The doctor I feel is very Thorough, knowledgeable, patient, kind, and gives the impression that he…read moreis there for you so you can get better. It did take me a long time for someone to call me back for an appointment the first time. I went to the office maybe the almost end or middle of March and had to go back The beginning of April. I had some issues where I have certain medical diagnoses which restrict me from a normal MRI machine . The MRI service told me that due to those exceptions. My doctors office would need to do a prior authorization before they could do my MRI. I had never heard of this before so I made sure and asked. Do you want me to call the doctors office or the insurance? They said the doctors office. I've worked in pharmacy for almost 20 years and I know for a fact prior authorizations regardless if it's for medication for a medical supply or service, they are all done through the prescriber. I called the doctors office and for about six minutes I went back-and-forth with Teresa and she kept saying how they never do that. They need to schedule it for you. They don't know what they're talking about and after a while of back-and-forth she said please hold and let me see if I can find out. Almost 10 minutes later Evelyn answers the phone and she just says hello. This is Evelyn. I had not spoken to this person today yet. I said I'm holding for Teresa. She said I was told to answer the phone. How can I help you. The correct way to do that would be to say hello. My name is so-and-so. I was told by so-and-so to answer the phone to further assist you how may I help you? Makes sense? Good. Today is April 10 have not heard back anything regarding that check or verification that she was going to do . Yesterday afternoon I received a phone call at 4:33 PM. I missed it because I was working, I stepped out two minutes later and made the phone call and this. Message was saying that the office is closed and that they are now on service. Why would you ask me to call back now? If you are on service? I left a message with the on-call physician. Did not get a call back in the next morning. I had to call three times leave a message the first two on the third attempt someone finally answered. They transferred me to the administrator of the office Jamie . Like I said, I worked for a doctor's office before and worked very closely with my office administrator, and she behaved well above the minimum standards of common decency. This person stated that she was helping the office staff make calls and that is something that she never does so that's why she did not leave her name on the answering machine because if I called back, she would not be the one that I would reach out to and she had no answer as to why you would leave a voicemail asking somebody to call back when your phones are already on service. I will definitely be looking for a new Neurologist, because I am already depressed and anxious as it is that I have to go to a neurologist and live in St. Cloud and drive all the way to downtown Orlando to see these people. The doctor is fabulous, but if I have to deal with that office staff one more time I don't think I'll be able to hold off an anxiety attack. These people have me shaking.

Good doctor. Fairly direct and to the point in his style. The office staff are tough to reach…read more Usually get a lot of voicemail.

I'm bringing my kid here for a neurologist. They've been working on pain management and getting…read moresome testing done to help make things a little better. Everyone has been friendly and professional. The wait times have been a little longer than I prefer, but they do seem to be very helpful. We will see how things go as time goes on.

This is one of the first doctors to take my wife's condition seriously. She listened, made…read moresuggestions, and explained all the information she's gathered in laymen's terms. I would strongly recommend this practice, particularly to women of color, but to any female who's felt as if she's been brushed off by her doctor.

I had the pleasure of meeting Dr. Mark Klafter after being referred to him from my primary care…read morespecialist. He is very thorough, kind, and does seem like he cares. However, the staff on the other hand, including the office manager are a very unprofessional. I was trying to get an MRI and at the imaging center. They told me the doctor would need to do an authorization. When I called the doctors office it was pretty much a no that's not how it is you should call back and doublecheck. I do not feel as it is my responsibility as the patient to have to negotiate a prior authorization when it is in fact, the Doctor Who is supposed to fill it out. There seems to be some miscommunication between both parties however they would not speak to each other. I had to be the catalyst. If you do not mind not getting the best customer service, I highly recommend this position Dr. Mark Klafter.

My general physician recommended I go to a neurologist for headaches I have been having. One of…read morethe doctors on the list was Dr. Klafter at Neurological Services of Orlando. I have called them four times in the last month and I have had my doctor's office send my records. The office have not return my calls. If the office cannot accomplish the basics, how can I expect their service if it is a matter of importance.

Poster child for what is wrong with health care in America today. Does not listen more interested…read morein talking over you or at you deflecting and blaming others for his preconceived opinions. Those preconceived opinions equate to administering meds for problems that do not exist. Tried to convince me that I have a sleeping problem and to test for sleep apnea while prescribing meds that make the test results positive. Board Certified in Sleep medicine. The low end of neurology. He serves himself. If you want to be talked into wearing a cpap machine for the rest of you life go visit him otherwise avoid.

I did not have a good experience. I went for headaches and didn't even see him at first. The office…read morewas more interested in pushing CPAP machines.

Dr. Baker performed my surgery in 2021. He and the staff were great…read more Post-operative care, physical therapy, home care, all the best. 2 follow up visits in the past 2 years for care were great.

Neurosurgeon. Busy office. Friendly doctor. Difficult to get an appointment for first visit, but…read moreafter that ok. (wish they had xray machine on site. You have to go elsewhere to have them done and bring them in to show the doctor) I had a positive surgery experience. Very skilled surgeon. I'm a fan.

Nurse Practitioner was great. Took my issues seriously. The Dr blew me off. When I asked what…read moreabout this problem and area he said go to another Dr. my first mistake is seeing an DO mot MD

This Doctor is uncaring and rude. Doesn't listen to what your concerns are. He does what he wants…read moreand too bad if you don't want it that way. He deliberately makes you feel awful if you question what he is doing. Would not recommend to anyone. The office staff is cut from the same rude cloth. Find a Doctor who genuinely listens to what your concerns are.

I was here to apply to participate in a clinical trial. The staff was professional, caring, and…read morefriendly. I was treated with respect and dignity. The office was clean but the walls are in need of a coat of paint and none of the clocks display the correct time (weird). Ultimately I didn't qualify

waste of time. Drove one hour to initial review only to be told I did not qualify for study for…read morehypertension since I take insulin. Could have told me on phone. Save your time and money and pass on this clown show

Five stars for how kind and wonderful the staff were. They made me feel really comfortable and they…read morewere very friendly. Wish I could remember the name of the technician who did my MRI because she was so sweet. Two stars because they were playing OAN news on the tv in the waiting room. Normally I don't care what political views a medical place has because it's not my business. But it becomes my business when they play a network that's known for spreading lies and misinformation about COVID-19. If they subscribe to beliefs that COVID-19 is fake, CDC guidelines don't help, etc., how am I supposed to feel safe here? It's a medicinal clinic with older patients. I'm entering an enclosed space during an MRI. I didn't realize what OAN was until after my appointment, otherwise I would've cancelled my appointment and gone somewhere else. I'm glad I have my COVID vaccine already otherwise I would've gotten tested immediately afterwards. If you don't care about covid guidelines then by all means, please go because the staff was wonderful. But if you do care, err on the side of caution and try somewhere else.

The staff is so friendly! The MRI personnel made me feel comfortable with the experience. I…read morerecommend Neuro Imaging for anyone who needs an MRI!

Best doctor ever! I have been a patient of Dr. Jacobs for a number of years. He is a wonderful…read morelistener and a caring individual. He has taken extra time and patience with me explaining test results and lab results. He is very competent as a neurologist. I have recommended his practice to many friends.

He is a great doctor for Multiple Sclerosis! He keeps current and has done a lot to help me be…read morefunctional and have seen him since 2000. He does have long wait times but he will take time with you as needed.