This is a VERY poorly-run practice. On one of my first visits I sat to wait in the nicely-decorated waiting room up front, but was soon chased off by the receptionist and told to go in the back door (to a windowless waiting room with a blaring TV) because the fancy waiting room was only for "medi-spa" patients -- it was a belittling experience, all patients should be treated with respect and the way it was done made it abundantly clear that medical patients were considered second-class. On most of my visits the doctor was running at least an hour behind; when I asked about this, I was told that *I* should be scheduling my appointments at the very start of the day if I wanted to be seen promptly! One time I even had to reschedule because the wait past my appointment time was so incredibly long that I was at risk of missing another appointment, and the receptionist seemed puzzled that this was a problem for me. And when the doctor finally saw me he sometimes seemed to rush -- if I had additional questions for him, I had to be assertive with asking them immediately after the initial examination so that he wouln't leave before I got them addressed. One time I was eventually ushered into an exam room but then sat there for an hour waiting; I finally got dressed again and went out to ask a staff member what was going on, and when Dr. Chang finally got around to seeing me he said that he'd been delayed because another patient had unexpectedly brought a friend who wanted a consultation about a cosmetic procedure so he "had" to take the time to talk to her (hey, what about people with scheduled appointments?? Once again the cosmetic patients take first priority) and he even made a decidedly passive-aggressive comment that he was sorry for wasting my time as my time was clearly more valuable than his! (One time I'd agreed to let his son, a medical student, stitch me up after a procedure for "practice", leaving me with an uneven scar... my generosity seemed unacknowledged due to the way I was treated.) When I switched practices, I was told that the photo records Dr. Chang had taken of my condition would not be transferred to my new doctor (this is beyond unacceptable as the photos show which areas might be turning abnormal over time). Also, I had to call again and again and again trying to get the remainder of my records transferred, with one excuse after another from office staff as to why it hadn't happened (one person left a note for another, who never called me; and when I finally spoke with the second person, she made no mention whatsoever of needing a consent form filled out, and when I called back to ask where the records were I was told they'd supposedly called me and left a message about the consent form and I'd have to come into their office to fill out this previously-unmentioned form, even though I now live in another state, and only at my own suggestion did emailing the form to me become an option)... with an appointment at another practice tomorrow, and with a history of pre-cancerous growths that will require my records for proper examination, I feel that the office staff's level of concern for my ongoing care is severely lacking. (Follow-up: my records were once again NOT sent, requiring a fourth phone call. I told them that the photographs of my condition in my medical records are something I have a legal right to access under HIPAA and demanded that they be sent to me, and they now say they'll comply and once again are promising to fax my records to my new provider.) I found Dr. Chang to be quite knowledgeable and experienced, but I considered the way the practice is run to pose a risk to both my health and my dignity. read more

I know this review is long, but if you care about your face, please read all of it so you don't suffer the deformity I have as a result of the facelift I had by Dr. Chang. I chose Dr. Chang because I thought he showed genuine interest in improving my face and he seemed to really listen to my concerns. I couldn't have been more wrong. For two weeks after the surgery, the left side of my head was INTENSELY painful and continued to bleed. I had a friend take pictures, and TWO ENDS OF TWO OF THE STAPLES WERE ACTUALLY IN MY INCISION!! I actually cried out in pain when he removed them! I AM LEFT WITH ONE EAR THAT IS A HALF INCH LOWER THAN THE OTHER ONE AND NOW STICKS OUT , and MY LOBES ARE COMPLETELY DIFFERENT! They look like two different ears! It is VERY noticeable and now my glasses tilt! At first when I complained about my ears, he told me they were probably always like that and I just hadn't noticed! Believe me, I have scrutinized my face for OVER 50 YEARS! I know what my ears look like! Then he said he could fix them, so he knew there had been a mistake. At my visit last week when I cataloged all of the errors, he told me he would do nothing differently! He put my glasses on my face and ACTUALLYT PRESSED THE LEFT ARM DOWN ON MY HIGHER EAR TO MAKE THE GLASSES LINE UP (they didn't) to show me I was mistaken! I was stupefied! My eye doctor has never had to adjust the arms of my glasses to have them sit evenly on my face! My ears have always been even! I still have bags under my eyes, I still have loose skin under my chin, and one eye is still partially hooded. At the initial visit, he looked at the front of my head and asked me if I frequently wore my hair up, and I said yes. He then told me that he would shave my hair slightly behind the hairline above my ear to hide the scar. After the surgery when I saw that the incision had actually been placed in FRONT of my hairline, I expressed my distress; he then told me he was looking at the BACK of my head when he asked me that question. Who cares about the back of your head when you're wearing your hair up? Who would be looking there? After that, I stopped trusting him. At my last visit, I once more expressed my (now) outrage at the errors, he said he should've managed my expectations. I told him if he had told me at the beginning, at our first consult, that these errors were something I could expect from the surgery, I would've been out the door like a bat out of hell! I am so MISERABLE that I entrusted MY FACE to this doctor! I keep asking myself, Can this be fixed? Can some other plastic surgeon undo the damage caused by Dr. Chang? God, I hope so. Believe me, I pray every day that my face can be fixed. It's all I think about. I can't believe this happened. Please, women, don't be fooled by his "caring", "compassionate" demeanor. Take a lesson (a hard, unnecessary lesson) from me and save yourself the HEARTACHE of a damaged face. read more

After years of research in finding the perfect surgeon, I chose Dr. Chang for a mommy makeover, but my experience was extremely disappointing both medically and emotionally. The night after surgery, I was left in severe pain overnight in the hospital while Dr. Chang was completely unreachable for hours despite repeated calls from the nurses, my husband, myself, and other post-op patients. I also experienced urinary retention and repeatedly begged for a catheter because my bladder became painfully swollen, but the nurses stated they needed Dr. Chang's approval and could not reach him. I was crying in pain and felt completely helpless. When he finally arrived the next morning, there was no apology or concern. Instead, I was bluntly told my belly button had necrosis and would be permanently disfigured. His bedside manner was cold and dismissive during one of the most vulnerable moments of my life. Unfortunately, the cosmetic results were also disappointing. My tummy tuck scar healed unevenly, my breast augmentation remains asymmetrical over a year later, and the liposuction on my right hip/flank left visible dents, lumps, and discoloration that now require corrective surgery elsewhere. When I raised concerns, I felt dismissed rather than supported. I'm now spending additional money trying to fix issues that should have been done correctly the first time. I regret choosing this surgeon and would STRONGLY encourage others to carefully consider other options before choosing Dr. Chang in Delaware. read more