Completely unprofessional.
They may have a great nursery, but they desperately need to work on the landscaping side of their business, particularly customer communication. As a fellow local business owner, I am incredibly empathetic to staffing shortages and heavy workloads, but my experience with them was completely disrespectful.My experience began with their secretary, JJ, booking our initial meeting on the wrong date. I rearranged my own business schedule to meet with the owner, Drew, only for his office to mess up the calendar and leave me waiting for two hours. I tried calling during the wait and left messages stating I would have to leave to go back to work. When I called the next day to find out what happened, Drew actually insinuated that I was the one overreacting.Despite the rocky start, he offered to meet with me right away, which I was thankful for. We had a great conversation about future plans and the shared challenges of running a family business. I was relieved and hopeful that we were off to a fresh start. He promised a design in two weeks, and exactly two weeks later, JJ confirmed over the phone that Drew had the plan ready. That was the last time I ever heard from them.For over two months, I have called once a week. Every single week, I was promised a return call, and not once did anyone follow through. They have completely ghosted me, ignored my business, and effectively kept my personal project plans. Running a business is hard, but ghosting a client for months while stringing them along and promising callbacks is flat-out unprofessional. Save your time and find a professional who actually values your business and your time. read more