The staff are nice and pleasant to work with, and they were able to quickly get me on the schedule…read more So, that is a plus. Unfortunately, they missed some mold, and I had to call them back to cut out more drywall. This was a big disappointment. I don't understand how it was missed. The missed mold was right up to the edge of the drywall, meaning the drywall they cut out would also have mold right up to the edge, and they are supposed to remove one foot past where the mold ends. I found it when I was putting insulation back in, and I could have easily missed it myself which could have led to the mold continuing to grow and having another big problem later.  Also, I was given a work authorization to sign, but with no written breakdown of what the work would actually entail: which parts of the house, the process to remove the mold, etc. I had to request this. All other mold mitigation companies I contacted gave me a quote with a very detailed written breakdown of the work to be performed. If you go with them, make sure you ask for the details of the work to be performed in writing and don't settle for just a verbal explanation of what they will do.

My basement literally had water up to the top of my foot and they never even extracted any water…read moreout. Just threw fans/dehumidifiers down, ripped some drywall out and left. Then showed up 10 days later to grab their equipment and left. Charged my insurance company over $6,000 and once they got their money, I never heard from them again. For 3 months I left numerous voicemails which were never returned. I was initially told that they would be in touch with some proposals to replace the drywall, flooring, paint, etc. but never heard a single thing. So I was just left to scramble on my own and I am still attempting to find someone to finish putting my basement all back together and it has literally been over 4 months now. Live and learn I guess. I would have been better off renting a commercial shop vac and dehumidifiers and done it all myself and saved myself from being dropped by my insurance company. So very disappointing.

I would highly recommend Castle Rock. Our project ran very smoothly and on time. communication was…read morealways prompt. They were great to work with!

Worked closely with Gary, the company owner and he's an upstanding guy. We had hail damage back in…read more2019 and Gary and his team did an excellent job with the repairs. I'd recommend their service without reservation of any kind!

They were on time, and explained what they were going to do. They were clean and careful. They did…read morea thorough vent cleaning and showed me what was sucked out of the vents. They were efficient and professional.

Dave and his team are phenomenal! I unfortunately had to use them several times based on some…read morewater intrusion issues. They showed up timely, they set up containment and cleaned the area thoroughly. The team was very pleasant and easy to work with. I will continue to use AdvantaClean for any mold/water related issues in the future!

We called ServiceMaster because we had water damage in our basement & black mold. They came right…read moreover and were swift, thorough, and conscientious. Bart Gaffney, the District Manager, explained the problems in detail. I trusted him completely. They got rid of everything necessary in the basement and cleaned and sanitized the areas of mold. Afterward, they cleaned out all our vents (and we have a lot of vents!). I was impressed by their professionalism, friendliness, and reasonable pricing. I could not recommend them more highly! Kristi and Ron Siegel

My husband and I presented Bart Gaffney, and his crew, Lawrence and Adam, with quite the challenge…read more We moved into a second floor condo which had previously had a pet. I have asthma and allergies, and we needed the vents cleaned. ServiceMaster Restore was booked for Thanksgiving week, but Bart helped by telling us to get a special filter for our furnace which would help my breathing until they could get here to help us. It was a cold, snowy morning when Lawrence and Adam arrived, exactly on time, and after calling me to tell me they were en route. They carefully looked at the vents in each room, which were all located in the ceilings, and determined how to best clean all of them. They had to "reverse clean" the vents due to an unusual configuration, which Lawrence verified by crawling around in the attic and checking the duct work there to be sure nothing was missed. As if that was impressive enough, they continually ran up and down the 16 stairs to my condo to check on the air compressor running the vacuum, since it was 27 degrees outdoors. Six hours later, after insisting they wanted to skip lunch so they could get the job done as promised, my entire condo was smelling and looking cleaner. My husband and I opted to add the sanitizer to each duct, and we highly recommend that to anyone cleaning their ducts. 18 years of dust, going all the way back to drywall construction dust, were scrubbed and vacuumed out of the vents. When finished, Lawrence showed me the pictures of the ducts before and after the cleaning, as well as a video showing the dirt and debris, swirling like dust devils, into the vacuum hose. Oh...the challenge beyond what they already had to do...I had a new refrigerator delivered right as Lawrence and Adam set up the hoses for cleaning. The hoses had to be removed so the refrigerator could be brought up the stairs. Those delivery men forgot to bring something to cover the white carpet, but Lawrence and Adam helped with what they had, and weren't the least bit upset at having to do their set up twice. The entire company is professionally run, and dedicated to making sure the consumer understands the process and is happy with the results. Many thanks to all of you!

I found Rapid Response Remediation through yelp projects after my basement sustained a little bit…read moreof flooding with the storm, and I had a hard time getting a hold of anyone (phones hung up on me, long wait lists, price gouger from Chicago). My basement was not nearly as bad as other people's, and I wanted help cleaning and with mold. They got back to me within a couple of days while I was on other companies' waitlists. They could have come out the same evening, but I had them wait until the next day which was more convenient. They came out, provided an estimate. I had questions, and I was able to say what I wanted done (eg. I didn't want the air purification for $1000 since my HVAC system has an air purification system in it that takes care of mold spores or the wall paint to protect from mold for $200 since I am already on a list to have my basement waterproofed in a month, and the walls are going to be dealt with). They were amenable to the changes. They were able to schedule me for the next day and do the work. They provided me with updates of the project. They took out more drywall than anticipated, but that's fine. I'll refinish the basement later. Garrett and Justin were both helpful. I recommend them. They listened, they were prompt, and I feel after talking with others in similar situations, the price was fair. They also did not demand insurance. I paid upfront.

Great communication, quick response both for the assessment/estimate and being able to get to my…read morehouse to complete the work. I had water seepage in the August flooding which led to mold. Garrett identified additional areas of mold that I hadn't noticed. His crew was quick, professional, and thorough. Price was very reasonable especially compared to some of the quotes I heard floated from some of the bigger names and out of state firms. A solid Wisconsin company.

Where to start! This company has been amazing. I currently live in Ohio and have an elderly Aunt…read morewho lives alone in Waukesha. I received a phone call after the deep freeze around Christmas that her kitchen pipe had froze and burst flooding her kitchen which in turn flooded her basement. Not really knowing what to do I got online and searched mitigation companies and called this Servpro and spoke with Summer. I was saddened to hear that there was a long backlog; wait list of at least two weeks due to the deep freeze:( I had called on a Friday and the next Monday I received a phone call from Fernando at Servpro stating that there was a cancellation and that they would be heading to my Aunts house! I think someone was looking down from above. I don't want to go on and on however these people are ANGELS in disguise. This was an extremely stressful situation considering we live in Cleveland and would not be able to get to her house for a week or so. Everyone there treated my Aunt with respect and showered her with support and truly cared about her and her situation. They came in an removed all damaged property and got her house dried out in no time and ready for reconstruction. Everyone on her team, in the office and all the managers/owners went above and beyond. If I ever was in this situation again (Praying never again) I would use this company hands down. I HIGHLY RECOMMEND THIS SERVPRO! Thanks to Matt, Travis, Fernando, Summer and to everyone else I missed

Seth D. and Andrew B. of Servpro were both very unprofessional in my opinion…read more Concerns were not only glossed over but (An)drew B. went to so far as to be confrontational and aggressive with us. It's shocking to see such behavior tolerated by employers. "Business Manager" Seth D. was unsympathetic and both his demeanor and appearance was anything but professional. He was of no help or assistance. I would NOT recommend this company. And in particular the Waukesha/Milwaukee franchises.

We live out of state, and when my in-laws had a sudden pipe burst in their home, their insurance…read moreagent recommended RestoPros of Milwaukee. From the very first call, the experience was incredible. They arrived within 60 minutes and immediately took control of the situation. Because we couldn't be there in person, it meant everything that they were able to work independently in the home and communicate clearly throughout the process. They stopped the damage quickly and professionally, and gave us full peace of mind from hundreds of miles away. I honestly cannot say enough good things about this company. Thank you so much to Matt, Adam, and Senthil for stepping in during our time of need. Your responsiveness, care, and professionalism made a stressful situation so much easier to handle. Highly recommend RestoPros of Milwaukee!

I cannot recommend RestoPro enough. They were incredibly timely and professional. They were able to…read moreprovide peace of mind after a flood when things were extremely stressful. Their team helped coordinate everything, including asbestos tile removal with a local company called Umbrella, who also did an exceptional job. Special thanks to Matt, Adam, Justin, and Senthil -- all of them were knowledgeable, respectful, and provided outstanding value. They took the time to explain the process, answered every question, and made sure everything was handled properly and safely. RestoPro truly came through for me during a time of need. If you're dealing with water damage or any mitigation work, this is absolutely the team you want on your side.