I sent 3 boxes on this day. 1 by air that you are viewing. I mailed them during Covid 2020 around March. I found this video tonight and I got angry again. The guy was trying to pawn me off on Filipino women in the store. I wasn't interested as I had a Filipino wife and daughter in the Philippines. Now they are in the US. 300 to ship this box to have it robbed. The other boxes were sent by sea, they were also ripped open. I have never had this problem when shipping from Vegas or from their counterpart in NJ. https://youtube.com/shorts/mr0xwnIDKTQ?feature=share read more

Professionalism & good service! I would go back anytime especially if I need to send something HH inc to the Philippines. Not to mention the price is competitive. read more

My mom would always go to this LBC location to ship packages and send wire transfers to the Philippines. When she moved back to the PI, I took over the same responsibilities and have always had great experiences with everyone there including Lou and John. Unfortunately, I can't remember the other person but maybe her name is Cathy. They've always been helpful with ensuring my items fit in the box properly and that the address is correctly written, so it arrives at the destination safely. My wire transfers were also easy with no issues and the fees are clearly listed on the desk. While I can't speak for any scheduled pick up issues, I do find this location absolutely fine for what I need. I do try to call to confirm store hours but unfortunately, I can never find anyone to pick up. My guess is that they're always on their feet helping others with packages as there are only 2 of them. I hope they're able to manage phone calls in the future, so it's not reliant on stopping by the store. read more

LBC - Woodside - New sign in process - Couriers & Delivery Services Near Me - Woodside, New York

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I was debating whether writing this review is worth my time and decided that for the sake of everyone else considering LBC, it's worth noting that I have never encounter any other business that fails in EPIC PROPORTIONS. I scheduled a pick up weeks in advance and was given a time between 9AM to 1PM. On the day of my scheduled pick up, I followed up THREE times during the day and was told 1) the driver is on the way 2) they contacted the driver to prioritize my pick up since it's been 2 hours and to expect a call from the driver and 3) that they are based in the Philippines and can only communicate via email. The day ended and I did not receive a call from any representative. Don't offer services when you can't fulfill them, or even TRY. read more

Sending packages right now are like playing Russian roulette, because NO GUARANTEES of where your package will take route, even LBC doesn't know where your package will pass after they'll get done shuffling it around. Just got done talking to one of LBC representative few minutes ago. And I was being told that some packages will pass Taiwan or China etch. With the World current events right now, . packages passing China might be in jeopardy, . considering the feud going between Philippines and China right now. Stupid for LBC for not taking necessary steps. LBC doesn't care about your packages. And I would not blame China for securing anything that comes their way. Unfortunately LBC doesn't exercise security measures to protect their customers packages read more

One of the most service oriented people in the business. I admire their professionalism and honesty.

LBC driver, Enrico Padilla, does not show up on scheduled pick up date. I have called the 800 number several times to report the situation. Have text message, Enrico Padilla, numerous times of my address, cell number and how many boxes for pick up but I have been ignored. Have not received any response from him or from LBC. Is he the only person assigned in NYC to pick up boxes? I am very disappointed with the service. Will not use LBC anymore. read more

All the comments here are all true. I should have listened to the other comments in here. Please do not waste your time and effort in sending Balikbayan boxes through LBC here in New York. July 6, 2023, I called their office at (917)8326825. spoke to a call center agent and scheduled me for a pick up on July 7, between 10 AM to 2 PM. I was even given a reference number to confirm the pick up schedule. I was off that day so I could just wait for them to pick up the box the whole day. On July 7 at 2 PM. I haven't heard anything from LBC yet, so I called the same number to follow up. Agent tells me that they will follow up New York. At 3 PM. Still no word from LBC. I called the number again for a second follow up. This time, agent again tells me that they will be calling the New York office. The day ended, but no pick up from LBC happened. I was basically on house arrest that day just to wait for their call and pick up. I called another shipping agency that afternoon (July 7) -- named Global Cargo Movers... which their office is located a block away from LBC in Roosevelt Ave, Jackson Heights here in NY. I asked GCM if they could pick up a BBayan box from me, and gladly said YES. They scheduled a pick up the next day (July 8, 2023/Saturday) Come Saturday...I was still in bed at 9am... GCM calls me and said they were on their way to pick up my BBayan box. In about 10 minutes, they were already knocking at my door. That's the kind of service you expect from all shipping agencies. I salute GCM for their great service , and will make sure I will be sending more boxes through them from now on, rather than the very unprofessional LBC. Hope this comment will reach a lot of customers. So please don't waste time and money in transacting your business with LBC. My rating with LBC is ZERO "0" star! read more

They have no respect for people waiting in line. They will let people cut through the line. They maybe regular customers but it is still not fair for people patiently waiting in line. If you go there watch out for those people they allow to cut through the line and bring it to there attention that it is not OKAY! Go to Johnny Air instead. They are far better! read more

They have no replacement boxes during pickup day. The guys said he'll come back with the boxes when there's pick up near my address. Didn't receive any since that day. Anyways, been calling for months to request boxes. Agents keep promising me. Today, they hold my calls then hung up. Very disrespectful. read more

Spoke to someone to schedule for pick up. Waited on said pick up date and time however no one came. After calling to follow up, I was informed that it was set for another date which I was sure I would not have said yes to as I would not be in said address already. There were no apologies made, just a promise to call back after sorting things out on their end, however did not hear back from them. Very unprofessional. read more

how many times they let me down waiting for pick for nothing... come on LBC... hari ng bagal sa service????

LBC Express Bad Pick Up Logistics, Be Warned!!! Sharing our harrowing experience with a scheduled shipping package pick up by LBC Express Woodside, NYC (LBC Booking No. 3424303, December 1, 2020). The pick up was scheduled between 10:00 am and 2:00 pm that date. During our booking, we requested the local LBC office to give us the phone number of the pick up person afraid that his call my get spammed. They could and would not give any phone number. At around 9:30 am, I saw a voicemail message from LBC pick up sent at around 8:30 am, an hour earlier, with a note to call back within 20 minutes. Though a bit late, I called back his number but there was no answer. My repeated calls numbering around 11 including text message in the next 6 hours were also unsuccessful. Five times, I called the LBC local office only to be connected every time to LBC call center in the Philippines. The call center personnel claimed that they had no way of contacting the local LBC office by phone to resolve the pick up problem. They could only email the local office which, they said, they did twice. Our predicament could have been resolved in time if the pick up person and the local office returned my calls instead of channeling them to their Philippine call center who could do nothing to help. The local LBC office is great only for picking up booking orders. Their pick up logistics is bad and terrible. read more

You have to update your opening hours on the websites ,it says open 7 days a week n it wasnt ...

We were told to wait for pick up from 10 am to 2pm its 5.55pm and no contact whatsoever..

i just read a few of the negative reviews on the lbc website. i have never used lbc before, but know they are located in the philippoines which made me more confident sending from new york knowing they are located near a town near my wife. my experience with them was very good and package arrived at my wifes front door. thank you lbc. read more