I live by the Dick's in Gambrills, but will gladly come to Annapolis to avoid that location and…read moreit's staff. The staff at Annapolis does a great job of taking care of customers. We've made a quite a few big purchases here, and had a few issues from Gambrills corrected here. I don't know what I would do if this location wasn't here.

Customer service excellent but prices are absurd. Hubby wanted a golf trainer putter and it was…read more$125 I went on Amazon and got a Calloway the exact same style for $39. The one at Dicks was a generic brand. Crazy

I came in for a winter coat. They had the styles, color, and size I wanted. Best of all, I saved a…read moresignificant amount because of a super sale. The service was impeccable. The best I have had in a while. The salesperson lint rolled the coat because fur from the hood of other coats was all over it. He also checked the prices for me and informed me about the sales prices. He was very helpful in helping me decide which cost would suit my needs. He explained that all Northface coats and jackets had a lifetime warranty and even items that are Northface, but purchased from another store, could be brought into the store for a warranty claim. At checkout, he offered my 10% off for signing up for emails and the like. Based on the service, selection, quality, and value (especially when sales promotions are on), I am a loyal customer. On my 4th Northface coat and my son is in his 6th since he was a child (now in college) and all of them look and function as good as new. Five stars.

We recently purchased some large rolling luggage via The North face website. That was an experience…read morein and of itself which probably requires our review. It was kind of painful and took several days to finally get the purchase approved. In any event, the luggage was shipped in a timely fashion and arrived unscathed. Unfortunately, it wasn't exactly what we wanted and some of the features weren't visible via the website so we decided to return it. Since this would have been a fairly large shipment, we checked to see if we could return it to a North face store. The customer sales representative for North face said that we could return it to a North face store but not an outlet that just sells North face items. So, today we made the 2 and 1/2 hour round trip to Annapolis to return the luggage. After parking and schlepping the luggage about a quarter-mile through the mall we found the North face store. The customer service rep at the store then told us we couldn't return it to the store because of an online discount. That didn't make much logical sense since in effect we had paid less than the luggage was worth but we're only asking to be reimbursed for what we had paid. Fortunately, the more senior representative at the store told us that he would ship the luggage back to North face at no cost to us. We just wouldn't be reimbursed until the luggage was received at the warehouse. Not optimum, but certainly better than lugging the shipment back to our house and having to package it ourself. All in all the experience was somewhat frustrating And certainly a waste of a few hours of my life that I will never get back.

This is a great store for all your boating or outdoor needs! I needed life jackets and whistles for…read moresailing camp, the band that holds your sunglasses, sunglasses and teak oil for a table. They had it all! And they weren't bothered by my 4-year-old hanging out in his Amazon box.

Waited patiently for 30 min trying to get assistance. Asked need help and associate in fishing…read moredecided to help someone else. Previously he saw me and ignored me knowing I was waiting then helped another customer that just walked in. Very bad experience and maybe because I wasn't a local. If my kids didn't need some supplies I would have left. Sucks. Oh well.

They have charged my credit card and sent an email stating everything is ready to ship , and they…read morewould send me a tracking number as it was shipped . That was a week ago and I'm feeling nervous . There is a time constriction to this , as these were lures I was going to take with me for my 2 month stay in Mexico . I think that this may be a disorganized business if not fake .

One star is too high for this place. Customer service/shipping is the worst. Ordered line on…read more9/21/23. As of 9/26, order status shows no change. I called and explained I was disappointed that nothing had been done to ship and asked that he please do what he could to make sure the fishing line was shipped because I needed it for a fishing tournament on or before 10/3. I was told it was no problem, that it should be delivered by then. As of 9/29, the order status remained the same; nothing since 9/21. I called again and was told I would get a call back. Instead it was an email updating the shipping process. A shipping label was printed! Today, 10/2, is still says shipping label printed but no received by USPS yet. I called again. I should also point out that the first person I spoke with said I had to cancel my order by email to the company. I don't see an email address for them.

5 star boat kits with best quality marine grade materials, easy to follow instructions and…read morewonderful customer support enable home builders to build stunningly beautiful, well designed small boats.

What a great outfit! I am a small boats enthusiast, and I have a particular yen for wooden boats,…read morebecause I think they're classier than plastic. CLC is the nuts. I own one CLC17 kayak which I bought from a guy in Rhode Island. It's big and a little unwieldy, but light enough that I can get it up onto my Subaru alone. In the water, it does everything well except turn. I've taken it in Boston Harbor out past the light, and I've paddled it through 8" deep streams in late summer. It handles both well, and is really very fast. It's also enormous, and can hold lots of gear. The cockpit is roomy. As a wedding gift to my wife, I also built an Oxford Shell sculling single from a kit I bought from CLC. This was my first ever boatbuilding project, and close to my first woodworking experience at all. I was intimidated, but the kits make a ton of sense. All the wood is precut to the right shape, so you don't tend to screw up and waste expensive wood, but it still feels like you're the one who built the boat. If you read the directions carefully and take your time, just about anyone can do it. They're also very good with customer support, both business-wise and with boatbuilding advice. Now that it's done, the boat it absolutely beautiful, and it rows like a dream. The whole thing was accomplished for less than half what a new fiberglass shell would have cost, and for about 1/10th what a comparably beautiful wooden boat would have cost to buy. Can't say enough for these guys!

Walked into Helly Hansen with no expectations and no idea what I needed for my hiking trip…read more Thankfully a worker named Cathy helped me through the whole process. She was very knowledgeable and made sure I had everything I needed for a rainy season in Canada. She even recommended a few hiking spots!! Would recommend anyone who shops there to ask for Cathy.

Sat sept 21,24 10:45 Am. would give negative stars if…read morepossible. service rep openly insulted customer with ageist micro aggression stating, " a LOT of old ladies pick the white jacket." The customers' face which previously was delighted by the white jacket (and how CUTE she looked in it,) simply crumbled. She and her entire family fled the store, losing a sale. My husband and I left without purchasing 2 pair of boots and a pair of pants on principle because we are "old" But guess what? Old People Can afford to ski and sail. So educate your sales people not to insult customers.

Did a great job sharpening, waxing and adjusting 3 sets of skis. Very quick and professional…read more Have a great inventory of ski's, clothes gear etc. Highly recommend!

From the owner: Ski Point Sports Center – Your Local Outdoor Hub! From bike…read morerepairs to snowboards and performance apparel, we’ve got everything you need to fuel your next adventure. Located in Annapolis, we offer expert service, rentals, and premium gear year-round.

Great board shop! The owner is super knowledgeable and friendly. My favorite board shop in the…read moreAnnapolis area!

My husband really likes going to this shop. I think he might have a little obsession buying…read moreskateboard decks. The shop offers an incentive for frequent shopper-- buy 13 skateboard decks and you get one free! Currently, my husband had 11. The shop is fully stocked on skateboard decks, wheels, and trucks. They sell other merchandise like clothes and shoes. They also have snowboards! Lots of items for sale in a small space. It's so well organized! Obviously, my husband will be shopping there again. Two more decks to go for the free one! LOL!