Oh my goodness. I love this hotel. It was such a great experience checking in and being welcomed…read morelike we were family. And promptly given warm cookies. The check in process was quick and easy. I spent three nights here and my room was refreshed every day. So nice. The bed is comfortable and I will definitely be back. I had the breakfast buffet and it was delicious. They will also cook to order eggs for you. The location is great. There is a huge mall very close by with an entire floor of restaurants and a food court. There is also a large grocery store. The area felt safe to me. There is also a street right around the corner with numerous restaurants. Every time I went in and out there was someone there opening the door for me.

Loved the location and the accommodations. Great service and professional hospitality with lots of…read moreareas to sit back and relax. I loved my room facing the main road. The decor was a hip trendy style with a positive vibe to enjoy. I highly recommend and hope to visit in the future.

Sept 2024- we attended a special assembly and stayed for 11 nights. The hotel staff were very…read morefriendly. Especially the staff during breakfast. They were courteous, attentive and worked hard. The rooms were spacious enough and beds were comfortable. It's in a good location. About 20 minutes walk to Costanera mall and there are nice parks and cute cafes nearby. I have no complaints.

Toxic black mold all over shower with no operable windows!…read more Also, terrible service - although staff is friendly and kind but have not been trained in hospitality (asked for pool towels - never received, asked for menu - never received, asked for car service - never received, asked for room service menu -told to use QR code (no paper version)...seriously, no service!. Bath/shower water lukewarm and outside pool very cold even though it is warm outside. Very disappointing on all counts! Also, mini bar empty because you need to call for items off of QR menu - good luck! Two thumbs down.

I'd like to give this hotel a higher rating, but there were one too many issues with my stay for me…read moreto ignore. First, there's a big disconnect between the hotel and the broader Bonvoy program. I used suite night awards toward this reservation, and got an email confirming a suite a few days before my arrival. Despite the confirmation, I was still placed in a standard room. The front desk also came to my room around 1230pm on my final day, asking if I was leaving yet, since standard checkout is at 12pm. The problem is, I indicated late checkout on the app (and when checking in at the front desk), so I was confused why they were pressuring me to leave at the standard time. Finally, the club lounge was never stocked, it was just a glorified seating area more than anything else. Bonvoy issues aside, the room was fine, but a little below expectations for the price. The water pressure in both the shower and toilet was comically low, and very unsatisfying. There was repainting directly across the hall from me, which apparently couldn't wait, and left me huffing paint fumes for the majority of my stay. And the location of this hotel is a little inconvenient relative to most of the major tourist activities, though there are nice restaurants about 10 minutes away on foot. Overall, I think this hotel would benefit from tightening up its operations, in terms of guest placements, check ins/out, and maintenance projects near guest rooms.

I will NEVER go back. It is hard to find a nice bar that you can sit at in Santiago, and as a…read moretraveler, that is what I am used to. I found this bar with my sister two days ago and had a couple of drinks, and a good experience. So we returned. The bartender was great, and there again. We are from the USA, but we understand Spanish. Something that the two people seated behind us did not assume. We ordered drinks - and my sister said to me, they don't think we can understand them, do they? I hadn't been listening until then, but I started. They were talking in extremely derogatory terms and mocking us openly. My sister is younger than me by a decent amount, and at one point the gentleman said that she was most likely sleeping with me so she could afford to keep coloring her hair. I will spare you the rest of the lurid and graphic details, but they wasted no time belittling us and laughing about the possible follies of my "purchased relationship" that they presumed, and all of this was right in front of us. We asked the bar tender if they worked there - because it looked like perhaps a casual business meeting between them - and he confirmed that they were employees of the hotel!! So I just spent time and money going to Renaissance hotel to be out loud mocked and sexually degraded by the staff. I intend to take this to every level of the organization. Pull the tapes renaissance - you will see it. It happened November 26, 2025 in the 18:00 hour. You will see what we experienced. I have been a traveling professional for 30+ years - and have been a pretty loyal Marriott person. I KNOW that this is not what the brand represents or intends - which is why something MUST be done - these people need to lose their jobs. When I got up to leave - because I was not about to listed to more, and cancelled my order - I said to them, in spanish, that I understood them - and he looked surprised and like a juvenile in trouble, but made no attempt to even apologize. It would occur to me that his paycheck may depend on tourists, so he might want to mock them less, and for sure don't make it explicit and sexual. NOT OKAY. NOT AT ALL. I will hope that this review receives a reply from someone who understands what the brand represents and stands for.

I stayed here for about 2 weeks for work and I was overall very happy with the hotel and my room. I…read morehad a Junior Suite on a high floor, the room was large and the bed comfortable. The view of the city and the mountain was spectacular. The hotel is located near a couple of large malls and many restaurants, plus everything I wanted to see was a 10 minute Uber ride away. The staff was friendly and helpful. The gym was a bit spartan, no bikes of any kind, but they do have some good machines and teadmills. The pool is outside and okay, but I didn't use it. I would definitely stay here again!

I stayed here during the 2019 protests and for that reason probably got upgraded to the executive…read moresuite. I didn't ask for it. They just gave it to me. The front desk messed up my key card access for the room so I had to drag my luggage all the way back down from the 23rd floor to have them re-do it. First world problems. The room was foolishly large with insane views of the city from the 23rd floor, also where the sucky executive lounge is located. The only thing they offer is non-alcoholic beverages and stupid snacks like M&Ms and raisins. But hey, at least it's 24 hours. As for complimentary breakfast at Cafe Med, I have never been more unimpressed with a breakfast buffet at a Marriott. And I average over 30 nights a year at Marriott properties. The food was absolutely atrocious. Overall, the hotel has zero charm given its location inside a business center. The only reason I'm at 4 stars is because of the upgrade, the gym and the pool. The gym is pretty stacked with equipment and the pool area is quite nice.

I loved this hotels rooftop bar it was super cute and had impressive views of the city - the drinks…read morewere great the vibe was electric and they let you do some night swimming too which was a sexy start to the night heheheh the pools lovely and the lobby was beautiful I didnt find it to be too work from home/virtual friendly since there werent many places to lounge and get stuff done however the vibe on the roof was worth it

Great hotel with a good rooftop. Unfortunately, only had one fan and didn't want to move it…read morearound the room to keep us cool. .we paid for bottle service. The people with the fan had diet cokes

I stayed at the InterContinental Santiago after a week's trip from the U.S., and overall it's a…read moresolid hotel with a few notable drawbacks. The biggest issue for me was the check-in experience. I arrived around 11 AM after a long flight and wasn't able to get into my room early, which meant waiting for hours. After traveling that far, it would have made a big difference to have a bit more flexibility or accommodation. That said, the service throughout my stay was great. The staff were professional, courteous, and helpful whenever I needed anything. The hotel itself is very clean and well-maintained, which I really appreciated. There is a sauna available, but it's quite small and located inside the men's bathroom area, which felt a bit awkward and not as accessible or relaxing as you'd expect from a hotel of this caliber. Overall, a good stay thanks to the service and cleanliness, but the check-in delay and sauna setup left room for improvement.

Love this hotel off the chaiiin they have one of the best coffee shops in Stgo named Ritual right…read morein the lobby where you can pick up a crossiant the size of your face =) no joke its so good they made it like medialuna style so get it toasted for the best results . The location of the hotel is everything and they are work from home/virtual work friendly with plentiful and beautifully decorated areas to work throughout the hotel . I was impressed with the buisness center however they did lack some basic office supplies like paper pens printers and computers to use.

We had a two night stay here on a guided tour of South America trip recently. The hotel is located…read morein the financial district. When we checked in around 10am, the restaurant manager advised our trip leader we could head into the restaurant and take advantage of the breakfast buffet (for free). That was very hospitable. There's a nearby park across the street. You can cut through the park to get to a nearby shopping center where the anchor store is IKEA. We had a nice view from our room. We saw the tallest building in South America from our room. It's shaped like the Salesforce Tower in San Francisco believe it or not. The front desk speaks English but the security guard in the lobby doesn't. He attempted to give us directions to the shopping center. I resorted to Google when it became obvious we were going the wrong way later. There's a bar inside the restaurant. Hubby & I both got local beers. Took it out to the hotel lobby to drink. Not allowed. It was suggested we take it outdoors to the pool area instead to indulge. The breakfast buffet was satisfactory. There's a panini maker instead of a toaster. We didn't eat dinner on site but they do have dinner service. Overall a good two night stay.

This hotel was great. I stayed for a week for a business trip. 24 hour gym open to guests. Pool and…read morejacuzzi were very nice but only open until 9pm- this is why I gave it 4 stars instead of 5. Very quiet area of Santiago. Clean rooms and the staff is very helpful. About 20 minutes walk from escuela militar metro station. Podía poner este en español pero quiera ayudar los que no pueden hablar español.

I fully understand that hotel reviews are based on personal experiences, and they can vary widely…read morefrom guest to guest. A great stay for me doesn't invalidate someone else's disappointment, and a bad experience for another person doesn't mean the hotel can't shine. But in this case, I genuinely hope my review helps anyone in doubt about staying here. Because my stay at The Ritz-Carlton Santiago was nothing short of phenomenal. The rooms were fantastic: comfortable, elegant, and meticulously maintained. Their pool and hot tub were also highlights, beautiful, relaxing spaces that elevated the whole experience. What truly sets this hotel apart, though, is the service, which was incredible from beginning to end. The breakfast spread was wide, varied, and delicious. Something for everyone. One of the standout items was a Chilean dessert I absolutely loved. When I asked Daniel Pinto, the Maitre d' what it was and where I could buy it outside the hotel, he went above and beyond, bringing me a boxed portion to take with me. Even more impressive, Daniel wasn't working the next morning, yet he still arranged for the head chef to bake an entire pastry of this dessert and deliver it to our table. And a special shoutout to Consuelos, who baked it early in the morning just so it would be fresh for us. That level of thoughtfulness is truly rare. My stay at The Ritz-Carlton Santiago was extraordinary in every way, and the warmth and dedication of the staff made it unforgettable. I couldn't recommend this hotel more highly.

I highly recommend The Ritz Carlton in Chile,…read more The service, staff and rooms are excellent. The property itself is well maintained, along with the rooms, and common areas of the property. The hotel has a very nice selection of dining options. The area itself is very safe, very clean and reminds me of downtown areas in the United States. The area is quiet.