Title: Extremely disappointed - Not a "Deep Clean" by any standard…read more​I hired The Cleaning Authority based on their high ratings, but my experience was the complete opposite of what I expected for a professional cleaning service. I was charged $150 per hour ($75 per person) for what turned out to be a basic and superficial job. ​Despite the high price tag, the "deep cleaning" was incredibly poor: ​Lack of Detail: They missed basic areas like baseboards and corners, leaving behind visible dirt and debris (see photos). ​Neglected Surfaces: The blinds were left covered in dust and grime, which is one of the main reasons you hire a professional deep cleaner. ​Unprofessional Interaction: Upon arrival, the cleaners were dismissive and didn't acknowledge me when I greeted them, rushing off before I could even finish walking them through the home. ​Inadequate Resolution: After seeing the poor quality of work just an hour in, I asked them to leave. I was charged $225, and the management's solution was to offer a different team for only 30 minutes the following day. ​Thirty minutes is not enough time to fix the failed deep cleaning areas. I feel completely overcharged and taken advantage of for a service that was never delivered. Save your money and look elsewhere if you actually want your home cleaned properly. A "satisfaction guarantee" isn't just a marketing slogan; it's a contractual promise that the work will be done to a professional standard. Failing to clean baseboards and blinds while ignoring my follow-up is the literal opposite of that guarantee.

I am greatly saddened to have to make this review and I hope anyone that sees this takes time to…read moreread. We have used The Cleaning Authority for 6+ years and loved them since day 1. Unfortunately in beginning of September '24 a family heirloom was taken from our home, not only was this item meant for future generations but it was commemorate my parents 10 year wedding anniversary. This ring is valued over $15,000 but to us is worth more than anyone could fathom. We have trusted their staff for so long and to have them do this to us has been heartbreaking. We have reached out to the Hillsborough county sheriff and our detective has been in communication with both ladies, unfortunately both are now declining to take a polygraph which confirms our worries. We never wanted to think that they would do this to our family and we are greatly saddened by this situation. We have offered to drop all charges with the return of this ring and that will still stand, all we want is our family heirloom returned with no questions asked. I hope that all find this review concerning and a reminder to double check you have valuables locked away, even if you trust the people in your home.