If I could have chosen no stars I most definitely would. This is the most unprofessional company o have seen. You call to ask about the price to get a vehicle out for someone that is incarcerated they won't give you an amount then send you on a wild goose chase to get what you need. And in the process block your phone number so you can't call them because they said I was rude when I said they all need to be on the same page. And stated that cussed at them. By no means did I. Please don't waist your time nor money on these people. They are the ones that are rude read more

Dont do business with these people. They tow your car, it will have damage all over it! They are rude, smart mouthed people with bad attitudes! Dont reccomend them to anyone! read more

The clutch on my friend's Audi gave out today, stranding us in a remote area. We managed to get the number for Lassiter's from one of the park rangers. Now, it's a Saturday evening... but we didn't expect the proprietor of Lassiter's to say "We'll be up there to get it Monday." We needed the tow because otherwise we were stranded. For a 24-hr towing service, they were reluctant to do their job. Service was Jerry and Francisco. They were courteous, but Jerry looked at his phone quite a bit while driving us around. Unacceptable. If he really needed to use the phone, Francisco could have called someone for him, or texted. Bottom line, the car got where it needed to go. But if I need a ride again, or am stranded, I will not be excited to call Lassiter's. read more

It was the worst experience in my life with a so called business. I was in an accident and they were 1 of the wreckers that came to pick up my vehicle. They told Woodlee towing company to go home and jumped in front of them. That was the beginning of my issues with them. A few days later when I was able to go by the company to retrieve my personal belonging, I was met with hostility and told to get the fuck off their property. I tried several times to contact them with just being sent to voicemail. I resorted to having an officer meet me there to retrieve my stuff. They also would not release it to my insurance company to pick up. I went with the officer to get my belonging, when the owner ( whom was a female) began to cuss me for bringing the police. She stated" she would cause me all kinds of trouble for doing that. Do not use this business they are so unprofessional and rude. They also are known to price gouge people. Please be aware when dealing with them. read more

The driver they dispatched told my wife she could not follow him back to the business to pay by credit card, that he would have to take her card info before he could let the car down off the tow vehicle. He proceeded to put her credit card number and her security code into his cell phone. My wife asked him if that was his personal cell, and he answered that it was. Too late now, so I called Lassiter's to voice my concerns: 1) was this normal operating procedure? answer, "Yes". 2) What assurance do I have that their driver did not keep the info on his phone after texting it to the office OR that he did not text it to anyone else without their or our knowledge. To this, I was cursed at by, Jody or Jodie...not sure of spelling...and then hung up on. Bad business practices. Get a clue Lassiter's. If you can't keep up with technology, then stop doing business in a way that exposes your customers to possible fraudulent use of their credit info. Lastly, I was very polite when I called. I was cursed, talked to in a derogatory manner from the time the phone was answered, and treated with no respect whatsoever. From this, I conclude, and I encourage all who may have towing needs to concur, that Lassiter's is a business that has seen it's time go by and operates the way they want to and to H with the customer. Don't trust your credit card info to these people. Not only are they hap-hazard in their security measures, they don't care. read more

Where to begin, I took my Ford escape to them to have rotors put on that I brought in myself, and do a tune up, asked about a head light since it was constantly blowing and asked about a rear view mirror that was broken. They said they had a used mirror would get me prices for the headlight and if there were anything big that came up they would be sure to call me... a week later after hearing nothing I went down to pick up the bill on it after I got a TEXT about it being finished.... the bill was for $860.77!!! They said they had to put on an axle... put in new ignition coils....put in a helix coil(which is pretty serious to do without telling someone) the headlights were $88.40 each and replaced BOTH of them............without even giving me the one good one back.. And then when I said I would have to come back and pay because I was not expecting such a huge bill, the next business day I got another text that said will you stop by an ATM and bring cash to pay the bill!!!! I told them I will pay with a debit card, and they replied "ok"... They made me wait for 30 mins to bring the vehicle after I paid for it with an excuse that it was on the back of the lot with five cars in front of it... I believe these guys will try to take advantage of you. DO NOT GIVE THEM YOUR BUSINESS. read more

I had someone hit my car, to the point it was not driveable. I have never had to have my car towed before, I was LOST. I wasn't sure what i was going to do, or how I was going to get to work the next day. I have grown up in this town and have always heard that Lassiter's was a reputable place, so of course, they were my first call! They were there in what seemed like a matter of minutes. The owners themselves are the ones that came to my rescue. They could tell I was obviously upset about my car and in distress over what to do next. They towed my car back to their shop and the owner was so understanding - knowing that it was after "normal" business hours, and knowing that the "contracted" rental company that my insurance company says I have to use is an hour out of town, they had a rental car sitting there waiting on me. I was so grateful and appreciative! The owners really went out of their way to help me out. They were able to get my car to the repair shop for me, and handle all of the paperwork. I am so thankful that there are still good people in this world that will go out of their way to help someone in need!!! Great experience! read more