I walked into the Ft. Lauderdale location looking for parts. Before I even asked for what I needed, the guy looked at me and said "We don't have what you're looking for." Amazing he could read minds. Or was it my appearance that led him to such a conclusion with no information? Just before this terrible interaction, I ordered from them online. Was given an estimated delivery date. The day before I should have received my items, I got an email to verify my identity as the billing and shipping address were different. I had to explain what kind of business this was for etc. I specifically asked if I could now pay for expedited shipping as my order was delayed. No response. Did not receive my order on time. Extremely disappointed. read more

This store has high end fixtures, appliances and bathroom items. I scheduled and appointment and knew what I was looking for. They didn't have the induction range I wanted to see on display. They did however have the exact model of washer & dryer that I was looking for. I was told by the sales person that she had something to attend to and that I should email her about my purchase. Then she sat at her desk. I took a few pictures for Yelp and left. I bought the exact same appliances online some where else the same day. If I'm not going to get in person service then why go here. I could have just purchased online to begin with. Here is why I'm giving them 3 stars. The showroom is amazing, they have items you don't see elsewhere. Parking was accessible and convenient. The staff at the front desk were kind. I knew in advance that Ferguson's sales staff can lack customer service skills. read more

Ferguson Home - Kitchen & Bath Near Me - Fort Lauderdale, Florida

I really screwed up! I mean totally, big time, turning my cooking range into what looked like a burnt up crematory. I was broiling a rack of lamb in a Jenn-Air with the oven door slightly and the range top downdraft on high. Then I had to leave it for a moment to run to the bathroom. The details of that I will spare you; which should make you happy. But while in the bathroom the fat drippings from my Colorado (so much better than that New Zealand mutton crap the market in most stores) caught fire. It really wouldn't have been any big deal except the topside downdraft sucked the flames up over the control panel of my range frying and charring the plastic to a super black crispy. Then, of course, setting off my smoke alarm. So, oven range destroyed; what to do? We got ahold of Ferguson on the Internet buying a beautiful new read more

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We purchased some bathroom fixtures from Gordana Smileska Whitley at the Fort Lauderdale Ferguson in 2019, and she was very helpful. In 2025, I needed replacement aerators for two of the faucets, so I reached out to Gordana to ask how I could purchase them. She ordered the replacement parts and had them sent directly to us at no cost within a few days. I'm surprised she even remembered us from 6 years ago, but the level of service was amazing. I'm really impressed. read more

I walked in and told what I needed and they just stood there. Nobody said hello and when I left and let them know that nobody helped me and I was taking my business elsewhere. They didn't seem to care. This is how they were on a business. I went there once many years ago and got the same treatment never again and I suggest unless you have a decorator who knows somebody don't bother read more

Staff wonderful and knowledgeable about all products. We have updated our induction stove, microwave, dishwasher, refrigerator, washer and dryer, sink, faucets and disposal over the past 7 years. Latest was awesome built-in Thermador fridge, fabulous Kohler porcelain sink, super quiet disposal, new faucet and beverage faucet for filtered water. Smooth from purchase to install. I LOVE my new sink and built in fridge, makes a huge difference in our kitchen. Bought a Thermador fridge with freezer below. Was worried about storage since we were going smaller, cubic feet wise. Amazing, but I have plenty of room. Thank you! read more

Ordered very expensive new kitchen sink and faucet..... when ordered arrived realized they sent and billed us for 2 of everything.... called customer service and they refused to provide refund or pickup for items returned! We were instructed to return via fedex at our own expense or bring back to show room.... boxes were heavy and big barely fitting in car. When we got to showroom salesman very rude and nonchalant, not even offering an apology for our trouble! High end appliances with poor customer service! wow very disappointed ! will not ship here again read more

The selection at this Ft Lauderdale location is tremendous and Andre, my sales representative was very helpful.

Price was marked $299. When we went to order, Andy, who was having trouble with his computer said "Oh, it's not on sale anymore. The other guy, standing behind him said "it is the wrong tag. Happens all the time. it's a mistake." Long story short, they refused to honor the marked price, Manager is off for the holidays, we were told. Left my name and phone number for her to call me. It is BS and the staff there totally inept and supremely clueless about business. There are plenty of other honest places to go. I'll not set foot in Ferguson ever again. read more

I'm not sure at which point selling toilets for a living became such a glamorous occupation that the people at Ferguson decided it was ok to act pretentious and condescending towards their customers. Also if you are looking for guidance go somewhere else, these people have no desire to actually guide you. So far they have messed up my toilets, my bathroom faucets and my kitchen sink. Not sure what's next. Save yourself the aggravation and go somewhere else. And don't bother leaving voice messages because no one ever calls you back. Now that I read the other reviews, it's slightly comforting to see they treat everyone like trash. It wasn't just me. read more

Dealing with Ferguson has been a horrendous experience. I purchased a subzero refrigerator a GE monogram microwave and a wolf cooktop. I gave them a deposit for this very expensive order. And they sent someone who advised me that my cooktop could definitely be replaced with the new Wolf cooktop. At that time they said that the new subzero would not fit in my cabinet. I contacted subzero and they said it would fit. Again I spoke with Ferguson and then they said it would fit. After waiting many months today the cooktop arrived and did not fit. The two installers were very rude and when they took it out and put my old one back they damaged my pull out cabinet when they called to speak with the boss they spoke in Spanish so I couldn't understand them. Then they just walked out of my home I tried to contact Philipe at the Boca store he did not get back to me sent an email that he was out and I contacted customer service twice they said they had to call the store and they never got back to me. STAY AWAY FROM FERGUSON This is been a very bad experience I also had to call an appliance company to come and reset the cooktop because they left it crooked and the cabinet doors would not close after they reset my old cook top read more

The worst customer service ever. We walked in looking for a freestanding tub and vanity. She asked me if I was working with a contractor. When I replied no I only needed 2 items she hastily walked away. I then went searching for to request assistance with purchasing a hydrotherapy tub she snottily said we don't have it in our showroom go look at the website and ignored me. I will make a complaint with the hydrotherapy distributor who directed me to Ferguson. Never again read more

My wife and I had a delightful shopping experience at Ferguson's. We had to wait a while to get a representative to help but once we got started, Rachel Malove was wonderful! Rachel has achieved that magical balance of helpfulness, patience and knowledge that is uniquely held by the best members of a sales staff. Plus she has a thorough knowledge of the store's merchandise...not only what's on the floor but the hidden infrastructure you need to make a bathroom remodeling work. (For example, Rachel knew about the mixing valves we needed in the wall behind our shower faucets). If you can slow down and wait for one of Ferguson's staff to be available, you can have an exceptional experience there. And if you can arrange for Rachel to help you, I think you'll be amazed and what you'll find there. read more

Called to check inventory, was out on hold for over 15 minutes. Decided to drive to the showroom. Understaffed and no one available to help me. Looks like it's back to Home Depot. read more

Given Ferguson's is within a couple of miles of our temporary condo, we use them as a showroom. Even if we don't find the item, we can checkout the manufacturer's quality. A couple of visits ago we spotted a few items we liked and asked an employee to put some orders together for us. He suggested we use the web site, I responded their website was garbage, filtered searches don't work and it's totally hit an miss trying to find specific items. He wasn't budging. we put an order in for around $7,000. So far we've had 2 of the 5 orders placed on hold and had to call them (certainly not a credit problem, no idea why they called, released quickly), we've received 2 items we didn't order but paid for. A refund was approved but we haven't received the return label or the refund and another item was sent to the wrong address. Here's my take. Fort Lauderdale has no decent decorative hardware stores on the east side. The one that's been around for ages isn't good dealing with retail traffic and has a limited number of old tired brands. There's decent stores out west but small and not convenient for us. Boca's better, Stuart more so. We decided to go with Amazon. So far ok but it's clear they're not their normal self when it comes to decorative hardware. Note to Build: Your store is a very pleasant environment. It's lovely to walk around for hours and never get the slightest bit of help. If your focus is on the Trade, then go back to the days where you informed us it's Trade only, please leave, go hire a decorator. Your website is also a disaster. Placing the mouse in the top half of the page covers more than half the page with a drop-down, search is utterly useless as many items don't get picked up (we go to the manufacturers site and get specific part numbers, then back to Build, enter the number, and viola, the product magically appears, we don't need a constant reminder about Covid and all your other excuses covering a large part of the page, we don't need the cookie nonsense, we don't want to be on your mailing list and we don't want to chat. We waive all that garbage away to have the pleasure of dealing with a useless search engine. You folks need higher standards of acceptable business methods. We don't need you, you need us. read more

We met with Rachel Malove. She was punctual for our appt., delightful, very friendly, very very knowledgeable. Helped us make a big decision on a sink and color. She was calm, asked all the right questions. We are working with her re lighting as well and promptly sent us selections to ponder. read more

If I could give it negative stars I would. Awful customer service. I had to chase them down just to place an order and then got the run around until I finally canceled the one remaining item on my order that never came. I was able to place the order for a similar item from Fuse and get it the actual appliance in my possession before Ferguson could even give me a refund. I was promised daily to get a call to process the refund and never got one. I kept calling and emailing. Finally we asked for a manager and the refund was processed that day. I will NEVER use them again nor will I ever recommend them. I bought a sub zero fridge from them 1.5 years ago and bought a number of Thermidor appliances this go around. Wish my money had gone to Fuse instead. Terrible company!!!! read more

This can not be rated. I am a long time customer of Ferguson. What has happened to their customer service is a disgrace. I ordered a faucet and waited over three months. The rep indicated it was black and ordered gold and black. It took contacting the manager to get anywhere! Wait! i ordered a toilet ( Toto) the first toilet came in with chips in the tank. The second, came in after three weeks and chasing Ferguson in a thousand pieces! The need help! Not business read more

Visited the store on Federal Hwy to buy 3 piece faucets for three bathrooms so explained exactly what I needed including the Axor brand and finish. However, the two folks I spoke with continued their conversation and made no attempt to assist me, even though I wandered for roughly ten minutes trying to find what I wanted. I left and went to Sophisticated Hardware on Oakland where the sales people were attentive and I bought what a needed for a cost of nearly $3k in no time at all. Service is everything! read more

Buyer beware! Purchased a Delta shower system for $850. System wasn't available at my local Fort Lauderdale store or nearby warehouse. System was delivered to my house from the Orlando Ferguson warehouse. Two day after system was delivered to my house, an experienced professional licenses plumber attempted to install the system. Plumber determined water cartridge was faulty; water wouldn't turn off. Plumber suggested I exchange cartridge at local Fort Lauderdale Ferguson or drive to nearby warehouse. He would return later in day to complete installation. I was pleased supply portion of local store had part. I was shocked and dismayed that stored expected me to pay for the replacement cartridge. I showed the counter staff my receipt and they verified in their system I recently purchased item. Counter staff made snide comment that to receive replacement cartridge under warranty (at no charge), I'd need to call Delta and likely be on phone with them for one hour. Counter man said they couldn't stay in business if they replaced the defective cartridge. I walked to attached showroom and found salesman who sold me system. I explained situation. The salesman and another man at desk said they never heard of a faulty cartridge being sent with a new kit. They then said my plumber must have installed it incorrectly and I would need to go through Delta to get cartridge replaced. I called the customer service 800 number on my receipt from Fergusons'. The representative looked up my order and stated I would need to go through Delta for a replacement cartridge. She said they could help submit the claim with Delta but that I would need to wait for Delta to send me the replacement cartridge. I said I didn't want to continue to communicate or do business with Ferguson. That I was sickened by their lack of customer service. I wonder how long other businesses would stay in business with this type of service. I next called Delta who immediately said they would mail me a new cartridge but that it will be 4-8 business days before I receive it. As the Delta representative was entering my replacement cartridge order, she said one is already being sent to me. The only thing I can figure is the representative at Ferguson had the cartridge sent to me even though I said I didn't want them to. I thought that purchasing our shower system from a local large store such as Ferguson meant that I would get good customer service and that if I had problems with the system, the local store would immediately be able to address the issue(s). Instead, I had to make serval calls about this issue, was insulted, need to wait to have shower system installed and my plumber needs to make an extra trip on yet another day next week to complete installation. All I can do now is inform others of my experience and hope others don't have similar experiences. Good luck! read more

I had such a wonderful experience with Rachel M at Ferguson in Ft. Lauderdale. I had many things to purchase for a large renovation. She got my taste and style right away, immediately took me to areas in the showroom that were right on with what I wanted . Definitely reduced my decision/choice fatigue. The purchasing process was a breeze , she even provided specs and picture books as we were working through finalizing what I wanted . Delivery options are fabulous . I could go on and on! Make an appointment with Rachel, you won't regret it read more

Just had the best experience ever when purchasing for two bathroom remodels. Sean Stan helped me through each step and was so very pleasant to work with. He had answers for my every question. And if I seemed not sure about something he showed me something similar or used catalogs to help me visualize what I was buying. Really a pleasure today. Thank you Sean and Fergusons! read more

They have great inventory here, but if you're coming in to browse without a prior appointment, you had better be prepared to look around yourself. They seem to only be available for people to make appointments with their designers, so there's a little interest and absolutely no follow up if you didn't start with an appointment. read more

Don't believe the typical hype that "Ferguson is so expensive." It's really not. Just because you're not finding the typical inexpensive Home Depot/Lowe's products does not mean that Ferguson is so out of reach financially. Are they more expensive than Home Depot and Lowe's? Not always. Sure, most of the things in here are priced higher (in some cases, significantly) than your familiar home store chain, but honestly there is something here for virtually every budget. This place is great because there is such a large span of product offering here. For example, you can find yourself an inexpensive Delta faucet, or you can pick up a gorgeous Dornbracht faucet. The range is there, so it's just up to you to find where it fits you. And most of that range is on display for you to see and feel the quality and look of what you want before you buy it (or maybe there is something slightly better that you didn't even know about before). The people here are very helpful, although I wish there were more of them, because this place can get busy enough on the weekends to where you'll be waiting a while just to be able to buy something. read more

I initially had an issue with this company after ordering, about a price on some fixtures that were waaaay cheaper directly from the manufacturer via amazon. (We're talking 40%~ cheaper).... and had previously left a negative yelp review for this company. Maybe it was me, maybe it was the salesperson I was with, but in the end the store manager cristin went above and beyond to appease me. My suggestion is that if you know what brand of hardware you want in your bathroom, do a little price research on it first. If ferguson is somewhere around the prices you can find in other stores, just go with ferguson as they will help you put together everything that you need for your project. read more

Horrible experience since the moment we got there , bad reception welcoming as well as a rush from the sales person ... we ended buying our bathroom supplies there , the sales person disappeared after the sale and sent the wrong items home ... we had to rush during the plumber visit to make unexpected changes... we ended spending more money and returning the wrong items .... definitely not recommended read more

Be aware when shipping at the Ferguson store on federal highway in ft Lauderdale that the staff Is very helpful and willing to sell you anything that you need. However, as soon as you have an issue And require customer service there's no one to be found. Sales rep will not come to the phone or answer emails. I tried to contact my sales person on their personal direct phone number that they gave me and each time I try it says the mailbox is full and I cannot leave a message read more

Absolute worst customer experience I've had...on a $28,000 order no less. Non returned phone calls, text messages and e-mails. Not once, but too often. Never again read more

Had a very good experience with this store. Rachel guided and helped us pick all of our hardware for a bathroom remodel. She knows her stuff! I would definitely recommend having an appointment though. Or go when it's an off time... read more

We made an appointment and showed up on time, then were made to wait for 10 minutes. After waiting, the receptionist mentioned that they didn't "allow" children in the showroom. I was carrying my quiet 2 year old at the time. I then mentioned that if that were the case, we would not seek out their services, since our time is limited. The staff member walked out and said it was fine that our child was with us and we proceeded to look at all the appliances for our remodel. During which time, she scoffed at the fixtures I couldn't decide on, mentioning that they didn't match what I previously chose and dismissed and re-directed relevant questions. I came in with an open mind and was more than willing to listen to advice, and instead left blindsided and angry. The entire staff was arrogant and dismissive. My husband and I ended up at another outfitter and spent at least 40k there. Don't waste your time. read more

i would recommend this place ! it is very professional and welcoming . Gordana did her best to help us and both my husband and I were very impressed! read more

I had a good shopping experience with Desmond Rolle, he showed me most all faucets in the show room and online I was able to choose the one I need and wanted for the range price I was looking forward to spend! Desmond was very pleasantly nice, funny and great customer services provide! I would recommend the company and Desmond (associate) also Ferguson have a great selection in the show room!! I am planning to go back! read more

This establishment has to be the most not customer friendly place . The employees are not helpful or don't even bother to help. I have not experienced such bad customer service in a long time . The other location in BOCA RATON is worst . Avoid this place and spend your money at a business that needs it. read more

Absolutely amazing!! Cool place to walk around and look. Rachel had the best customer service. Extremely helpful and made our kitchen project a success. I will definitely be going back for our next home project! read more

This store has an amazing selection of products and the staff is friendly and helpful. I was able to pick out my cabinets, lighting, plumbing and appliances all in one place. It's a lot of work but so worth it. If you want your house or condo to have the best of the best you have to stop by and check it out. read more

We have bought several appliances and other products at the Fort Lauderdale store in the last few years. The most recent one was this week. It is a pleasure to be in the store; it feels like you are in a "quality"/elegant place. The showroom is really impressive, very well organized and it is easy to find what you are looking for. There is a receptionist who arranges for a salesperson to work with/advise you. You can also arrange for appointments by phone in advance. The range of manufacturers of the produc tyou are looking fo covers the whole range of qualities and prices; from the standard to the top of the line. We purchased an oven and had the choice of Whirlpool to Wolf and Viking. it is the same for other products/appliances too. The service is excellent in all respects; from knowledge of the salesperson of the products to the way you are being treated and accommodated. There is no pressure to buy at all (i.e. like at a car dealership). Interestingly, even though you feel that you are in a high end/expensive store, price comparisons we made revealed very competitive pricing. We had one issue related to our most recent purchase. We called corporate headquarters; they said that an area manager or branch manager would call the next day. The branch manager called the next morning. We had a pleasant conversation (about 10 minutes) and the issue was resolved to my full satisfaction. I didn't even have to ask for the remedy I thought was appropriate, it was offered by the manager. I highly recommend the store and I will continue to be a loyal customer. It offers a very pleasant shopping experience. Ruth & Ron read more

This store is one you should go visit even if you do not think you need anything. I promise you will find something. One thing you will find is knowledgeable sales people who truly understand what customer service really means. I can't tell you they have the lowest prices in the area because I do not know. Even if they don't, they are so closely competitive with the best array of whatever you need from toilets and sinks to lighting. I had no idea there could be so many choices. Our sales person first discussed our needs and then made sure we saw the best product that best fit our budget. I have no idea if or when we will need something. But I can promise this will be the first and only place we will visit. Why drive around searching when what you need can be found here. read more

I'm giving it 5 stars due to to our experience with one on their showroom staff, Gordana Smileska. When you're remodeling it becomes stressful trying to figure all this out on your own due to the endless brands and choices. She helped us make up our minds. Gordana was patient with us, offered us good advice and steered us to what we needed, not what was most expensive. read more

One word for this place "RUDE"! My designer and I walked in and we were ignored. The people who walked in after us butted in front and demanded help. Even though we said we were there first. The rude receptionist motioned that the "other" receptionist would help us however she wasn't even there.... We were told someone would be called for us. After a lengthy wait we walked out. I will never return there! We went to Allied on Oakland Park Blvd. and were helped promptly and cheerfully! We were offered a cool drink and found everything we wanted and more! read more

absolutely the WORSE customer service in town. Basically, there is NO CUSTOMER SERVICE. I went in the store to shop for appliances...in the neighborhood of $12,000 worth. The salesman, James Kinney, consulted with me and showed me appliances. He said he would email me a proposal within a day or so. It's now 2 weeks later and I haven't heard a word from him. I just spent $12000 at Coral Springs Appliance Center, a family run business, who knows how to treat customers!!! DO NOT SHOP OR BUY FROM HERE. The designer i am working with on my interiors is also having trouble with Mr. Kinney. He ordered appliances, they came i wrong, and Mr. Kinney won't even return his phone call. read more