My experience with this OB office was extremely disappointing and, at times, genuinely upsetting…read more
Throughout my pregnancy, I dealt with severe symptoms including vomiting to the point my throat was bleeding, GERD and heartburn so bad I lost my voice, and one-sided leg swelling, which is a known red flag. These were not minor discomforts and directly impacted my ability to safely perform my job in the medical field. Despite this, my concerns were repeatedly dismissed as "normal pregnancy symptoms," without meaningful evaluation.
At one point, the clinic supervisor called me while I could barely speak due to losing my voice. I explained clearly that it was from severe reflux and heartburn. She said she would get me in to see Dr. St. Pierre, but when I was seen, that concern was not meaningfully addressed.
I was told earlier in my pregnancy that if my symptoms became unmanageable, I could speak with Dr. St. Pierre about being taken off work. When I did, she initially refused to complete disability paperwork and dismissed my situation. She also referenced Nevada being a "right to work" state, which is unrelated to medical leave. My mother-in-law, who has decades of HR experience, was present and confirmed that statement was inaccurate.
After significant pushback, the paperwork was eventually accepted, but the process was unnecessarily difficult. I was even directed to labor and delivery triage to initiate paperwork when my OB was unavailable, only to receive more resistance there. There was no continuity or clear process.
Dr. St. Pierre also took multiple trips during my pregnancy. When I reached out with complications, I was told they could not assist because my OB was out of town. There did not appear to be adequate coverage.
At my final appointment, instead of a discussion about my condition, the first thing Dr. St. Pierre said was, "Why don't you just get induced since you're so uncomfortable?" I was not yet 39 weeks, and there was no explanation of risks or reasoning. It felt dismissive.
In contrast, when I saw Nurse Practitioner Katie Bischoff, she clearly explained my stress test results and provided thoughtful guidance about induction. The difference in communication and care was significant.
Continuity of care in this office is poor. I rarely saw the same provider. During one visit, Nurse Practitioner Ann Murtada greeted me with "Who do you belong to?" which set the tone for how impersonal the office feels.
Additionally, during two stress tests with Dr. St. Pierre, nothing was explained. I was left without clarity during an already stressful time.
To be fair, Nurse Practitioner Katie Bischoff, Nurse Practitioner McKenzie Rosette, and Dr. Mellum provided good care. However, my experiences with Nurse Practitioner Ann Murtada and Dr. St. Pierre were the opposite.
On the administrative side, the office felt transactional. I paid around $1,500 and remained current, yet was consistently pressured for payment before being checked in. Requests for minimal flexibility were treated as a problem.
I also raised concerns with the clinic supervisor and received no meaningful support.
Overall, this office felt cold, disorganized, and lacking in communication and compassion. I regret choosing this provider for my pregnancy.
If you are looking for supportive prenatal care, I would recommend looking elsewhere.
