Usbaldo went over & beyond to assist me with an issue I had with my home owners insurance. I was…read morenever a client & he still did his very best to assist me. This is the type of agent you want. I was not able to get insurance here, but i hope in the future when the insurance industry is better, I'll be able to. I hope he's receiving the recognition from his bosses.

What a great experience! I can't say enough good things about Frank. My policy was about to expire…read moreand I was running up against a 4 hour deadline, which Frank went over and beyond to help me meet. Frank provides great personalized customer service. 10/10 I would recommend.

Very courteous. Get there early because it gets crowded quickly. And you will find yourself waiting…read morein the parking lot in the long line. The staff is very knowledgeable and helpful.

Such friendly and helpful people. Well stocked with just the map(s) we needed for a recent road…read moretrip.

I wish I could give 0 stars. I had an appointment here and she literally shows up late 30 mins. She…read morewalks in no apology no acknowledgement at all. I sit in her chair and I'm trying to talk to her about my taxes and she's talking over me to another customer about nonsense. I got my paperwork back and just walked out and went somewhere else. So rude and unprofessional, didn't seem to value my time at all. I'll never go back

Don't waste your time at the DMV Brenda has outstanding customer service, fast and efficient in and…read moreout service.

Definitely don't recommend this particular Allstate Agent. I've attempted to contact agent for…read morequestions about my premium billing options and never got any response. When I went to office and tried to pay my premium with a cashier's check cause they don't accept cash at office the staff denied payment in form of cashier's check and said they only accept money order. Seriously? Cashier's check is just as good as a money order. I've been a loyal customer with this agent for many years but the way they implied my payment in form of cashier's check wasn't valid and bogus really offended me. Time to kick this insurance agent to the curb.

If you're looking for outstanding customer service for your insurance needs, look no further! Life,…read moreauto and more!

My husband died and left me three different life insurance policies. For a couple of weeks now they…read moresend me a notice of the amount that I am entitled to several times a week! I have called, and each time I am told that it will be in my bank account within three to five business days. Three weeks now and nothing. I am beginning to believe that I will have to resort to an attorney. This is not right, my husband had been paying these people for fifty years now!

Very helpful person and knowledgeable in her profession. She is very courteous and friendly, and…read moremakes you comfortable even for the first time that I've met her.

If you want insurance from someone who is knowledgeable, professional, trustworthy, and truly…read moreoutstanding at what she does, ask for Rochelle at State Farm in Salinas. To put it plainly, Rochelle is a major reason I have stayed with State Farm. In today's world, people do not stay loyal to companies just because of a name. They stay because of the people behind that name, and Rochelle represents State Farm at the highest level. Her experience, training, licensing, and years of service show in every conversation. She brings clarity, professionalism, and a genuine commitment to doing right by people. Her level of service has always been exceptional. She is thorough, responsive, patient, highly knowledgeable, and consistently goes above and beyond to make sure everything is handled correctly. What makes Rochelle stand out is not just her experience, but the way she treats people. She brings real care, real professionalism, and real confidence to every interaction. She makes you feel like you matter, and that kind of service is rare. It is the reason I have stayed with State Farm and why I continue to hold this company and this office in such high regard. The Salinas office is fortunate to have Rochelle. She represents the very best of State Farm. Whether your needs are auto, home, life, or anything else, I highly recommend reaching out to Rochelle specifically. She has earned my trust and respect over many years, and that says everything. In a time when great customer service feels rare, Rochelle reminds you what it is supposed to look like.

I called and was told "We are not doing any homeowners insurance in California." Well that is…read morecontrary to several of these good reviews. Mr. Stretch, I understand your reputation is important to you and you want to separate your practice from the corporate policies that govern what you can and cannot do but you are an insurance agent that cannot insure me. I think 1 star is fair since you cannot do your job. This may be due to StateFarm but if you want to keep your 5 stars you should advocate for a reasonable solution to StateFarm and take it up with them that their policy cost you clients, income and reputation. Sorry you are in this situation but I am not altering my assessment. Thats like a car salesman saying sorry i cant sell you any cars. Thats literally your job and not my fault as a consumer..

I was having challenges with the DMV both online and in person, I called Lucy's. She told me to…read morecome on by. I was in and out in 15 minutes. You pay a fee. But the convenience and reduced stress is worth it to me.

No one would even answer the phone. If you're providing Service shouldn't you at least return your…read moreVMs??

I just had the good fortune of speaking with Leonard Lavorato. I cannot praise him enough for the…read moreimpeccable customer service I just received. Mr. Lavorato was so helpful, informative, and patiently steered me in the right direction. His customer service skills are beyond belief! He was so personable, thorough, and thoughtful. It was a true pleasure to speak with him!

From the owner: Whether you're looking for homeowners insurance, auto insurance, renters insurance, or another…read morekind, I'm here to help you understand the insurance coverage you may want. Serving the Salinas, CA area since 2007, I can help you understand your coverage options so you can protect what matters most to you. Stop by in person, reach out online or call to get a free quote today. CA Lic. #0E08148