They are thieves. Open my package and stole half of my order. Ripped the bag. Stolen item and then retapped it but still left bag opened. What a shame for this company. No notes of I'm sorry your pact was damaged or anything read more

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Absolutely the worst delivery service. They refuse to follow delivery instructions. They are so bad, Amazon stopped using them, thankfully. Now another company I like to use switched to them and their poor delivery service continues. Plus, absolutely no customer service other than AI. read more

Third time delivering my orders to the wrong address. They send a picture, but it is not my house. No customer service number to speak to a live person. I do not recommend this company at all. read more

Recently ordered from Fashion Nova. Got the first 2 parcels fine through UPS, the third delivered through LaserShip, was left at someone else's unit. When we got the 'delivered' photo we contacted Fashion Nova first and they told us to contact the courier. We were told to wait to see if anyone turned in a package that was not theirs, we waited. Now they are saying they delivered to the address on the package but we have photo proof that they delivered to the wrong unit. We have a right entry door that is decorated specifically to help with deliveries and they delivered to a left facing entry without decor. I guess our next step is to dispute the charges but Fashion Nova should stop using this courier. read more

LaserShip - Where it was left - Couriers & Delivery Services Near Me - Tampa, Florida

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This is utterly disgusting... I have no idea whatsoever on why retails want to use this company (Laser Ship). I wonder if it's because this company charges a cheaper service which now will be costing the retail company's even more for misplacing or even looting. Since Before COVID 19 their were scammers but NOW, people don't want to work, and there is even more scamming! The sad part is that when you call the company and they open an investigation. Their investigation is based on calling the driver and questioning them. Seriously!? Yeah they (driver) took the picture of the box in front of the property, never knocked (there was people at home.) and took the package. The company answered: "You will have to contact the retail directly" This makes me think if the whole company is in on the scamming and reselling the customers products. Company's are so in need of workers, they're hiring anyone these days!! Note: Gave them a 1 because u can't give them a 0. read more

This company steals your packages. Customer service will have you on hold 30 mins before you speak to a human and they will continually give you the runaround. Filing a police report for theft. Check their reviews everywhere--they are in the business of stealing packages. Nothing but thieves. read more

I tried to do all caps but it would not let me. I am so upset about my package being stolen. No one can ever tell me that the Tampa location legitimately lost my package. I have had packages delivered from this place before. so i was not skeptical at all when i reviewed the tracking. not until 5 days passed and my package status had not changed. I sent an inquiry. no response. i decided to call the location. no answer so i left a voicemail. I finally called the seller (nike) only to be told that lasership has probably lost my package. How do you lose a package that has been classified as received? So now i am angry. i will say that i feel my package was stolen. not lost. air jordan 1's were in that box. And it was a come up for the person responsible for ensuring my package was delivered. Shame on you lasership for not being responsible with my package. Shame on whoever stole my package. karma is real. read more

Just look at the time stamps...(pay attention to the dates and time) SPOILER ALERT: the package was never delivered and I'm sure the "independent contractor" won't be held accountable. read more

LaserShip - Couriers & Delivery Services Near Me - Tampa, Florida

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ZERO Stars. Had a package from Old Navy scanned into their New Jersey facility in 6/11/2021. Ten days have passed. No update to tracking, no package, no response from customer service. Sadly I paid for 3-5 day shipping. AVOID!! read more

I receive multiple packages a week and have never had issues... a lululemon package was supposed to be delivered and was not. 3 days later it says delivered and signed for by a doorman. I live in a single family home with no gate or doorman. I was also home at the time of delivery and if someone came to my door my dogs would have barked. Someone from this company stole my lulelemon. It's actually disgusting this company is still in business. read more

After seeing the reviews for lasership I was terrified and wondered why companies were using it. HOWEVER I have been lucky to receive all 2 of my packages that have been shipped through lasership, and I am waiting on a third. So maybe there were some changes for the positive but just be aware when your package is shipping with them. read more

Horrible company, they don't know how to deliver packages. They don't know how to process information to get packages delivered to you. And they have no place that they could pick up packages that they seem to can't find your house. read more

While sitting at home, I got a notification that an unknown package was unable to be delivered to my home for an unknown reason by some company called LaserShip. When I clicked the link, I could see a tracking number with progress of the package but no other info. I checked my CAMERAS and no one had been anywhere near my home and my doorbell was never rung at the front door I was sitting 10 feet away from at the time. So, I chatted with the USELESS BOT and gave up. Then sent an email through their message system. I have never heard of this company but this first impression left a mark. read more

I never received my package. Seems it was delivered to the wrong address. They insisted it was delivered based on their "proof of delivery" photo. Alas, the photo was of someone else's porch, not mine. I made multiple inquires, and they repeatedly told me "it was delivered per proof of delivery." (the photo) Couldn't get it through their heads it was on someone else's front porch. Lousy customer service. read more

IF I COULD GIVE ZERO starts I would. TERRIBLE company. claim they delivered my package. reviewed my security footage on the exact date and time even though on my package tracking apps there are 2 different times.... interesting. NO ONE. the company fashion nova also never will order from them again will not resend the order. there was no photo of the proof or signature. I will never give my business to this place read more

LaserShip NEVER delivers our packages. We have never had a single package delivered that was shipped with LaserShip. The packages bounce between the Tampa and Orlando hubs then suddenly get "lost." All of them. These people are thieves. We have contacted customer service and corporate about this and nothing has changed. Awful, awful company. read more

I placed an order with Coach for a bag I purchased for my wife for Christmas on 27 November 2021 with an expected delivery date of 05 December 2021. Well, I never knew of any deliver company that can receive a package, put the package out for deliver and deliver and leave the package at a customer's front door all within 2 mins, but apparently, the Lasership in Tampa can. UPS, FedEx, USPS, you guys must be doing something wrong. Needless to say, I never received anything and I don't know why any reputable company would ever use this company. Unfortunately, I cannot give negative stars because I would in this case. read more

horrible delivery service!!! 3 packages now have been lost and all have been delivered to another address with completely different house #'s and street name. Complete incompetence by driver!! read more

Well the package arrived but the driver ran over our mailbox! He left with a "sorry bro!" and that was it. The van was unmarked - Bath and Body Works uses them and they couldn't help me. Filled out contact form, no response, on hold for over and hour. Wont be buying from B&BW anymore because they use this shipper! read more

LaserShip - Couriers & Delivery Services Near Me - Tampa, Florida

Horrible Horible delivery. Throw packages over fence regardless of delivery instructions. Shame on Amazon for useing this sub par company

Have asked for delivery updates twice......crickets. delivery was supposed to be made on April 28th. I even requested to pickup at the facility and still didn't get a response.I searched the site for a phone number but the size only gives a cookie cutter option menu for responses. I would never use this business, all reviews I have seen are negative. It's zero stars for me read more

Their facility is 30+ min away from my address. I was home the entire day that day. Package was never delivered and this is the 2nd time LaserShip has done this. Search the entire day and day after on my security cameras and not once was their a delivery person with my package. I'm going to find a way to press charges on this company. They never return my messages via their messaging platform and their phone operators have no way of helping. I want the name of the delivery driver that "scanned my package". That person should be held accountable. Customer service of course doesn't have access to that information. I'm sure this company will claim bankruptcy to avoid all of the law suits that are going to come. I've never seen any company with this many complaints and bad reviews. read more

LaserShip - Posted photo of the time they loaded my package into their delivery vehicle 3:40pm then out for delivery 3:41pm, then delivered at 3:42pm. - Couriers & Delivery Services Near Me - Tampa, Florida

I don't typically give 1 stars...like, NEVER have, but this is well deserved. I ordered a package last month from Old Navy that was shipped through Lasership, that package got lost, then "damaged" and supposedly sent back. So I had to reorder what I could that was still available. Old navy wasn't supposed to send it regular mail again but of course did and once again through Lasership. Annnnd once again my package is just missing. Package was shipped on 6/9, it's now 6/23 and arrived in Tampa at LS facility on 6/15. Being paranoid about the last package after it had been a couple days I called Lasership on 6/18 after not seeing any updates. I spoke with a "lovely" lady who was anything but pleasant who told me they have 30,000 packages in their facility and she could put in a ticket to find my package so I could come pick it up and they would call me when I could. I advised I'd be calling back in a few hours, and I did. Next employee that answered was a man who advised they are running a week behind. They had issues with some deliveries getting delayed and now they are behind and just working on packages received 6/10. He said a ticket wasn't put in earlier but that they had 1500 packages to be sorted. So he assured me he was putting in this golden ticket to pull my package. I tortured myself this weekend by refreshing the tracking page just HOPING to see an update but the only thing that keeps changing is the estimated delivery date and always to the prior day. I called Monday 6/20 and spoke with another guy who said there are 150-200 packages waiting for delivery to my area and I advised ONCE AGAIN to HOLD MY PACKAGE AND I WILL COME GET IT! He said he would make sure it's held and that I should be able to pick it up in a couple days. I'm calling back today but I don't have high hopes. These people have to be scammers given the other reviews and just the fact the packages keep disappearing! How are companies still using them? I HIGHLY suggest you find out if a company uses them for their "free shipping" and just pay a little more to not have these people steal your packages! It's not 6/23 and they've had my package in their possession since 6/15, old navy even said it should have been delivered by 6/16 so something is sketchy! I don't plan on giving up and I will continue to keep calling and thinking of dropping in unexpectedly this week. This company is horrible and a joke! read more

LaserShip - Couriers & Delivery Services Near Me - Tampa, Florida

Apart from the other 6 deliveries not getting to me, finding out my recent order was shipped again with lasership how do I know? Tracking said it was delivered when of course it wasn't. This time it was with williams and sonoma another company off my online ordering. read more

Lost package. Bull crap honestly this shipping company is a joke. how do you lose something at your final servicing facility???? this company shouldn't exist. period read more

Bad company this is the 2nd package that says deliverd and never was this one they put that I signed for it not my hand writing at all will stop doing business with this company just because of laser ship wish I could put zero stars read more

Horrible customer service. My package has been delayed for 3 days and every morning says Is "Out for Delivery" and at 9pm a "possible delay" update. Possible delay? Really?! read more

This company is complete garbage. They have supposedly attempted to deliver a package to me 4 times now. I've been home every time that's listed on the tracking and have never once had someone knock on my door. They're tracking is also total BS. It seems like they set a tracking status just to cover their own ass. Yesterday it lists my package as bein left at the front door then 4 hours later listed as not deliverable. Calling the company I ordered from today and telling lasershit to send it back to them. Usually they use UPS and hopefully this LASERSHIT experiment will be a short one. read more

LaserShip - Typical tracking info you might see when using lasershit. Summary: you won't ever receive your package. - Couriers & Delivery Services Near Me - Tampa, Florida

This is the worst shipping company ever they consistently deliver to the wrong location or don't deliver the package at all I would not recommend using them for anything read more

Please ask or check to see if your place of purchase is using LaserShip as a carrier because you most likely will not receive it. My package said it was delivered yet was never delivered. I followed protocol in calling in and putting the order under investigation yet still no package and they will not refund me or give some kind of reimbursement. The company I purchased from will not refund me for items they sent out, which I understand. I have yet to receive a call from a supervisor as I also was told. Just disappointed. I have contacted you all again with the information and so has the seller and nothing still has been done. You all actually closed my case. read more

**UPDATE BELOW**I would be better off driving to the company that I placed my order with than rely on this company to deliver my package. I am going on day 2 of waiting for my package to arrive and on day 1, I had the pleasure of receiving a message at 8:44pm ET that the package was undeliverable due to business being closed. This was after being in the truck/van since 6:33am and it took the driver 14 hours to attempt to deliver my package. I don't have much faith that anything positive will come today, like my package, but if it does get delivered, and at a reasonable time, then I will update my review to reflect this but at this time, I presume I will have to ask the company for a full return unless they can utilize UPS or FedEx to deliver. ***Update*** My package was delivered during normal business hours, all of the contents are there (thank you bodybuilding.com), and the package was not damaged. Thank you for delivering my package LaserShip. read more

DID YOU REALLY LEAVE MY COFFEE IN FRONT OF MY GARAGE DOOR? Really? So? Were you too lazy to walk to my front door where homeowners look for their packages? I just happened to have been out with my dog and was wondering why there was a box by my garage door. Yeah.. with all the porch pirates in Florida, let's make it easier on them to where they don't have to walk by windows. Better than that... bring it halfway to the street for them to steal. Good grief! read more

Update.... Horrible customer service and zero organization. This company will lose or steals your packages and then try to cover it up by telling you it's in multiple places. My package was received at the origin scan location on 8/17. Today is 8/26 and I still have not received my package. Every time I call I get a different answer. First I was told it was received in the Tampa location, then they told me it was in Orlando. The last time I was told that it never even left North Carolina and they would open an investigation. I asked for them to tell me if they lost the package and all he could tell me was we will send an email. Based on other reviews I am sure it has been stolen by an employee and this company does not hold anyone accountable. I have sent emails and called at least once a day at this point just to irritate them because if they can just take my package then they'll have to deal with me harassing them. **** I called again today and was told that they never received the package from the merchant. I asked how is that possible when your website says origin scan. She placed me on hold and said they received it and it's now lost in transit. I asked so as soon as you received my package and scanned it in you lost it before it left the warehouse? Her response was yes.. This company is the worst read more

I don't trust this company, something isn't right!! I ordered dresses from Zara on 10-29-20 and the packaged showed delivered to Lasership in Tampa on 11-01-20 and was supposed to be delivered to me on 11-01-20 after day 2 of not receiving my package I sent several emails for updates to only get a reply saying.."Thank you for your inquiry regarding ---. Unfortunately, Lasership is unable to confirm control of your package at this time. Due to the unconfirmed status, please contact your Seller for further assistance. I also ordered another package from FENTY on 11-05-20 due to be delivered to me on 11-08 -20 again I sent an email for update on 11-09-20 and today 11-11-20 I received an email stating... "Thank you for your inquiry regarding ---. Unfortunately, Lasership is unable to confirm control of your package at this time. Due to the unconfirmed status, please contact your Seller for further assistance". My thoughts , hmmm? this company may be flipping these packages for profit, just a thought. I also advised both companies to beware of using this company! read more

The Coach Outlet online store shipped a wallet using Lasership to me in early December. The shipping information was not updated until I inquired about where my item was after waiting more than four weeks. Lasership then marked it deliverred three weeks prior, but this item was never delivered to my porch as claimed. Coach would only give me an ECommerce check because Lasership claimed it was delivered, but the item I wanted was no longer available. PayPal would not help get my money since Lasership falsely marked the item delivered to my address. I will never do business with a merchant that uses this company, and I certainly wouldn't trust Lasership with my own business. read more

I enrolled in a FOOD DELIVERY online. While the food was tasty, this delivery service is awful. I enrolled in this food service once before and the delivery was spotty. SPOTTY being that where the driver delivered it to AT my house was spotty. Never in the correct place. I got fed up and quit the food service. I had a change of heart and re enrolled 2 weeks ago. The first week it was spot on but the 2nd week not so. The package of FOOD showed it was in Tampa Friday (due date) but not delivered. I called "Customer Service" and they (wherever they are outsourced from) it would be Saturday. Saturday came and left and it was delivered SUNDAY @ 2:53 pm. The box was crushed and had been retaped, the freezer packs were 3/4 thawed, and the FOOD within was crushed! I know you won't respond to me as it's probably your independence to say "Too bad, So sad". If your agency wants to grow up to be like the big boys (FedEx-UPS) you better change things. I do have that knowledge being a former FedEx Ground driver. read more

I order quite frequently from FabFitFun. They use LaserShip to send some of my purchases. They also use ups FedEx and Usps. I receive my deliveries from all but LaserShip. Lasership supposedly delivered a package to me on Friday January 13 2023 but the delivery person did not deliver it as I live in an apartment complex and the office was open at the time the person claimed they delivered the package. I believe the delivery person stole my package and that's unacceptable. I want to warn everyone that LaserShip is not a trustworthy delivery service company. I have had FabFitFun put in my profile not to use LaserShip for any of my future purchases. I just hope LaserShip takes notice of this post and reconsiders how they treat their customers. I deserve my package and the fact that they won't even bother to find out where the delivery person supposedly left it is beyond me. Just be aware of this company is all I can say..... read more

Worse delivery company. Nespresso uses then from time to time to deliver my orders and most of the time there are issues with the delivery. Curiously enough, when the Nespresso orders are sent with UPS the orders arrive on time and as expected. Last issue was with an order they claim to have delivered but it never showed up at my address. They didn't even provide with a proof of delivery (such as a picture of the package delivered at the front of my house) like most other carriers do. read more

I ordered from a company that uses this delivery service. The first package says delivered but no one ever ship to my house. I was home that entire day! I have cameras all over the house. nothing. I emailed and got a response from the investigation that it was delivered. They basically called me a liar in the email. the company is sending more products out but using the same service! the updates are crap as well. read more

I would prefer to leave 0 stars but it won't let me. I ordered a backpack for my daughter for Christmas. Says it will be delivered 12/14. Perfect. The package says delivered at 6:01pm but there is nothing on any of my cameras or my neighbors cameras. Message LaserShip and they sent a generic email saying they will look for it. I post on my neighborhood page seeing if someone accidentally got it, but instead I get responses from MULTIPLE people saying their package was also missing. same issue. The driver must be stealing the packages. how else does that happen? Now, I am out my daughters present for Christmas. I am so upset. Worst Delivery Company EVER! read more