They could actually give the quote that they said they would. They came and looked and measured and…read moreI got no response.

This company has reached out and have scheduled an appraisal…read more So excited to see what Chris can do for us thank you for calling me personally to fix my mix up with companies

I'm very pleased with the service from Dover today. I got Ryan the very same day I called for…read morehelp. He coordinated the visit with my very busy schedule. He was pleasant to work with and explained the details of what he was doing the entire time. He gave me options for the repair - and things I didn't want to do today he provided what I needed to prepare for the next visit. Got my door working again very quickly, did necessary maintenance and gave me tips on how to keep it running smoothly. I would definitely hire him again. Thank you Ryan!

Horrible service! Made me measure my own windows and send a picture then lost them. Proposal first…read moreaddressed to daughter (who lives at different address) based on my information. Stopped by to give my name, address, phone and email but calls continued to go to her. Had appointment to meet there at 11am but told to wait until I received a phone call at 9:45. I contacted Grace at twice. She replied at 11:18 she was with customers all morning, to come in. At 11:30 I came in and she was still busy. Jeremy sat down with me and went over things. Emailed me later a proposal. Evidently she found the measurements and height was taller than he guessed. Received a call as I was driving up north 25 percent discount expired at midnight and I needed to sign and give credit card information. Neither one told me when the discount expired when we met! Glad I didn't make a bad choice going with them!

Had great experience with Hansons, not only did they do a great job, but when we had a small…read moreproblem, they came back and replaced a screen. I would highly recommend them.

I used this company for a new roof in my old house. We were very happy with them. So I called to…read morehave a window replacement and large sliding glass door replaced in our new home. The salesman showed up on time, was helpful, scheduled the measurements very promptly, everything was going well. I received updates on the progress of my order and finally the install date was set, 9/8. I received a call a few days before the initial install to reschedule because the contractor ran into some unexpected complication at the current job and it was going to run over. We set a new date for 9/18. Today, 9/10 I received another apologetic call from 1-800-Hansons asking to reschedule, because the scheduler did not realize the contractor was not going to be working that week! Long story short , it is now scheduled for 9/23. I spoke to a scheduling "manager" who was less than helpful. I am not eligible for any money off for my inconvenience of already having somebody move furniture out of the way, or the frustration of not having a product that I have already put a decent down payment on and have had to reschedule TWICE, because they can't get their act together with their contractors! She did not budge on trying to schedule a different contractor so the install could occur on the first rescheduled date. All she would say is that I have been given plenty of notice and she will reschedule with me. I can hardly wait to see what idiot shows up for the install. I have lost all confidence in this company. I told her I am putting a bad review on Yelp and my social media. I feel like they are just not organized, don't care about me as a customer, and don't even care about bad reviews. I hope I am happy with their product if they ever find a reliable contractor to do the install. Do not use this company! They grew too big for their britches and don't care about small orders.

Ghosted! Came out, measured to replace an exterior door and never heard from them again. Called…read moretwice to be told "he'll get back to you." NOT!

From the owner: We are a locally owned business that is based on customer service and quality. Most of our products…read moreare made here in Michigan or by neighboring states.

Totally disgusted with the quality and service of Pella Windows. They were more than happy to sell…read moreme my windows and doors and we have had nothing but problems with our doors ever since. First, they required their installer, not our builder, to put in the windows and doors to be covered by warranty. Now, here we are 5 years after the build and our doors don't work and our doors are only used 3 months of the year as this is a summer cottage. You have to wait MONTHS to schedule an appointment. We called in June to say that the door lock was not working. They showed up August 9th with the wrong parts and now tell us we can't get the installer back until September 25th. We have to lock the door from the inside and go out another door to open the door every day. This is a fire hazard and yet they tell us they can't do anything about it. Please, save your money and your energy and go to another window company. Pella will take your money, but has NO interest in standing by their product or helping you get it fixed.

Outstanding & prompt service. Fred truly cares about making sure his customers are satisfied and…read morethat the job is done thoroughly. That's a rarity these days; so I will definitely be using Fred for future projects and Highly recommend that you do so as well. Besides that, Fred's a good dude...I could tell that from just one encounter.

From the owner: Honest work that I stand behind , free estimates so that you know what to expect , labor warranty…read moreon most work.