I cannot say enough about Miles River Marine! Their customer service is second to none. Matt…read moreKealy is super responsive, flexible in working my needs into the shop's schedule, and is helpful in offering guidance with any issue. His staff always delivers the highest quality of service and I am never disappointed with the result. I have attached a few photos to show the quality of their work with my recent boat winterization. I highly recommend using Miles River Marine for your boat servicing needs!

"Superior Customer Service". Walter, Leslie, Jerry, Matt,…read moreet al., always go Above'n Beyond to accommodate their customers in every way possible! they are a true asset to all the slip holders at Kent Narrows Yacht Yard and the entire surrounding region.

The yard was very accomodating. We needed to have an engine pulled and serviced. We also had the…read morehull waxed and painted. The lady in the office ( I am sorry I forgot her name) was very responsive and helpful. I think they did a very good job. I will definately take it back to them should I need thier services.

The guys came all the way to California MD to help with my boat's four AC units. Professional,…read moreskilled, easy-going and willing to teach me along the way. Good work is hard to come by but These are guys you can trust!

Second service call to add safety item and adjust first repair. Came on time and has great…read morecommunication. Thanks

I always come here to go crabbing and every one is always so nice and helpful they make things a…read morelot easier to understand especially since I'm new to crabbing

My 20' outboard boat had water in the gas. Easton Point Marina, doing business as Pier Pressure,…read morereplaced the fuel tank and repaired the motor. The estimate was approximately $6,000. Without further revision, I was charged $13,200. Tristan would not give me any details or backup. Do not trust these people to do anything. They are not members of the Better Business Bureau.

I used Chesapeake Dockside Services in Annapolis, Maryland for many years for maintenance on my…read moreboat. I had a great relationship with Chris (the owner) and Rob over the years. For most of that time, service was solid -- they generally showed up on time, were helpful, and I paid every bill promptly. We had a good relationship for a long time. Over the last year or two, though, things slipped noticeably. They started showing up haphazardly, often not on the days they promised, and it would take a week to a few weeks to get any email confirmation or follow-up. Communication became very spotty. That came to a head when I was selling my boat and needed a tachometer issue fixed -- the engine was over-revving. I contacted Chris directly, explained it was time-sensitive because the boat was being surveyed for sale, and was told I'd be added to the list and taken care of quickly. Instead, I waited five weeks with no update, emailed twice with no response, and finally had to call the office myself to ask what the delay was. That's when Austin told me Chris and Rob were both out on vacation at the same time, leaving him as the only guy handling everything -- with zero communication to me beforehand that there'd be any delay. I was told a tech would come out that Monday. Austin confirmed he'd be there. He never showed. When I followed up Thursday, he said he'd just gotten busy and never made it out -- his response was basically, "good luck, I hope it turns out okay for you." The pre-sale survey happened before the tachometer was ever fixed. As a direct result, I had to lower the overall price of the boat and create a $2,000 seller's allowance during negotiations. I lost several thousand dollars because they didn't show up and fix the problem like they said they would. Despite a decade of loyalty and on-time payments, the lack of communication and missed commitments during a time-sensitive repair left me feeling like I was no priority whatsoever, and that our long-standing relationship didn't matter at all. I felt betrayed, and this growing pattern of unprofessionalism and lack of caring has reached a point where I would not recommend them, nor would I ever use their services again if I get another boat. You're paying a premium and getting low-budget service.

Very accommodating. Helpful, sincere. Haven't seen a bill yet, tho. I like em! Rob was a great guy…read morewho was generous w his time & expertise. All good so far!

I bought my first boat last year and Bill appraised it for me. He was great to work with and his…read moresurvey was extremely thorough - he didn't cut any corners and answered all the questions I had afterwards. I felt very comfortable making the purchase based on his survey and the boat has been great so far!

Awesome experience getting our vintage 1987 Montauk 17' repowered. Nick was great to deal with and…read morekept us posted along the way. They did a beautiful job re- wiring the rats nest that was previously under the helm, and the boat was returned to us spotless. We are very happy with our new Mercury 90hp and will use Whalertowne again. Highly recommend!

It's said that "adversity builds character." True, but first it reveals it. In business, adversity…read morereveals a business' true ethos. With the current and unprecedented social distancing restrictions in place. I got caught between the placing a deposit and traveling to perform a sea-trial and pick-up my boat. With no sense of how long or how severe the health and economic impacts will be, I requested that my deposit be returned. TommyO (whom I have yet to personally meet) immediately empathized and did not hesitate to assure me that Whalertowne business practices place people first; that's just who they are. As pleasant as he was during the sale, he cheerfully returned my deposit in full. I see what TommyO meant; not by word but by deed. When things return to normal, its Chesapeake Whalertowne where I will return; they have earned my trust. Jim B.

I worked with Andrew Zetzer to sell my boat. He was very knowledgeable about the market and worked…read morehard to identify potential buyers. Andrew got me a great sale price and made the process very easy and smooth. If you are looking to buy or sell a boat, I would highly recommend Andrew Zetzer.

Bob at Intrinsic was fantastic. Great industry experience, quick service, and good customer…read moreservice when getting Yamaha service done. I'd recommend them!