great place thanks yelp is making me say more things about this place but it is not neccesary read more

We found the exterior lights that we were looking for our house. The employee that attend me was very helpful and attended to my needs. I had the lights delivered within a week. read more

Great in store service. The delivery by Jeffrey was exceptional. Excited to have the lights installed. read more

Thanks to Caren Smith who always is so super efficient and pleasant to deal with. I 've been working with her on our orders for the last 3 years! read more

Was in your store 2 weeks ago. We have been the a few times to get bulbs. We needed 2 pendant fixtures and asked Michelle to help us. Since we were not able to find any we liked in the store, Michelle gave us websites to review and her business card and told me to call/email her when and if I had any questions. I emailed her with questions on 2 fixtures within 2 days of visiting the store. NO reply. I resent the email a few days later. Still NO reply. So I called. She was with a customer and said to put me on hold. After a few minutes they came back on the line and said she'd have to call me back after she finished with her customer. That was LAST WEEK. I'm still waiting for a call back. NOT a good practice to keep your customer waiting this long. I noticed another review about Michelle not responding. Not good for business. read more

Back in 2013 I wrote a One Star review on Light Bulbs Unlimited and swore to myself that I'd never return. But, as its location was handy, I did and I'm glad I did. The place and the personnel are entirely different; like the proverbial difference between day and night. It's no longer sloppy looking, now has a good supply of stock and staff attitudes are now far better, being polite, knowledgeable, friendly and helpful. The differences between what it was before and what it is now are amazing. I've been changing the electrical system in my home, and in so doing changing all of the bulbs from the old incandescent or florescent to the new LED. Having a zip to nothing knowledge about the new LED bulbs, the amount of lighting they put out, their spectrum of the light or compatibility with dimmer switches I need some knowledgeable help and here is where I found it. The staff members who have assisted me on the occasions I visited, Edir and Gabriel, couldn't have been more helpful, taking time to compare my old bulbs and then showing me several selections they thought to be appropriate for my needs. One of the best features of doing bulb shopping here, unlike Home Depot, Lowe's or other big box stores, is that not only do you get to speak with someone who knows what they are doing but also afford you the opportunity showing you what the bulb looks like when lighted. That I found to be particularly helpful as the light spectrums of the bulbs offered vary greatly, some giving warm enhancing flesh tone, others making you appear as if some old wrinkled skin mummy just resurrected from a grave. I was also pleased to see that they now have an extensive selection of lighting fixtures along with color samples for switch plates, etc.; ideal in helping me make proper selections for an intended remodeling of my bathroom. read more

See all

Arrived at the store at 4:01 pm, 2 customers inside, 4 employees. I see you close at 4pm - no one comes and says sorry, no one comes and says sure you could come in for a minute and look. I am in retail, you CANNOT treat customers this way and expect to stay in business. Good luck but I think you're finished, you better start acknowledging your customers. And what's with closing at 4 anyways? I'm glad business is so good. read more

To be honest I was debating on whether to go to LBU or just try for HD or Lowe's. So glad I chose LBU! Great selection and expert help with the type and wattage of specialty bulb I needed for my fixture! There were no markings on the bulb but LBU skilled and helpful staff were able to assist by recognizing the filament type. Very helpful and very reasonably priced offerings. Thank you LBU! I'll be back for my next lighting needs! read more

I ordered (2) light bulbs online from LBU Lighting website. The order went in fine, but then I was emailed the next day that they are unable to fulfill my order because the vendor will not break a box of (12). Why did their website allow me to select a quantity of (2) if they will not sell less than a quantity of (12)? I will be ordering from a better supplier from now on. read more

Always had good service. I bring in bizarre light bulbs and they either go and get it or order it for me and actually call when it's in. I made 4 back and forth trips to Home Depot, actually carrying in the light bulb I was replacing and finally gave up and came here. Always been satisfied, really cannot figure out the bad reviews?? read more

They should change their name to Light Bulbs Limited. I've been there twice and both times they didn't have what I needed. Oh my most recent visit they said they couldn't even order because they don't know the manufacture or model. I had the model in my hand, should you be able to decipher based on a sample? Good news The Home Depot down the street was able to help. read more

I went here to return a lightbulb which I had just purchased for $25.00. I found out the fixture was bad They WOULD NOT refund my money because I didn't have the store receipt I did have my visa receipt which showed the proof of purchase. Really? How ridiculous. What ever happened to customer service? My electrician told me stop doing business here. Their inventory is lousy and they are not customer friendly at all! Don't buy here! There are other places in town much more deserving of your business! read more

I went there and had a really unpleasant experience just now. I was in the store for over 15 mins. Lots of salespeople around. NOT ONE asked me if I needed any help. I had to approach someone who was at his desk eating. I asked if he could help me, he proceeded to get the attention of another salesperson, who had seen me and I felt ignored. When I was finally helped they did NOT hove what I was looking for. No thank you, no have a nice day, he just walked away from me. I would never shop there or recommend this store to anyone. I ordered a lamp on line and I am getting next day delivery. read more

I walked in there early afternoon (in business attire) and patiently waited to be greeted or acknowledged. I walked past several store employees, as they were somewhat helping others. I walked through other areas of the store to be acknowledged..never happened. I understand that all of the staff may have been busy at the time,but a simple "someone will be right with you" would have sufficed. I needed a whole lighting system for my living room. Needless to say, will not be coming back read more

Total disappointment. Needed a simple bulb for my bathroom, they didn't carry it or ANYTHING that the sales clerk could recommend that would work as an indoor flood. I begged the guy to not make me look someplace else , and he said he could order me something but it would be hard to find. I went down the road to Lowes and they had exactly what I needed by bucket full. read more

I felt compelled to write a positive review for this store having seen all the negatives. We were sent here by our contractor who reported he had always had a good experience - the staff were excellent and incredibly helpful in helping us plan our lighting for our kitchen - especially Jeff. I was very worried when we found out that one of our LED fixtures was not working - as we have had them for several months but have had a lot of delays waiting for inspections and approvals. But, could not have been more delighted with the response of "I'm sorry to hear that - we'll order a replacement right away - please bring in the non-working unit with you to exchange it. I'm sorry to hear the experiences other people have had, but have to say we could not be more delighted. read more

Rude staff who will stop and wait on pushy impatient customers that arrive after you instead of continuing to wait on you as they had started. I left and they lost my $1100 order. The other customer needed 4 lightbulbs. read more

I would never use this place again! I called and the first issue was I needed a light bulb with a japanese ends on the ballast. Took 3 people to even figure out what I am talking about. I then have a long discussion. They found the bulbs. Are they in stock? Yes, I am told. I asked if I buy them right now can you ship them today or tomorrow. Absolutely, they tell me. My order will go out first thing tomorrow if they don't ship today. Okay. I explained I have to have the bulbs by July 25th, the day I order them is July 18th. Do I need to pay for faster shipping? No, it will absolutely go out by tomorrow morning. I'm in the same state and just a few hours drive across the state. So today no bulbs. I call and I say I am trying to find out about my order. I get put on immediate hold and that lasts for over 9 min. Meanwhile at the 5 min mark I throw off an email that asks if Anyone there can talk to me and not keep me on hold for long periods of time without talking to me? That seemed to at least get the person to finally come back on the line. He looked up my order number and asked me if I wanted to know when it was going to ship. Uh, I said it was supposed to be delivered the other day, no later than today. That it's for a job for tomorrow so I can't use the bulbs next week! He doesn't give one iota! He's like. what do you want to do then? I said I'd have liked it if someone had been honest with me from the beginning! Told me up front. Now.. now I am sitting here waiting for a week for nothing. He's going to give me a refund. Oh yippee. That is NOT the solution to horrible service! If it were my business I'd be looking into what is the issue but you can clearly tell they simply don't care and it must happen all the time with how they show NO ability to care that they are hurting other businesses! I will NEVER use this dishonest company again! read more

I drove from Miami to pick up an ordered piece and the associate Michael sees me come in while seating down on his desk and doesn't acknowledge me, sees me walk around, nothing, I then ask a customer who is also there to see if he is being helped and that's when Michael had the common sense to approach me. I tell him I ordered a piece, the part was brought out and there was a component missing. He told there was nothing he could do and that I would have to wait for Angel (the man who ordered the part) was back the next day . I reminded him that I don't exactly live down the street and to please contact Angel to ask what piece is needed. Michael then proceeded to inform me that any expert advice is a courtesy and it is not required by them. He clearly showed he had no interest in helping. He tells me he will take a photo and show Angel the next day. I call the next day and Michael tells me Angel is off and asks me if I'm an electrician. I say no and Michael has the balls to tells me that THAT is the problem. It is because I'm not an electrician that this situation is happening. Someone needs to remind Michael that by telling me, the customer, that it is my fault that I'm having difficulty acquiring a missing component to the ordered part because I'm not an electrician and not because he works in a light bulb store and doesnt have the slightest clue as how the very parts he sells work. Never again and will never recommend read more

I purchased a condo on the beach and decided to completely remodel it. I went with my contractor to Light Bulb Unlimited and we met with Jeff Dorsey who took the utmost care for the entire project from consultation, design, budget, delivery and was a constant source of assistance throughout the entire project. He was always available, and nothing was too much, including looking and researching more and different avenues for lighting for the condo. He made several trip both during design and even when the project was complete. I highly recommend Light Blub Unlimited and especially Jeff Dorsey read more

Can't say enough great thinks about this place and Michael. GREAT customer service, and follow through. He has GREAT understanding of the products offered and made GREAT suggestions on my renovation. I'm not one to write reviews----but had to this time. He took the time to explain things, and get me into the products I needed for my renovation. When there were issues ---- he got me the answers. THANKS Michael ----the place NOW looks great, and the way I hoped it could. read more

If customer service were a homework assignment this place would get a D-. Placed an order for a fixture on 5/9/13 that was paid for in full. When you've worked to earn the money to spend, you shouldn't have to work to get your hands on what you've bought after you've paid for it. Fifteen days after ordering, I had placed my third call to check on the status of the fixture after being twice told I would be called back with an ETA (I was NEVER called). I was told the fixture hadn't shipped from the manufacturer and wouldn't be in until the end of the following week, which equates to my having to place more calls. When asked why the fixture we were led to believe would be in within five days was taking so long, I was told "I don't know". This is not the first issue we've had with this store. My electrician had fixtures on order and was told they would be in by a specific date, only to find the day of the install they weren't in and in that case too, no one called to let him know. The end result is an inability by the customer to get the work done and the headache associated with having to chase the store staff around. Bottom line, I wouldn't give more business to a store that's twice demonstrated an inability to fulfill in a reasonable time frame or return customer calls associated with their orders. read more

It's all about management and Lights Unlimited is all about service. If you need an unusual bulb this is the place. By sure to ask for Brad for extraordinary and knowledgeable service. read more

Should a customer really have to put up with so much attitude...ever? I'm sure that this is a fine national chain but this Fort Lauderdale store is the pits at customer service. Hard to get waited on, resentful toward questions, and terrible follow through on special orders. They have great stuff....but order on line and spare yourself a disappointing in store experience. read more

This store has the worst customer service ever! I wish I could give a ZERO here. I ordered a lighted mirror in August and its now SEPT 17 th . Still haven't received my mirror paid over 1000 dollars for it ... Called the Mgr yesterday was told it was shipped on Sept 10 th and said he would call me back with a tracking number he never did... I called today my salesperson Ernani totally incompetent said Eventhough I paid the money for the mirror they never paid the company to get it. I will never use this store again. Horrible!!! The worst. They are quick to take your money but they don't deliver. read more

Let me just say, the new management that has taken over is such a HUGE difference and refreshing change!!!!! The new design and layout of the store is amazing. I'm not sure what happen but boy this place is different. Thank you for making my Saturday shopping easy and informative. I had no idea about choosing a fan, but Jeffrey was so helpful. Thank you guys, keep up the good work! read more

If I had to give no stars I would. I wanted to buy a flood light for outside he wouldn't even get off his fat ass to try to figure out what kind of light bulb I needed and there was no one else there. read more

The service was great. Nothing like working with knowledgeable courteous professionals. Michael was able to help us with all of our lighting needs for our entire renovation project --- and at the best prices too. Thank you LBU and Michael. read more

Buyer beware: What an incompetent business. I emailed the salesperson and the salesman's email address redirects me to another person in corporate. I send email to the auto redirect and no one responds. Three day's later I call and they have no idea what I am talking about. I ask if they received my email for a price quote that I sent on Sunday, his response is I don't work Sunday. I said today is Wednesday, how about Monday, did you get my email Monday morning when you returned? He says no. I ask why their email link redirects me to someone else and he doesn't know. After resending an email by manually typing in the long foreign name email address the salesman asks me what I want. I said "could you please read my email" he responds "oh". Then he asks me what I want him to do? I tell him I want him to read my email which is a request for a price delivered on two $500.00 lamps including model numbers, html links and pictures with dimensions. He responds with "oh, ok" I will call you back. I said could you please respond to my email with the quote? He says ok. So in summary, I don't know how these people are in business. read more