Terrible experience. Avoid at all costs. I went to this establishment twice, once for box braids and once for boho faux locs. Both times, Vivian did my hair. Though I was pleased with the style the first time, all of my edges broke off when I took them out.
I went back another time for a different hairstyle, giving her the benefit of the doubt. I made sure to tell her about my edges, in which she looked as though SHE was offended that MY hair broke off. Vivian was rude and inattentive both times that she styled my hair. Even though I showed her photos of my desired style, she did her own thing. She insisted on putting more hair in, and by the end of the experience, the faux locs looked unnatural and bulky. She used 7 packs of hair and my hair is thin. I had to rush out of the appointment once she was complete, so I didn't have time to go back and forth with them about how much I was un-pleased.
Once I got home, I realized how horrible my hair was. So, I reached out to Layla, the owner. She avoided my texts, calls, voicemails--she sent me straight to voicemail. Prior to this, she was always quick to respond to me. Finally, I had my friend call her from a different number and she picked up!!! Once, she realized what she had done, she immediately returned my call, after I sent her a message on Whatsapp (which showed me she was online.) Unacceptable.
Two days later, Layla fixed my hair the way I desired. She had to cut out a lot of crotchet out and re-twist the faux locs that Vivian messed up. They spoke nasty about me in french, until at the end of the appointment, I started responding back to them in french. They were trying to hustle more money out of me. They looked ashamed of themselves and they should have been.
Their bathroom is horrendous and overall the space is shabby and unclean. They are extremely unprofessional and have poor customer service. Do yourself a favor, pay a little more and go somewhere that actually honors your business. read more