The manager is rude and condescending! I have been a very loyal customer despite every tech I get…read moreto know quits because of the manager. Even the new tech Quynh. i reached out for a resolution because for some reason my lashes have been falling out prematurely. She recommended a sealant which is the first time I ever heard of it. I would have done this a long time ago. I would have purchased glue for sensitive eyes and allergies l but no one told me. She cancelled my subscription and told me to take my business elsewhere so I am! I found Star Lashes today which are all the techs that quit here and I will be taking my $200 a month elsewhere.

Rude and Unaccountable Manager Lindsey at Amazing Lash Studio Shadow Creek (Pearland)…read more I've been a loyal customer at Amazing Lash Studio on Business Center Drive in Pearland for over 7 years, paying $180 monthly for eyelash extensions. The high stylist turnover--due to poor treatment of staff--has forced me onto a new stylist every couple of years. All three of my stylists have since left and are now working co-own a successful studio, Star Lash & Brow. My most recent stylist , Vy and before that was Xuan ,and Moon quit due to ongoing issues with the manager. Specific incidents with manager Lindsey: * My last appointment on Dec 22 was canceled without proper notice. They claimed a text was sent, but it went to my old phone number (unused for over a year), even though they've successfully sent reminders to my current number every two weeks for that same period. This felt deliberate and avoidable. When I addressed it, manager Lindsey was rude and condescending, saying it's 'not her problem' and that they simply deactivate stylists who leave, leaving customers like me in the lurch. No apology, no accommodation--just an offer to see yet another new stylist. When I called after no confirmation text, staff refused to have Lindsey contact me, Lindsey told me she "doesn't handle customer issues on her day off." * In person, she condescendingly printed "proof" of the text and asked, "Can you read?" No apology for the error--instead, she said she "can't take responsibility for her staff's mistakes." * Months earlier, after I incurred a cancellation fee, I politely asked her to waive it as a courtesy for my long-term loyalty. She flatly refused and told me, "If you don't like the policy, you can go elsewhere." I stayed because of Vy, but Lindsey seemed displeased with my response. This location shows no regard for employees or loyal customers, resulting in constant disruptions and poor service. After years of patience, Ii have cancel my membership and following my talented stylists Vy, Xuan and her sister Moon to Star Lash and Brow. Star Lash and Brow in Pearland. Only a few minutes from Amazing Lash!

Great job very good Gianna will come back she is very nice, friendly. Love service. It's clean,…read morecomfortable

Loved my service! Gianna is the best and the whole process is calm and relaxed. I will definitely…read morebe back.

Amazing quality Vince did it again he's so talented always goes above and beyond what I ask for and…read morecompletely worth every penny. If you ever have a idea in mind go to victory nails and ask for Vince he's great super patient and definitely a talented person the vibes are amazing there they customer service is amazing I 100% recommend

Lily did an amazing job on my nails! Exactly what I wanted for my birthday!! I will definitely be…read moreback!

UPDATE: I have made 3-4 more trips here since my initial review and the majority of my visits have…read morebeen superb. I go with Sam or Tony for my mani and with Vee for my pedi and they always do a wonderful job! The very last time I went, Vee wasn't available, and I got my pedi done by someone else. Let's just say that from now on I will make sure she's there for my pedicure! I am happy with Milano Nails in Pearland, and am glad I finally found a place close to my new home!

If I could give zero stars I would. I'm extremely…read moredisappointed with my recent experience. My young children purchased a gift card for me at the beginning of April for my birthday, and just a few weeks later, the business was sold with no notice to customers. When I tried to use the gift cards, I was told they would not be honored, with no exceptions and no grace period. While I understand that ownership changes happen, it's incredibly frustrating that a business could purchase an existing business, and would refuse to stand behind purchases made just weeks prior. There was no communication, no transition period, and no effort to make things right for customers who supported the business in good faith. The new owners stated that the other Milano locations would honor the gift cards - that is not true. All are independently owned. At a minimum, a short grace period would have shown respect for loyal and LOCAL customers. Instead, this experience left me feeling taken advantage of and unlikely to return.

I found this place by chance on instagram & thought I should give it a try based on online pics. I…read morebooked an online appointment & made my way to the place. I was very impressed by the customer service, the lash technician explained to me some of my options & was very open to tweaking my selection. I went ahead with my usual cat eye 2.0 classic set. I was very happy with this selection bc it wasn't clumpy clusters. It looked very much like individual lashes & the length was more natural mascara look. I will definitely be back for eyelash services & for other eyebrow services that they offer.

Love, Love, Love! It's hard for me to sit with both eyes close with my anxiety. But Chelsey hands…read moredown makes process seamless! It has been 7 months for me now! Love my lashes! She is top-notch! Always on time and super fast!

I've been seeing Amber for 2 years now and still have only great things to say. This is the place…read morefor lashes in Pearland, TX! I get a full hybrid cat eye and somehow she makes them both natural and glamorous. She uses (and sells) the best quality products. The lashes are so lightweight you don't even feel them and glue/bonder makes them last a long time! She is the best!! Get your supplies and lashes done with her!

Amber is amazing! She cares about the quality of her work and her clients. She's also great at…read moreexplaining what to expect during a lash appointment!

Could not do a basic clean up. Ripped out a chunk of eyebrows mid brow. Totally different sizes…read more Ruined my eyebrows.

They did an amazing job. Easy for me to fill it in later by myself. Great attitude. Eye brow is $10…read morewith cash and $11 with credit card. It takes them about 10 mins to thread. They also do micro bladding and lashes. I have yet to try those.

Ms Cindy was very nice, the adhesive is ok some lashes have already fallen out on day two. But my…read moreexperience was nice.

Love my very natural looking lashes! I recently moved to Pearland and was searching for a new lash…read moreshop. So happy I found Blush Lash, Anna was professional and very skilled. My lashes are full and gorgeous! If you're looking for lashes extensions I highly recommend this place!

I went to get my lashes done and they were glued to my EYELID! So then I had to go somewhere else…read moreto get them removed! Awful! This was not Vee (which is who I booked).

I came across Vee through an Instagram hashtag. Her service did not disappoint. She was on time…read morewhich seems to be rare for beauty service providers in the metro Houston area lately. The suite was clean and comfortable. Very friendly and personable. She listened to what I told her I was aiming for and did just that. I hate going to get my lashes done and the tech gives the opposite of what I ask for and I end up with the ugly caterpillar look, but that did not happen here. Her service cost is reasonable and worth it. Happy to have found someone in the area that I can go to, to get my lashes done. 10/10 I highly recommend.

I've been getting my nails done at this location for 8 years. I love how clean everything is and…read morehow well I am treated. These people are like family to me. My nails always look great and I receive so many compliments. I would recommend, ask for Kevin!

1 star is being nice. I'm actually at another nail shop that found fungus on several of my nails…read morethat I just had done a few weeks ago from this place. I was already placing this place on my personao banner list because the last visit, my shellac nail chipped after day 4 getting a fill. Conveniently, this salon has a nice sigh by the register stating they will fix a nail up to 2 days after service. Do the math - yep, they won't fix the nail after day 2. This is why I dont tip the nail salon anymore until I see the work actually lasts. On my last trip, I didn't, and Im so glad of that because this week, a nail cracked. I tried Thursday night to get it fixed, but two nail shops were busy. Decided to wait until after I get some personal business done on Friday. After looking at some Yelp reviews, I made my way to the shop to get a fill and pedicure to only be shown fungus under my nail. I was so upset. I have been going to this nail salon for over a year, and I've never had this issue. Now I have to treat the fungus and cut my nails down because of it. Please go somewhere else. This place is not only high but clearly has shody work.