The staff is always courteous, helpful, and professional. Our dog has taken well to the staff. We…read moreappreciate the flexibility (when possible) for situations that require more immediate care. The location was only one of several factors in choosing this pet care clinic.

Have been a client for 10+ years and 3 dogs. I would not dream of going anywhere else. They are…read morehelpful, caring, and friendly. They always seem to work us in right away when there is an illness and follow up the next day to see how things are going.

This is a very family friendly place. They treat your pet as there own. Grooming service has been…read moreexcellent. It is a relief to know my pet is in great hands while I'm out of town.

I have had my dog last summer to see Dr Singh because he is also a surgeon able to do an ACL…read moresurgery, my border terrier severed completely his ACL going after a squirrel:(. They did a great job even though it can be costly for that kind of surgery. I thought it was reasonable at $3400, included all post visits, as well. Glad he is only 28lbs! The price goes up depending on severity and weight of dog.

DO NOT BRING YOUR CATS HERE. This facility had my cat for 24…read morehours after a cat fight (plus 3 other vet appointments at this location in the span of a week), only for them to send her home with an infected bite wound/infection site on the side of her neck. If I hadn't found it myself the day after picking her up from 24 hour watch (exploding in puss) she would have died. Over $3000 dollars later, 4 separate visits, and multiple blood and organ tests without actually dealing with the problem (an infected neck/bite wound). They refused to reimburse any fees caused by this omission, which they also refuse to admit, stating no medical error occured after attempting to follow up with their management team.

I am an ethical breeder and bring all 12 of my dogs in for their annual health visits to this…read moreclinic, as well as all my litters in for their healthy puppy checks before my puppies go home. When my parent dogs are retired, they go to Dr. Vitale for their spay and neuter, then live out their lives with me as a pampered pet. The staff at Sun Prairie pet clinic is caring, compassionate, and love what they do. The price here is lower than other area vets. You will find here honest, caring, hardworking vets and staff that take care of your best furry friend. Highly recommend this practice.

Been going to that clinic since before it changed hands. Called to make an appointment and since…read morethe animals had not been in for over a year due to my medical issues and cancer treatment - they told me that we no longer have a relationship and could not get my animals in for 20 days for treatment of possible infection. How do you treat people that have been coming to the clinic for years with no grace or tact? Promptly found a vet (who has never seen them) that would get them in immediatly for treatment. Will never go back. We had had issues getting prescription for one of the animals food in the past. Refusing to send in without an appointment. The animal that needed it has had said prescription for 10+ years. Despite that we still continued to go there. Not any more. Do not go there if you expect any sort of customer service. Worst place ever.....

Dr Gooch and his staff have always made me and my dogs feel welcome. My Cockapoo (Wolfgang) has…read morenipped Dr Gooch twice. He still is very gentle with him and treats us both with respect. I have been a pet owner all my life and with my service in the Army, I have lived in several different places, having experienced several different Veterinarians, Dr Gooch is among the best I have encountered. I know it is hard to choose a caregiver for those special members of the family or those critters who have specific tasks and earn their keep around the homestead. Know this, Dr Gooch has extensive experience and knowledge with all kinds of animals, and he will treat you and, more importantly, your animals with kindness and care. All while making sure they are receiving the best possible treatment and you are fully informed and comfortable with his recommendations and treatment plan.

Overall, I am very disappointed with the level of care received at this clinic. I can't seem to get…read moreover the misdiagnosis for my Jade and that after changing clinics to find out that bloodwork was ran again and she ended up passing away very quickly. None of this would have come up had I not switched vets. The other issue is costs for services, we have grown broke caring for our senior pets and now that I have switched vets I am seeing a considerable difference in costs for shots, vaccinations and just in general. I do understand rates will go up, but now I see what I could have been saving these past few years. The vet techs were very compassionate and that is the positive part of my visits, overall I think there was alot of employee turnover and there are definitely some communication gaps that could be improved. The hours are not condusive to those of us that work during the day and I have found my new vet very accomodating which includes coming in on a Sunday to put our beloved Jade down for us. :(

Loving staff, our dog is always happy when we pick up. Good trim, very clean & he smells amazing!…read more Easy to drop off and pick up. Love the report card to see how he was during his stay.

This groomer is terrific! They are so good to my Shih-tzus, don't cut off more than I request (so…read moreif there are any mats, they work to remove them rather than just shave my babies). They give each of them a kerchief with their name in puff paint!! I have never had that before, and love it.

I've been using this system for 25 years and four different dogs. They came and wired our new house…read morebefore we moved in, came when they said they would be there. Came out to do a service call quickly. If you want your dog to stay in the yard this is the system you want.

I called Brian yesterday when my "Invisible Fence" system was accidently cut by my neighbor's…read morelandscaping company. I called Invisible Fence twice yesterday and have still not been called back by them (it has been 26 hours---I will never use them again). Brian told me on the phone yesterday that he could fix it for me and would be out tomorrow mid-morning. He showed up exactly when promised and within a half-hour our dog was able to run free again in our yard. I would highly recommend Brian's company to anyone!

It's good but I could never get an appointment. A great experience when you can get your pooch in…read morefor a wash and groom but last time I tried to set up an appointment it was like a 2 month wait, which kind of defeats the purpose. So that's why 1 star is removed, we haven't tried for a long time to get in here so maybe things have changed but we ended up having to go to Earthwise Pet Supply in East Madison until we moved to Janesville and are now looking for new groomers down there since traveling to Madison for dog grooming appointments is a lot of travel time.

Since my review was removed, here is my original review that took place at this facility…read more I am writing to formally register a profound and unequivocal complaint regarding the grooming services provided by Madelyn, which resulted in significant distress and injury to my dog. Prior to the grooming session, I explicitly communicated that my dog suffers from severe anxiety, possesses highly sensitive nails, and reacts poorly to blow dryers. These crucial details were conveyed to ensure a calm and safe experience for him. Madelyn'a immediate response was one of overt rudeness and unprofessionalism, marked by dismissive eye-rolling and a sarcastic retort, "Oh, like I haven't heard that before." This utterly disregarded my legitimate concerns and set an alarming precedent for the subsequent care. Upon collection, my dog was visibly trembling and in an unprecedented state of distress, far beyond his usual initial apprehension. It is important to note that at seven years old, he has undergone numerous grooming sessions throughout his life without ever exhibiting such extreme post-grooming trauma. The full extent of the horror became apparent shortly after. Once I secured him in his car seat and returned home, I discovered a horrifying scene: his entire car seat was saturated with blood. Closer inspection revealed that every single one of his nails had been severely butchered and was bleeding profusely. This was not a minor 'quick' on one nail; it was a comprehensive and shocking mutilation.I immediately contacted the establishment to address this grave matter with Madelyn Sanderson and her response was one of complete denial and appalling indifference. She disavowed any responsibility, callously suggesting the injuries were likely due to my dog moving around too much, stating "it happens," and incredibly, instructing me to "get over it." This complete lack of accountability and empathy is inexcusable. As a direct consequence of her gross negligence, two of my dog's nails subsequently developed severe infections, necessitating veterinary intervention and causing him immense pain and discomfort. It is unequivocally clear that Madelyn possesses neither the necessary temperament nor the professional competence to work with animals, particularly those with specific sensitivities or anxiety. Her inability to interact with stressed animals, coupled with her dismissive attitude and demonstrable negligence, renders her entirely unsuitable for such a role. Given the severity of this incident I have formally reported this matter to the Board of Health, my local Attorney General, office, and the Better Business Bureau. I firmly believe that if such egregious treatment has occurred with my dog, it is highly probable that other animals under her care are also at risk. This level of neglect and unprofessionalism is utterly unacceptable and must be addressed with the utmost seriousness.