facility just after midnight on Thursday, December 5th, with delivery expected - based on the information from Amazon - on Thursday. It is now Saturday afternoon, and there is no package in sight. I have written Amazon to let them know that they should NOT use this carrier. read more

I'm giving them 2 stars. Why? I've had received shipments from them before and never had a problem with them. I live in a complex and all drivers use the communicator and they are let in the building so that they may deliver tour shipment. This last driver left my order outside the complex. The door to the complex is open at that time, so they are able to get inside the building. Someone informed me that there was a package for me outside the building. They also informed me that this had happened with this same person that delivered a package. I did write an Email to customer service and informed them what happened and I received a response very quickly within 3 hours apologizing for this incident and thanked me for the information and they will direct it to the proper office for further training. I've used them before even for shipping and never have had a problem but this may have been a one-time incident or a new employee. read more

Amazon shipped my package by this carrier. Carrier text to my phone says package delivered. Package not here. They are now opening an investigation. Can't believe they can't keep up with their delivery to know where they leave packages. They have no idea where it is. read more

Claim they left my package at the "back door" of a one-story office building with a receptionist manning the front door from 8-5. Tried calling their customer help line and was told to leave a message. Walked around the entire building twice, less than an hour from the "delivery" time and no package to be found. You can't even drive behind the office building! What a joke! One star is too good for them. read more

They leave the package out in the street even though there's a sign that say's "Use The Side Door. I have started to return everything that Amazon sends me that is delivered by this company. read more

I ordered an item from Amazon and had 2-day Prime shipping. Not only was the packaged not delivered as promised by Lasership reps lied and said they never received the package from Amazon. Then Lasership guaranteed that I would receive the package the next morning. Lies, if you don't have the package how is that possible? The packaged was delivered on the evening of the third day and thrown on the porch, I guess the driver didn't know I was literally waiting on this bootleg shipping company with substandard work. I would never recommend this company to worst enemy. I guess Amazon is keeping them in business or at least that's how they act. This happened this week. read more

I told Amazon not to use Lasership after a bad experience last year. Amazon confirmed that they put it in my record to never use Lasership again, but alas, they did it anyway, and my 2 day package was received by Lasership in one day, and then subsequently misplaced. Package not received in 2 days with Prime (yesterday). Package not coming today (not on the truck). Tomorrow is the weekend, and they are closed. Amazon is at fault for knowingly using a delivery service with a bad reputation. read more

Lasership is THE WORST carrier company to have ever existed. I do not know why Amazon constantly uses them when they are well known for their notoriety of being gods awful. I have had packages not being delivered or being late in general. Now I'm hoping my latest package gets here even though it was already a day late. read more

DO NOT USE!!!! They received my package, were supposed to deliver it, three days later called to see if I had it because they LOST it. It was supposed to be delivered same day. What a joke. again, like others, feel disappointed in having to give it a star to post. Amazon needs a better service provider. read more

Horrible! I ordered stuff from Amazon and it was scheduled for a Wednesday delivery... well it ended up coming 4 days earlier and they left my package outside of my work in downtown St. Pete on a Saturday evening! Obviously it was stolen by someone as we have a lot of foot traffic out front. What idiots leave a package out front of a closed business on a weekend? read more

Every single time they deliver a package it is placed wrong and I have to hunt it down on another floor or building or set of mailboxes. WHY???? doe Amazon continue to use this horrible company. read more

Good Morning All, I'd just like to clear the air as before receiving my package I had seen nothing but negative reviews. I ordered my package at about 11 pm and it was sitting at my doorstep the next day at around 10:30 a.m even though it said it would be delivered before 8:00 pm. In the past based on reviews it seems this company has blundered but I strongly believe that credit must be given where its due. Everyone should also take into consideration that in many cases no one will take time out to write a review unless something has gone wrong. read more

Worst. Service. Ever. Still waiting on a package that was supposed to be here 4 days ago. Called yesterday and was assured that it would be here today. Nope. I offered to drive to the warehouse directly to get my package, and was hung up on. Totally ridiculous. Too bad I can't give zero stars. read more

These guys were great for me. I live in a high-rise condo building. I called their office on the day my package was to be delivered and asked them if the driver could call me because my name wasn't in the directory to get in the building. A few hours later I get a call that he's outside. Very easy. read more

Add me to the list of extremely dissatisfied Amazon Prime customers. Lasership is now 0 for 3 on its deliveries to me. They appear to be reporting to Amazon that the package has been delivered, because I get a notification to that effect, but it takes another two to three days for it to show up, if it comes at all. I've tried to get Amazon to put a "do not use Lasership" notation on my account -we'll see if that actually happens. If there were a zero star option, that would be my rating. read more

Still trying to figure out why Amazon uses this poor excuse for a delivery service. I cringe whenever I see a shipment sent by them. They NEVER deliver on time and sometimes leave packages outside of a business. What a Joke. read more

I cannot imagine Alicia G. giving this company 5 stars. I have never, let me repeat that, never received prompt service when Amazon has shipped via Lasership. The drivers always claim to have "attempted delivery" but have not shown up at my house. UPS and FEDEX don't seem to have any problems finding and delivering packages to me, but Lasership cannot seem to deliver on time. I have made numerous complaints to Amazon, and from their customer forum so have many others, but they still contract with this company. Lasership uses independent contractors to deliver packages, and these drivers do not seem to be able to get the job done. read more

Amazon Prime package due 3 days ago, says delivered. It was not delivered. I work from home & was here all day.

order was delivered on time, How ever it was just set over my gate and left out in the rain. ( Not in a plastic bag!) not good for power tools to get wet. Not real impressed with LaserShip read more

I had several packages shipped with LaserShip and there were no problems. I am completely satisfied with the service. I would use them for shipping purposes. The only thing I ask is when delivering the package, they ring the or knock on knock on the door. read more

I'm not sure why this was removed!Monday,Just caught one of their drivers on my video cameras stealing a pair of sunglasses off my boat. Just completed police report and I'm waiting for Laser on follow up. Takes a very long time to reach Laser by phone. Now Thursday, glasses were returned by someone from the company that stopped unannounced but glasses were scratched up and not able to wear now. Will be sharing the video soon. Wonder what else this driver has taken that people can't prove or aren't aware of? read more

I have not had any problem with lasership. This is the first time using this shipping company when I ordered something off amazon. They delivered it on time and nicely set on the front porch. I was a little nervous when reading all the reviews about them. The only complaint I have is that they did not knock when it was delivered cause I was home all day. read more

Yesterday, I was home all day. Lasership marks my package as having been delivered, yet it was not. Called, they told me the driver took it to the wrong house and would go get it back. When he went to get it back, they told me "oh, the guy he delivered it to says he doesnt have it and wont give the package back." after being on the phone with them for about 2 hours (and hung up on once), they finally put me through to the manager who told me that essentially this was my problem. They lost my package with my personal information in it and it is my problem. I filed a police report and a complaint with the federal government, since the package had to cross state lines. Additionally, from what i have read - these people are either idiots or are just flat out stealing our packages for themselves. I have never heard of such incompetence in my life. From now on when I order from Amazon, I'm going to take the time to phone order so that I make sure they dont send it Lasership. read more

How is the best company (Amazon) paired up with the worst company (Lasership). Somebody in Amazon made one of the worst business decisions ever, and now Amazon does not have the balls to break this pact with the devil. I always call Amazon directly, because my contract is with them to get the package delivered. When Lasership says a package was delivered and it is not there, I hunt around my porch and front yard, look around at neighbors porches, then wait until the end of the day. The next morning I call Amazon, tell them there is no package even though it says delivered, and ask for a refund. No replacement, no wait an extra day, I want an immediate refund. Then if the package shows up (I have had two packages brought to me my people who say they live 5-6 miles away) I wait the 4-5 days Lasership makes me wait, then tell Amazon it was found and I will ship it back to them. I don't want free stuff, but I also don't want a shipping company lying about delivery of my package. read more

Terrible company! Been ordering from Purple Carrot meal delivery company for 4 weeks... WEEK 1: my address was changed on the shipping label to one in my community, but neither number nor street name are correct. I got a call from the Gate that they were here - waited... no one came. Tracking said delivered so I went looking for It - found It with my name but incorrect address - 2 streets away. WEEK 2: asked Purple Carrot to address It with them (because LaserShip wouldn't respond) - del'd Ok. WEEK 3: watched tracking, which suddenly had status of EXCEPTION. Asked what that meant and they said It was missorted and would not be delivered now because it's food. But Purple Carrot said they were told the Pkg had been damaged by LaserShip and couldn't be delivered. WEEK 4: Not here yet and haven't received usual tracking notice to follow... arrrrrgh!!! PC food is great but will be canceling because of LaserShip. read more

My second order with Amazon Prime for the same item and again NO delivery from Lasershit. No, it's not a typo. It's been almost two weeks trying to get my order. Had to get a refund after Lasershit supposedly delivered the first order which they didn't and never investigated. Re-ordered with the promise from Amazon they would not use Lasershit for my deliveries but again they did and this morning I get an email saying dellivery would be another 1-2 days and it should have been delivered TODAY. I'm not holding my breath that it will get here because I was told the driver "has issues". What, one driver!! I live 30 minutes from Tampa and their slogan is "the last mile". Apparently if you live within a mile of them you might get your delivery. The woman that says she lives in a gated community and has received all her things must live really close. When will Amazon start caring about their Prime Customers. I now will have to look for this item I need from someone else that will actually deliver. read more

I ordered several otc medications in anticipation of upcoming surgery, thinking that according to the delivery estimate they would arrive in plenty of time. Five days after the estimated delivery date, I finally checked the Lasership tracking information and discovered that it had been sitting in their local facility for six days! I called the facility and got put through to "someone who can help"... who didn't answer. I left a message asking if they could find and deliver my package. Two days later still nothing, so I checked the tracking information again, and voila! magically, it suddenly showed that my package had been delivered to my door over a week previously! Which is odd, because you'd think I would have remembered that happening. At this point my surgery was a day away, so I called the company I had ordered from, explained the situation, and they kindly shipped a replacement via USPS overnight. I've since called the Lasership facility several times in an attempt to figure out what happened (and I've been polite because I'm terrible at getting mad on the phone), and I've been put on hold and "accidentally" disconnected twice, and the other times they've taken my number and promised to call back and haven't. It's now been a week since my last phone call and I've given up. My theory is that they couldn't find my package the first time I called, so they went and retroactively edited the tracking info to lie about delivering it and cover their butts. From now on if a company I need to order from uses Lasership, I'm cancelling my order and telling them why. read more

Amazon appears to be using this company in our area of Florida. How does a company like Amazon contract with a company without even checking if they are able to fulfill their responsibility? Lasership indicated that they would deliver a package on the 13th. When it did not arrive, I called them on the 14th. They said they would deliver on the 14th. At 4:30 there was still no package so I called again. This time they said they might still deliver it that day, but were not certain about it. I emphasized the need to place the package on the covered porch because of heavy rains in the area. The package was finally delivered after 5 pm, and it was left outside the garage door. Bringing it up the steps to the front door where it would be sheltered from the rain was too much trouble. What is worse, their is no ability to accurately track the package on the website. Even signing up for phone texting updates doesn't work. I contacted Amazon, but got no satisfactory answer from them about how this can be avoided in the future. How can a company whose business is entirely dependent on home delivery be so cavalier about the delivery service they rely on? read more

Because I work out of my home, I send and receive a lot of things via USPS, UPS, and FedEx .... I also buy a lot online. Amazon has been using a variety of shippers, and the delivery's from UPS and FedEx have been either to the door, which is what I expect, or simply "dropped" over the front gate. The latter method really ticks me off to say the least. Even with security cameras, people around here do steal, and boxes with dented corners do not enhance "confidence" in proper handling of MY merchandise. The last two shipments have come via LaserShip. I saw the van pull up on the security camera and as soon as the driver came through the gate, our Chihuahua mix did his standard "frightful" charge. The driver stopped in his tracks, assessed the "imminent and perilous threat", and after a short pause, walked the package to the front door, placed it behind the entry way, out of sight, and where it wouldn't get wet if it rained. By the time I got out to thank him, he was pulling away. Today, was a repeat of last week, except this time I got to meet and thank him, and introduce him to our 14 pound "piece" of dog, that for some reason, scares a 230lb, weightlifting UPS man so bad, that he won't come in the yard. The young mans name is "Chris", and in view of some of the other ratings I've read here, I would believe he is due a raise and all efforts to retain him with LaserShip would be advised. Good, reliable help with the ability to realize that customer satisfaction is what keeps them in a job is a rare commodity these days. I hope that Chris will be the primary driver for my route for a long time to come. read more

First time used for a Father's Day gift from my daughter and claimed product was delivered to door at 2 yesterday, I went all around up and down bothe sets of stairs and nowhere. Daughter called them they said they'd try delivery again, kinda shady that they'd be so willing to "try again" if delivered already as it stated on website. Not here we were home all day. I guess item arrived this morning (neighbor on first floor said she saw it when she left this morning at some point), we live on 3rd floor of gated community and package was left at bottom of stairs on first floor of open air staircase. Upon neighbors return box was opened and still at bottom of stairs so she trudged up 3 flights and brought it to us opened. No Father's Day card in it but hat was in it because they must not like our team that won the Super Bowl. Thanks for ruining a special occasion and making another company look bad. And since when is Saturday not a delivery business day? That was their excuse for it not being here on Saturday after paying 3 day shipping it took exactly a week. Do NOT use this company. read more