The receptionist are the only people here with any sort of courtesy. Sarah Latuga is a joke and…read moretrying to file a complaint is even worse! If you care about your health, keep shopping for a PCP!

My wife has been a patient at this location of Sentara Family Medicine Physicians for over ten…read moreyears. There has never been an issue with quality of care as the doctors and staff are all competent and knowledgeable. Most of the doctors' practices are located on the third floor of the Providence Professional Center building with a few more located on the first floor along with the laboratory and testing center. Wait times are generally pretty reasonable as the doctors and support staff are all professional, personable and efficient. As I stated previously, we have been satisfied with the quality of care my wife has received here over the years. Her doctor and staff communicate effectively via the Sentara MyChart website and app as well as over the phone. The reason I am rating the practice at only three stars is because it is very difficult to get an appointment in a timely manner. Appointment lead times are often measured in months and it is pretty much impossible to see a doctor when you really need one the same day or the following day. If you choose to become a patient of this practice you can pretty much plan on being seen for scheduled chronic care or routine scheduled appointments but if you are sick or injured and need healthcare the same day or even the same week you will need to visit one of the area urgent care facilities. Another related issue is that if you can't make a scheduled appointment and need to reschedule it will usually be at least another two months to get another appointment. The building is clean and modern, the facility is comfortable and well equipped. The private parking lot can get pretty full but we have always been able to find an empty space. Exiting to Providence Road is no issue if you are making a right turn but if you want to go left towards Kempsville Road you may have some issues with traffic at busy times of the day.

I've gone to Dr. Miranda for years and of all the doctors I've seen, he's had the best bedside…read moremanner. This place definitely has a 70's feel, with the walls being wooden panels and fluorescent lighting. However that does not deter from the excellent care I always receive here. I came in today to get my physical done for my graduate school requirements. It was not busy and I was in and out in about 30 minutes max. I've also recently switched insurances from Tricare to blue cross blue shield (he takes both!). I am always impressed with the attention to detail Dr. Miranda is and how I don't feel rushed like I do with other doctors. Overall, he's been my family's main family doctor in the VA beach area for a reason!

I have been going to Dr. Asuncion for about 30 years or so and cannot say enough about his kindness…read moreand compassion for his patients. I hope I never have to find another PCP because no one in my opinion could replace him.

Is it a natural part of the passage of life when you review more medical practices than night…read moreclubs? Sigh.... If you want a doctor who is not just knowledgable & caring, but also has a fabulous dry wit sense of humor, then Dr. Christopher Asuncion is your man. His "one liners" make going to the doctor a much more relaxed experience. My using Dr. A as a Primary Physician began years ago when my internist retired. A number of people at work went to a large, well established group in the Beach General corridor. So that's the practice I chose. Gradually everyone at work gravitated to Dr. A, a member of that practice at the time. When he left to found Mid-Atlantic Family Medicine, we all followed him. Dr. Asuncion isn't the type of Doctor you feel is rushing you out of the exam room. He will listen to your ailments & symptoms as long as you want to talk. And he remembers not just your medical conditions but also your family, interests & activities. Whenever I have one of my semi-regular sinus infections he will make sure that his staff works me into his always full schedule. And he will do his best to knock it out in the shortest time possible, especially if I have an important upcoming activity planned. It's quite humorous when he walks in the room & the first thing he says is "Got it again?" His decisions regarding whether you should be referred to a specialist for a newly diagnosed condition are prompt & correct. I've always been very happy with his specialist choices. An on-site lab technician eliminates the hassle of having to go to a hospital for blood work. Electronic transmission of prescriptions eliminates the need to carry a script to the pharmacy & make a return trip to pick it up, Access to the doctor is extremely easy. He is available by email, either responding by email or having his nurse or the office staff call. All are responsive & pleasant. The only down side to a one man family medicine practice is that he does need vacations & time off. His PA handles the chores in his absence. But of course I prefer Dr. A. The office is located in the Bon Secours Medical Building off South Plaza Trail, just north of Princess Anne Road. Both the building and the office convey the feelings of new, nicely decorated, clean & well lit. The spacious glass walls offer one an outside view that makes waiting in an exam room much more acceptable that four closed in walls. And the exam rooms are a nice size, rather than claustrophobic. Parking is plentiful and laid out so that it's always an extremely short walk to the entrance. Regular parking spaces are just as convenient as the handicapped slots. There is a covered drive-thru at the entrance, so one can drive an elderly or infirm patient directly to the door. Wheel chairs are available in the building lobby for their further use. Walk into the door at Mid-Atlantic Family Medicine and you are greeted pleasantly by your name. (Does this mean I go to the doctor too often?) It's a much more pleasant experience than the check-in ogre's at some medical practices who give one the feeling that you are interfering with their day. There must be a check-in ogre school, since so many have the same technique. Now I'm thinking of the one liner Dr. A would come up with if he read this review. I'm pretty certain I know exactly what it would be. So I'll just close on a serious note. Thank you for taking care of us Dr. A. You are very much appreciated.

Years and years ago, this practice wasn't too bad; however, the more family member Dr. Blackwood…read morebrings in, the worse care you receive. They are never on time, there are problems checking in, the quality of care is not great - they just rush you through - very little care and concern is shown both for you as a person and whatever sickness you might have. I am very thankful I was able to find another PCM.

Was seen on time, entire staff is the utmost in professionalism. Primary care providers take the…read moretime to talk to you and are generally interested in providing the personal touch that 60 years ago was the norm in the "family doctor". Quality of care is exceptional.

This office has really gone downhill since Dr. Winter's retired and TPMG took over. The office…read morestaff is horrible, particularly the office manager, Melanie Cayor. It is impossible to get a doctor to return a call. The staff is incompetent....they mess appointments up, don't answer the portal in a timely fashion. Sadly, Dr. Balderston has slipped, too. He has not followed up on important issues. Very frustrating and disappointing. I have been at that location for 44 years and am walking away. :( i would notbrecoomd that practice now.

Love the new office building! Since getting off my parents' insurance and setting up such adult…read morelife requirements, I had been the hunt for a new and local doctor. After research, I saw Dr Bester and that my insurance (OptimaHealth) was accepted. Absolutely love my doctor and the nurses who work with her. Everyone is easygoing but looking out for your best interest. For example, I came for a simple prescription refill and during the routine check up she realized how much wax build up I had and offered to flush them out. Never heard of it before but they ensured me everything would be alright! And it was, definitely glad I got it done. Had an appointment at 7:40am on a Monday and was seen at my correct time. Not a long wait for the doctor and everything went smoothly. Everyone at this location are truly kind to include receptionists.

The Best Physician ever. Thank you soo much Dr. Sun for taking care of my family. You are so…read morecompassionate at what you do. Thank you.

Dr. Sun and his staff have become family over the years. My family have been patients of Dr. Sun's…read morefor over 30 years now and I will certainly cry the day he is no longer our pcp. He is so wonderful with my children and really takes the time to make sure you understand what's going on. He is the main reason we have decided to stay within driving distance of his office. In my opinion, there is no better family practice. Thank you!

As a single father much is difficult but knowing my children are healthy is never a question. I…read morecould not and would not more highly recommend a pediatrician's office. Pediatrics of Kempsville is stellar! This practice is absolutely wonderful! When my oldest was born, Dr. Young from this office was the on-call pediatrician and he came to check on my baby girl. He must have spent 45 minutes talking with us and calming concerns about jaundice and low birth weight. He is genuinely compassionate, caring and friendly, obviously committed to doing something he loves, keeping children healthy, and he took the time to build trust and foster the beginnings of a relationship. That was when he, and the rest of the kind and friendly doctors, nurses and staff at Pediatrics of Kempsville, became my pediatrician of choice. When my second born joined us, Dr. Young was, again, the on-call pediatrician and, though my daughter was completely healthy, he stayed and spoke with us at length about our newest family member and the health of my oldest, whom he knew and about whom he cared. My youngest, a boy this time, came in to my life years later and Dr. Young was, incredibly, the on-call pediatrician yet again. He, again, spent at least a half hour talking to us about my son's health, his upcoming circumcision, quelling worries about pain, and asking about my two daughters, whom he then knew very well. It is very cool for me that Dr. Young was on call for all three of my kids and it cemented what has become a doctor/patient/parent relationship that is incredibly close and uncommon, especially in this day and age of doc-in-a-box and get-you-in-and-out type doctor's offices. Here, now, 13 & 1/2 years later, Dr. Young and Dr. Downing, who is equally, incredibly kind, compassionate, genuinely great with kids and unmistakably dedicated to doing what she loves, helping children, and the marvelous Nurse Practitioners, nurses and staff all know me and my children personally, expressing remarkable care for my children, taking time at each visit to discuss everything, showing genuine empathy when my little ones are sick and watching over them with a real interest in seeing them grow to be strong, healthy, well-adjusted and confident children developing toward an all-around healthy adulthood. To sum up their level of care, I'll share what, to me, proved to be an amazing instance of selfless and heartwarming care for my son. When he was a baby, I had been through back surgery which placed me on extended disability and caused me to lose my health insurance and my son needed a nebulizer which I just could not afford. Dr. Young offered a nebulizer they had in the office for my son's breathing treatments and just asked me to bring it back when we were done using it in six months. I signed no contract and left no credit card number on file. They simply trusted me to return it and wanted to do what was best for my son. That is empathy and a relationship of trust, compassion and true health CARE.